I was in this institution, be more tolerant, we all understand you, for you this is new knowledge and a completely new format in data processing, we all learn something new every day and acquire skills, share your experience and be more responsive and attentive to visitors.
It doesn't seem to be bad. But there are disadvantages. There are almost never any employees at the reception, they go somewhere. Neither to consult. A pensioner is unlikely to understand how to use the terminal and how to get a ticket
It's terrible what's going on in this department. Not only that, people have been making lists since 5 a.m. under the walls of the MFC. The department starts its work at the wrong time , the employee does not let people into the department , the stampede at the door continues