The location is just great: a quiet street in the old town, many attractions are within walking distance. I stayed in a junior suite - a spacious room. I liked the rich and delicious breakfast. Special thanks to the friendly administrators for their advice.
I want to cultivate admiration and gratitude for the management of this hotel.
I was planning to visit Baku for the New Year holidays and booked the best room with a terrace for 7 nights of "Two Seasons". I paid the total amount in full .
But circumstances happened and all flights to Baku from our city were canceled.
The money for the tickets was refunded immediately , but the hotel... the reservation is non-refundable .
But the hotel management decided to refund my entire payment. As an exception... as I was informed )
Do you understand? The entire amount was refunded to me , and it was transferred in a Golden Crown to my phone number .
I am touched and grateful.
If this attitude is towards the guests who did not visit the hotel , then I assume it is for the real ones - it (attitude ) is definitely not worse . There are no small things in the hospitality industry and a reputation has been earned for years.
There's nothing wrong with the reputation of this hotel.