I had a chance to cooperate with this transportation company, because they deliver across the Republic of Belarus from Sanora.Buy it. We negotiated delivery on a weekday after 6 p.m. with the plumbing vendor. If the Smart Delivery dispatcher had said immediately during the first call that delivery in the evening on a weekday would not work, and we would have immediately agreed on Saturday, then there would not have been several postponements, and everything would have been fine. And so the minus star.
I want to express my dissatisfaction with the delivery organization! In particular, the dispatcher, who, during the preliminary meeting, stipulated the delivery time from 15.00-18.00, was refused my request to bring delivery as early as possible during this time period, motivated by the fact that the route is planned according to the movement of delivery through the city. There was no delivery from 15.00 to 18.00, time was wasted, the dispatcher answered my call that the driver would arrive soon, she could not specifically name the time. As a result, the car arrived at 19.00. There are no complaints about the driver, but the dispatcher should listen and listen to the client.
I have been contacting the Smart Delivery transportation company more than once. The goods were always delivered whole and on time. The dispatcher always called me in the morning and told me what time the car would be arriving. The driver always called about an hour before arrival. There were no overlays when there were none. It was even at the request of Brest, they received my goods themselves, photographed and sent me a photo and delivered it to Mogilev in three days. I recommend that the guys work very well.
This company is on December 17,2024.carried out the delivery of sanitary ware. In the morning they called and said that the driver would be there during the day from 14.30-17.00. The dispatcher said that the driver would contact me. But the driver (refused to give his full name) called and said he would be there in 12-13 minutes.I was able to get home from work only after 20 minutes, and the driver started shouting that he might not be there in 20 minutes.He became rude, shouted, just behaved rudely. The car of the transport company on the registration plates of the Russian Federation. And the driver rudely told me to inspect the goods on the bus. The worst delivery of all .
I use the services of this organization on a regular basis. The staff is always polite, the camera girls are just golden people! The drivers are efficient and will always help with unloading, they are polite and treat the work with understanding! I am very glad that I came across this organization! Respect!
Today, the courier of this company delivered the washing machine. I would like to express my gratitude to courier Dmitry. Yes, the delivery is to the entrance, but I was warned about this when placing the order.
Dmitry waited until we checked our goods, called in 40 minutes, as we asked, so that we could arrive, because we do not live at the delivery address.
Everything arrived on time!
They brought me a sofa. I am very satisfied with the quality of the service, it was delivered on time and in integrity. Special thanks to the operators: they called the day before delivery and accepted my wishes for the delivery time, and on the day of delivery they were very accurate in their timing, very nice girls
Plumbing was delivered yesterday , the day before the girl called and warned that tomorrow the delivery would be during the day, I was surprised that in the morning on the day of delivery they also called to notify about the approximate time interval, thanks for that, because I didn't have to sit waiting for a whole day. The courier arrived, a polite and pleasant guy, waited while I checked my goods. In general
I am satisfied.
This is not the first time I have used the services of this organization.The dispatcher girls are always polite, if something changes in the delivery, they will always call in advance and warn you.The couriers are also very friendly and kind to the customer.I want to express my gratitude to the employees, thank you for your hard work.
We have been cooperating with this company for a year now, and we are generally satisfied with the work and the cost of services :)
We are pleased with the careful attitude to the product, the work of managers, operators and, of course, the warehouse!
Well done, keep it up!!!
The dispatchers are great, despite the fact that I was voiceless at the time of delivery, they communicated with me via messages, the driver (the company did not order movers) helped lift the 200kg tub to the apartment, thank you very much, the driver is also polite, everything was delivered accurately, thank you, I'm sorry I did not know this delivery before, I will always use them services
This is not the first time I have used the services of this organization. the dispatchers are always polite. The couriers are also very polite. We always delivered on time, I want to express my gratitude to the employees, thank you for your hard work.
They can't deliver the chest of drawers, there have already been two transfers, the manager can't say "sorry" - he says in an absolutely indifferent tone, "your delivery didn't leave the warehouse today." Well, that's it. Indifference and disregard
I will not work with this company, if the stores offer this company, I will refuse the product and order from another one. Situation: I order a refrigerator (a gift to my parents), they say they will bring it in a week, I agree, I take a day off, I come (350 km from the city where I live), I wait... No one calls, I call the store where I ordered, they say that the product has been transferred to this wonderful delivery service and they will contact me. Well, we got in touch - they said they would bring it the next day... Well, I'm waiting - they don't bring it back the next day... They say we can bring it in 2 days... As a result: lost time, money (road + day off at your own expense), nerves...
There is no customer orientation!!!!! the delivery was in the Minsk region on Friday, the call from the manager about the postponement of the date was only after our call to the online store, and we were assured that the product simply did not fit and was guaranteed to arrive on Saturday, but alas! again, they were "pleased" that the delivery was postponed, but this time the manager did not even try to smooth out the corners, saying that they could postpone the delivery up to three loading days! As a result, by ordering through the "Bazaar.buy a"children's slide on Wednesday with delivery on Friday, and then a "guaranteed" transfer to Saturday, we were offered delivery on the following Wednesday....
It's just some kind of horror. They ate all the wrong time. They feed us breakfast every day, promise and do nothing. They hide behind some kind of delusional excuses like: one driver did not transfer the goods to another, so they will not be delivered today. I will never contact them again and will not advise anyone. Completely irresponsible and not at all smart people work in smart delivery!!!!
Terrible attitude towards customers. The inconsistency of the delivery time, the arrival time of the goods, we were warned an hour in advance! Rudeness in communication!
I do not recommend it! It's better not to get involved!
I highly recommend not working with this company. A trampoline delivery was ordered outside the city. The dispatcher called back, said that he would be on Tuesday. We arrived at the appointed time (30 km from the city), the driver arrived And it turns out that he mixed up the orders and left part of the trampoline in another place 70-100 km from us. They called back, agreed that they would pick him up and deliver him on Saturday (in 4 days). I arrange with people to accept our delivery on Saturday, they are expected, and as a result, the delivery rang on Saturday at 11 a.m. that they did not load
the trampoline and that it will be on Tuesday. Think a thousand times before you cooperate with this Horns and Hooves company.
I do not recommend this courier service. They accept the order, and then they do not fulfill it, they find some excuses that their car broke down. The order was taken on 18.06 delivery was on 06/21/2024 from 12.00 to 15.00, however, the dispatcher said that they would not bring it, because the car broke down. They ignored my argument that the goods must be received today according to the conditions. They offered delivery on Saturday, June 22, I said that due to certain circumstances I could receive it only after 21.00, to which the dispatcher said that she could not say what time it would be delivered. They can do it in the morning, in the afternoon. I demanded that, according to the acceptance of the goods according to their terms, the order be delivered today. After a while, the sender called me back and said that the courier service had informed their logistician that they had agreed delivery with me on Tuesday (this is a lie and not true!) I am amazed at the arrogance and lack of responsibility of the work of this courier service. It is definitely necessary to write a complaint about such work to the Appeal. Bel and to the website of the local executive committee
For the fourth day now, they've been calling and rescheduling the delivery for tomorrow. And they call in the middle of the day. What's the problem with warning you in advance, or early in the morning?
Sharashkin's office is very, very not serious! When you call to find out about the delivery of the ordered goods, they reply that we apologize the car broke down and delivery will be in the next few days. This excuse is already outdated, at least something new would have been invented. After making several calls, they stop answering the phone at all! I highly recommend not contacting this office. Well, however, it's your business.
I have been working with them since their opening. Not without shoals, of course. But it is definitely the best transport company in Minsk.
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EdKho
Level 7 Local Expert
February 13
This is the first time I've heard of such a company, I hope they will close soon. Apparently, some mom's businessman believed in himself and decided to open a transport company, but he didn't have the brains to do it right. Adequate transport companies bring goods to your city in the morning, these small-minded ones carry them from 8 p.m. to 11 p.m. There is no connection with the driver, you have to find out through several operators when your parcel will be delivered to you.
Sorry for the seller, I had to abandon the product.
The worst delivery I've ever seen! They do not carry the goods and do not report the reason. It is impossible to get through. You cannot leave a review on the organization's website. A delivery day is offered once a week. The employees do not know which company they work for! Before you get involved with such a "smart" delivery, think a few times!
I do not recommend contacting here at all!!! this company has no obligations to you at all! neither by date nor by time! I have never come across a business in which there is such a disregard for the client, it feels like they think they have no competitors and can do business like this! Don't waste your time and effort on this company
The most appropriate rating for the smart delivery company is zero!!!The second week the order is being carried in parts, they could not load it, then the car did not go, when it went, the goods were not all loaded-they forgot!!And now I call every day to bring the rest of it, and so far without results.If you want to be nervous, then contact them.
If this delivery service remains the only one in the whole world, then I will carry an oversized cargo on my shoulders.
It's not the first time they call me day after day and tell me that the goods won't arrive. I do not recommend this organization to anyone, if something is organized there, of course.
This company carried out the delivery of the hob. They called in the morning and said that the driver would be there during the day. Since I'm at work, I asked for the driver's license plate. They refused me, they said they wouldn't give me a number. I explained the situation that I was at work and I needed to know the time approximately. The dispatcher said that the driver would contact me. But the driver (Kozak Denis Petrovich) called only at 17:30, says to be downstairs in five minutes. We got dressed, got out 10 minutes later, and the driver started calling back and shouting where you were going. We tried to explain that we should get dressed, but he wouldn't hear of it. He became rude, shouted, just behaved rudely. I asked to see the documents for entrepreneurial activity, but he said that there was no, but there was supposedly a contract.
I took time off from work and waited all day, as a result, they were rude to me, called me names, the CCP seemed to be a ge transport, and bandits from the 90s. And the driver also charged us a ruble more than the agreed amount, these are small things, but the fact itself
Terrible delivery service, you can't get through to them, the goods were ruined, constant postponements, delivery was postponed three times, they don't warn in advance, I've never seen worse delivery
- the car broke down, oh, they didn't call you back
- the delivery was postponed without my consent
-mixed up the orders and postponed the delivery again
- I waited half a day, oh, it turns out your product was ruined, and he didn't even leave
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Екатерина С.
Level 3 Local Expert
February 24
Excellent service, the dishwasher was delivered on time, and the delivery time was notified in advance. The driver was polite. Thank you, it's very convenient.
Disgusting delivery service!
The delivery was scheduled for the date, which was confirmed by the employee of the "Smart" delivery the day before the event (at
the same time, she indicated the delivery time interval - 12 hours, i.e. from morning to evening). Considering that the more or less exact time is unknown, I had to take a day off at my own expense for the whole day. On the scheduled day, another representative of the company calls and informs that the delivery will be the next day. And again between 9 a.m. and 9 p.m. According to the representative of the company, they cannot calculate the exact delivery time with an accuracy of more than 2 (two, Carl!) days.
People are clearly not doing their own thing. Perhaps it would be useful for the head of the company to use the services of his company more often. It's a disgrace!
I give two stars, thank you for bringing, on the appointed day the call is made, your product does not fit in the car, it will arrive another day. The driver arrived and at the appointed time, I'm already at home, But no one is at home, everyone is at work and still exposes the pretensions, I'll take you, There are just no words. What I wanted to say to this visionary. 2 stars for the delivery.
We ordered a wall. The manager called and said that they would be delivered on Friday and that delivery would be made within 3 days. Then they dialed and said it would be too late. After 9 a.m., a driver arrived with a kitchen. The next day, no one called or told me about the delivery of the order, I found out myself. We agreed with the manager about the delivery on Tuesday with a note that the delivery should be before lunch. On Tuesday, the manager calls and says that there will be no delivery because the product did not fit into the car. After long conversations, the manager reduced the cost of delivery and promised to bring it to us on Wednesday before lunch. As a result, the manager called on Wednesday and said that our "kitchen" would arrive in the afternoon. The manager has already answered the questions arbitrarily
We delayed delivery for 3 days. The workers had a simple one. They took time off from work themselves. We are still waiting, today we promised at 9 a.m., now we have reached them, they said in the evening.
The delivery works terribly. The waiting time is up to 4 hours, despite the fact that the nuances are discussed that no one lives at the address, after long conversations we agreed on priority delivery, they said they would call back, in the end we had to call myself, the manager "forgot"...., and we have already been sitting for more than 2 hours.
DO NOT USE THE SERVICES OF THIS COMPANY!!!! COMMUNICATION IS EMOTIONAL AND FRUITLESS!
I used the services of this company. Everything was completed on time. Communication is polite. Customer focus is 100 percent. It is immediately clear that the guys are working conscientiously and the result. There were questions that were solved with a single call, which is also nice. I didn't waste my nerves, which is a very important component nowadays.
Thank you for the high-quality service, there are more customers!
The product was rescheduled for a day.On the day of delivery, they called, but the driver did not call in advance for 30 minutes as requested, the goods did not help to bring in
Disgusting service not fulfilling their obligations they forget to load and if they remember, they will bring them at the wrong time when they should run a day