Type of tours:exotic, rural tourism, tours for seniors, individual, ski, guided, all types of tours, sport, holiday tours, beach, pilgrimage, wedding, cruises, rest on yachts, safari, adventure, entertainment, corporate holiday, boating
Cooperation with tour operators:Pegas Touristik, Biblio Globus, Coral Travel, TUI, TEZ Tour, Anex
Regions of the world:Russia and CIS, Baltic and Scandinavia, Eastern Europe, Southern Europe, Northern Europe, Western Europe, Canada and USA, South America, South Africa, North Africa, Middle East and Turkey, South-East Asia, Far east and Japan, Oceania and Australia
The girl who helped with the selection of the tour is very pleasant and helpful. But there is one caveat... the tour operator offered a tour, but a lot of information was given incorrectly. The stated star rating of the hotel from the travel agency was 4*, and upon arrival we will find out that it is in the top three. Then the moment with the transfer. It was important for us to know in advance how long it would take to get to the hotel from the airport. So the tour operator told us that it would take 1.5-2 hours. When we boarded the bus, we were immediately warned that the journey would take 4 hours. What we were not ready for, and especially the nervous system of our parents, because all this time we were out of touch. Further, according to our tour operator, we were supposed to come to the city of Marmaris, but it turned out that our hotel is located more than 80 km from the city. We were really looking forward to meeting the guide at the hotel, as we wanted to go on excursions. But alas… The guide did not come to us the next day, as promised by the tour operator, but arrived three days later. Considering that our rest was only 7 nights. We contacted the guide in Viber, tried to book a tour, to which we learned the answer "Your hotel is too far away and the tour bus will not come for you." We were outraged by this, as it was not possible to book a tour elsewhere. We were asked to book a separate transfer to the city (the place of departure for the tour), the cost is 120 €, or to get there on our own. Of course, we wanted to get somewhere, so we got to the city by minibus, the road takes 1 hour. But the guide ordered us a seat in the minibus and told the driver where to drop us off. At least they helped here 😂
Overall, we had a good rest, but the beginning of the rest upset us.
I contacted the travel agency about the selection of the tour. The girl consultants helped a lot with the choice. We booked the hotel right away.
What is very pleasant, we have issued all the documents, declarations, explained in detail what, where, when and to whom to give at the airport.
Thank you for a great stay during this difficult time of the pandemic, our trip was wonderful. I will contact you in the future!