The contact center is not working, there is no subscriber support
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Anonymous review
June 10, 2018
For five months now, there has been no telephone connection in the area of Metallurgov Ave. (Zaporozhye).The renewal date is postponed for a month or two.The cable was allegedly cut and stolen, but there is nothing to replace it with.So tell your oligarch boss to let him buy, or do you suggest subscribers chip in and buy? If someone has not paid by the 20th, then turn off the phone from 23 or 25, and after payment take the money for the connection! You should be ashamed, gentlemen! You have named a new date for the resumption of communication in our area on 05/31/2017.GOD grant that this happens, but they should not charge us for the moral damage caused to us until the end of the year, and do not even think about raising the tariff... Who is interested- read on: Today it is already 06/10/2018, and the connection has not been restored so far... It was with great difficulty that we managed to contact a live operator by calling 0 800 506 800. The news is, well, just depressing: the connection may appear on 03/10/2019 because there are big technical problems.I (a single pensioner surviving with the help of a subsidy) have two questions:Where can I get money to replenish my account on a mobile phone in order to call someone if necessary? The second question is: Where are WE going, if WE are going to the west, to Europe, then we need to check the compass, and whether it is lying! I think that by raising tariffs, Ukrtelekom cannot "help" us with anything else...
Hello!!!!!When will the phone work??????I left the application two weeks ago, there is still no answer, I think it won't work, I called everywhere I can't get an answer why the phone doesn't work and most importantly when it will work!))))The service is just disgusting, complete indifference
The phone has not worked for more than two months.I called Kiev several times. The phone only started working on February 9th, i.e. yesterday.Today, the bill for January was brought for 22 UAH. This is considered to be somewhere from January 20th. Utter lawlessness.It's time to ask for this.
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Anonymous review
October 17, 2016
When you connect TV and Internet on Kremlevskaya in Zaporizhia. We promised today, but nothing works. The operators don't know anything, they switch to each other, but there are no answers...Terrible attitude and service.We have been out of touch since 6.10....They've already got it!!!!
I put the phone on pause. They connected and counted the payment without my consent. What for? It is impossible to get through to the specified phone numbers for an explanation!
The phone has not been working since October last year.The cables were stolen.But this month the bill came for payment.What kind of lawlessness is this?When will you finally have cables for our several streets?I live on Far Eastern Street.
A month ago, I applied to the office at my place of residence with a request to disable the CSO telephony service.every month I get charged 18g for it.I don't use it.Tempted to connect by the fact that it is free.I did make a Skype call once.But I do not intend to pay every month for a service that I do not use.I turned to the operator with this request.They gave me a form and filled it out for me.I can't see anything without my glasses.I asked again, will you do as I ask?They assured me that yes.Instead of the promised disconnection of the telephone, they turned off the Internet altogether .I insisted on connecting and asked on what basis I was disconnected?There was no debt.At your request, I received an answer.I received a payment card yesterday.There again, I have to pay 16 gr for my telephony.But I also have to pay some kind of fine for the operator's self-interest of 250g.On what basis? Unreasonably disabled.I haven't used the Internet for a week. And now I'm paying the fine.If they hadn't charged for the wrong telephony for 16 or 18 gr, I wouldn't have applied.Should I write an application to turn off the phone again?I got one IP phone number.The fee is not charged if I used the same number.This is indicated in the tariffs.Why should I pay for something I don't use? And on what basis was I fined?I live at 20 k3 Severo ring street. tf number 958162.I will contact the office in writing.
Apart from this review.
Negative attitude towards customers. Non-fulfillment of obligations. A disgusting organization.
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Anonymous review
June 3, 2013
I flew away and got really drunk! Constant disconnections. Especially before the weekend. They took the fashion to be rude. The client is not put in anything!!!