At the entrance , an employee is needed who would be able to coordinate the visitors at least a little , and even better, so that he could advise and help to figure it out .

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Геннадий Д.

Level 3 Local Expert

It is not possible to get through to the hotline, all the time is busy. And they don't want to take it on the spot, they say "for all questions, call the hotline." A vicious circle.

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Анна Шевченко

Level 13 Local Expert

Awful. Three months ago, my mother applied for a pension, they gave me three numbers, none of them answered. It's such a job, right?????? A person has to go there from Rostov for 5 hours, 5 hours back for 2 hours to stand in the heat in a traffic jam at the border to find out the result? Then close this pension on the Guard at all, what good is it if you don't find out the results and can't get through to the phone. Teas and coffee are probably the only thing they do there if not a single number has been answered in two weeks

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