I've never been to St. Petersburg, but last weekend I decided to travel. I found this company by accident and you know what? I liked the hostel in the very center of St. Petersburg less than the road to St. Petersburg, although it cost even a little more. Very comfortable chairs, fast Wi-Fi and a pleasant driver created an unforgettable atmosphere for me. I would recommend everyone to use the services of this company, but everyone will not be able to read this review, which is a pity. I will always drive that way, no matter what happens. This is not flattery, this is life, and in life I always choose the best.
I read the previous reviews and began to doubt whether I was traveling with the right company. I looked at the contract, that's right - Tour statistics. Maybe competitors are scribbling such negative reviews? I was traveling from Touristic to Vnukovo and back. A comfortable burgundy Mercedes Sprinter, just a gorgeous driver Pavel, attentive, prudent. There was a white minibus back (I didn't remember the driver). There were no questions about comfort. I waited at the airport for 4 hours, but was warned about it by my tour operator. The rating is excellent. I recommend it to everyone.
I am using the transfer service for the first time and, to put it mildly, I am horrified! I was the first to encounter such an attitude towards people.
1. Transfer from Polotsk to Vnukovo, they requested the departure time, I don't even understand WHY, they brought it 12 hours before departure.
2. From Polotsk to Vitebsk, the driver watched a MOVIE! How is this possible?!
3. The way back was much more interesting!!! A day before arrival, you need to warn the operator about the trip, as MONEY IS TAKEN IN BOTH DIRECTIONS AT ONCE!
Confirmation of arrival and time DOES NOT MATTER at ALL for this company. The arrival time is at 15-15, the minibus leaves Sheremetyevo at 16-00! BUT THE OPERATOR BOOKS FOR 1-00 nights, that IS, 9 hours OF WAITING AT THE AIRPORT, AGAIN!!!! To the arguments that we would promptly receive the luggage and get out as quickly as possible, they said NO, since a delay of 5 minutes, MAXIMUM, is a SERIOUS schedule shift! It also did not work out to refuse such a trip IN a DAY, as they suggest. There were NO tickets for comfortable conditions (direct train and arrival 4 hours earlier, train with transfers, eventually a plane from the same airport, etc.) in place of data!
The driver was contacted immediately, but he has not yet reached Moscow. After repeated messages and calls with promises to pick us up by 23-00, we were FINALLY PICKED UP AT 24-55!
Initially, there were only 2 of us, the minibus was empty. The question immediately arose, "WHY IS IT TAKING SO LONG?"
As a result, as it turned out, the driver had to pick up two passengers from Vnukovo. BUT WE WAITED 15-25 minutes FOR THEM TO PICK UP THE LUGGAGE!!! (when we WERE REFUSED AND DID NOT EVEN LISTEN TO ANY ARGUMENTS!!)
4. Our fellow travelers turned out to be residents of Mogilev and the driver takes these passengers to the gas station, which moreover is, TO PUT it MILDLY, not on the way to Vitebsk, thereby making an additional mileage. Further events develop MUCH MORE INTERESTING! We are going in the opposite direction, when it is possible to stop at the GLORIOUS CITY of VITEBSK from the fork where we were, but we are not looking for easy ways or MOCK our customers?!
5. Arriving in Vitebsk, we are transferred to a taxi, to a driver WHO LOVES TO WATCH MOVIES AT the WHEEL and on the way back, in parallel with viewing, CONSIDER PHOTOS OF MOTORCYCLES! And after making a comment about watching a movie while driving, it was recommended to CLOSE YOUR MOUTH, WRITE A COMPLAINT, since previous customers did it too, OTHERWISE HE WOULD DROP OFF!
Dear Managers, even in the absence and hunger in the market, you need to work with PROFESSIONALS, as you are responsible, I hope, for the LIVES of PASSENGERS! You are NOT "FATE SOLVERS"!
Never in my life, I WILL NOT RECOMMEND this digging.
P.S. Since being in the Russian Federation without communication services of this country entailed additional costs in the amount of 145 rubles, you constantly need to be in touch with the employees of this company, and there is no free WiFi and access to it at airports for foreigners.