Public Service Center
228 reviews
August 26
Disgusting. They came to take fingerprints. At first they directed us to the wrong window and we waited 40 minutes. Then it turned out that we had an office at 46. We waited another 40 minutes.
The employee Aziza Baizhanova asked to provide documents on residence in the Medeu district. We showed it. The 2023 contract for the apartment where we have been living since then. The answer was: what if you don't live there anymore?
OK, there is a work contract, also Medeu district. The 2023 agreement, which states that it is automatically extended. That didn't suit her either. - what if you don't work there anymore?
What's the difference? Maybe they'll get fired tomorrow. It's none of her business at all.
Do we live in this country and pay taxes to receive such an attitude?
Please explain to employees their duties, and to visitors what is required when and why. It looks like arbitrariness.
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7
1
August 14
Red tape, freezing computers, useless waiting hours. To open an EDS, you need to buy a flash drive, of course, with a triple markup. There is even a banner for convenience and a guy attached next to it, a service! (Sarcasm). Next, it turns out that you need to link the iin to the number. (Thank the gods, the inn already exists, otherwise it is likely that you would have faced extortion, which is so much written about in reviews). Next, it was necessary to make a video call with p/K. You wait for the operator to call for 15-30 minutes, 4 times the connection was cut off or the computer hung up, which was pure mockery. As a result, we easily did it at home from our laptop.
Another day they came to do fingerprinting. There are no numbers, the queue is alive, nothing is clear. It turns out that it was possible to go faster, because the queues are different. We stayed there for 1.5 hours to be told to go to another PSC. Before that, by the way, we also went to another PSC, to the railway station of the world, to find out there that the department had moved, and in the third place, in turn, we learned that the fingerprint device had left for repair and was not working. No information.
Seven circles of hell in the modern world.
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1
July 1
They are illegally stealing paid ones from the soul there, which should be free.
The IIN was issued, it is sent for a fee on a first-come, first-served basis at the 26th window. Previously, I had already read the reviews, I began to ask for a coupon, they gave me a coupon, but no one called him and the serial number was 500 people later. Let's go find out why again, they say- first everything goes for a fee, then for free.
The family also came to the reception to register the IIN, they immediately tell them - only for a fee. I tell them- a woman, it should be free, and she answers - it's inexpensive....
The question is not about money, but about lawlessness
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5
September 6
Incompetent, unprofessional organization of the fingerprinting process for foreign citizens!!! Behind the beautiful hall there is a bump with shabby chairs, where people wait for hours, there is no queue for coupons, someone leaves without warning, everyone gets confused. Then comes LUNCH for 1.5 HOURS!! Highly qualified foreign specialists have to spend their working days on this mess! I ask the responsible person to take decisive measures to organize the queue and optimize the processes!!
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August 12
You can't get an IIN for free, you don't have to try, the hotline at 1414 can't help you in any way. The amount is asked in the amount of 5,000 tenge allegedly for "individual service", which is paid at the Kazpost in the next window. Moreover, individual service is a live queue, in which you will have to stand for about an hour.
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3
October 18
The queue is constantly,
The service is designed to say goodbye to you faster.
They often do not delve into the essence of the issue and also often speak in a not very kind manner.
But in general, the department performs its functions.
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March 27
Be vigilant - extortion is on stream here. I came to the PSC, said that I needed to get an IIN, they sent it to windows 16-17, they didn't give me a coupon, they said only in these windows and without a coupon. The queue waited, they said in the window at registration that the service was paid, you need to pay a state fee of 4000 tenge. I thought that this was a state fee for issuing an IIN, because, unfortunately, I did not look at the cost of the service in advance, and it did not occur to me that the PSC employee was deceiving me. Then it turned out that the service of receiving an IIN is free of charge, and the PSC takes money for individual service (apparently, in their understanding, "individual service" is when you also stand in line, but without a coupon). In general, the employees of this PSC do not provide free services - for free, but require payment for individual service in order to receive them. This is a real extortion on the part of employees of a state institution in relation to residents. On line 1414, I was told that in such cases, you do not need to pay, but go to the management and that you need to check in advance how much the service I need costs. Apparently, the deception of gullible residents in the PSC is a common story, and the correct decoding should not be the service center, but the center of deception of the population:(
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20
1
October 9
There is a big queue for dapteloscopy! They work from 9 am, I came at 9:01, and there are 8 people in line, in fact, they started working only at 9:17, I hope to be free by 11
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March 9
We came to this PSC on Saturday. At first, the employee at the reception assured that on Saturday they don't do IIN at all, because we can't even pay the state fee, because the cash register is not working. After calling the hotline 1414 on speakerphone, where they said that this service was free, he said that we could familiarize ourselves with the order on the 2nd floor. At the same time, he could not tell the essence of the order himself. We did not find any order on the 2nd floor. In front of us, other visitors were told the same thing and insisted on the need to pay state duty and work only through a manager. After that, they returned to the registry and told us to give us a number for free receipt of the IIN. We were given a number and everything was processed in 10 minutes. You can link 2 IINS to 1 Kazakh number. Now we are waiting for a text message about readiness. There was no queue to issue an IIN on Saturday.
3 stars for illegal actions of the branch staff and demands for money for a free service. It looks like corruption
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9
1
January 22
I'll give you 3 for extortion. We went to the PSC, at the reception a man in a leather jacket sent without a ticket to the 16 window , like everyone else. I didn't say anything about the duty. The guy who issued the coupons was not there. I got in the general queue, stood for 20 minutes, and then the manager of Adibayeva Zarina asks about the coupon and whether I paid the state duty. Because I read the reviews in advance, I said that there is a general queue and I don't need a personal manager and I'm not in a hurry. She got upset, accepted my passport, phone number, made up a statement, took a picture of me. Then she printed out and handed out the application . An SMS came to the phone with a link that the application was accepted and its electronic version.
The date of issue of the Iin is in 2 days. While I was sitting, I was reading information about the state duty , (since in the statement she noted that I refused to pay the state duty. ) I received a text message that the Iin has been formed! It took 2.5 hours!!!
Moreover, they send this fee according to the receipt right next to the KAZPOST type window via cashless payment. It's like you're making an official payment through a bank!!Kazpost is a post office! You are making a money transfer to someone somewhere!!!
Migrants come in a continuous stream, pay and sincerely thank their "benefactors", helpers and other non-readers. In front of me, the man bowed directly when he took the ticket to pay the fee.
It 's a terrible experience . A rotten system. They extort everything and at every step, every small fry.Corruption is worse than in Russia!!
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10
4
March 4, 2023
The biggest disadvantage is the lack of parking! In general, if compared with other PSC, there are not so many people here, excellent reception service and quick reception of citizens. There are a lot of small offices, notaries and photocopying services in the area. The influx of population is mainly in the morning, but after 15.00 and on Saturdays you can generally get all the necessary services pretty quickly!
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2
1
April 21
Appalling service. I came to do the rvp 6 times in three days. And once again I had to slip into a migration card. All trips were due to the negligence of the staff: at first they did not send a scan of the documents. They just forgot! For the second time, someone else's scan of documents was sent. Then the alleged mistake was due to the correction of the iin. Even though she wasn't there! This is terrible
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4
June 5, 2023
It is civilized, culturally, modern, cozy, but people usually do not come here for this, they go to get a state service, but unfortunately it does not always work out to get it on the first try. The staff, as usual, pretends: "not only do I go to work, they also make me work." If there were more competent, attentive and responsive employees, everything would be fine!
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4
2
December 5, 2023
I came to the PSC for the IIN
The PSC refused to serve without paying the so-called "state duty" in the amount of 4,000 tenge, shook some kind of order, did not issue a coupon, assured that the service was paid. After that, I called 1414 on speakerphone and was confirmed that the service was free and told that I could leave an urgent complaint, after that I was immediately given a coupon, magic!
But getting a ticket is only half the job!
Alibayeva's cameraman Zarina Kuanyshbekova (that was the name on the table) refused to accept the application from me and a couple of other people. I replied to her that at 1414 I was told that the service was free and that I could leave a complaint. After which she started screaming: "Are you threatening me with a complaint? Let's go, we owe you something else, go to your place" after these words, she rendered a service with a dissatisfied look and did not answer questions.
Also, my friend's name was misspelled in the IIN. The question was answered like that: "No one will do the right thing for you for free" 🙂
Therefore, be sure to check your data!
Ps. Photo of the payment invoice
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17
June 28, 2023
I compare my Documents with the Russian ones. And the Alma-Ata office is a cut above the Moscow ones! Everything is clean, lots of windows, fast electronic queue. The toilet is perfectly clean. And why? An ordinary Kazakh has many times fewer reasons to apply to the PSC than a Russian.
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1
3
October 19, 2023
The "personal manager" service is brazenly imposed in order to make an IIN.
You can safely say that this service is not needed and then they will do it for free.
Although this PSC proved that they have not been doing it for free for a long time, they take a state duty of 4000 tenge. They show the paper as proof.
We arrived at another PSC, at the entrance they also began to say that first you need to pay the state duty, but we said that the "personal manager" service was not needed, then we gave a coupon for free registration.
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8
February 6
Despite the fact that it is written everywhere that receiving an IIN is free, from the very entrance they are persuaded to pay 4,250 tenge for the services of a VIP manager. If you refuse, they start scaring you with a long wait ("yesterday people waited for 4 hours") or chase you through different windows. If you pay these 4,250 tenge at the checkout, the procedure for obtaining an IIN is instant. They fill out the questionnaire with a smile, and an hour later IIN arrives by text message.
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5
1
March 14, 2023
Very good job, fast electronic queue, polite staff with a high level of professionalism. We quickly updated the residence permit, took a great picture. Thanks a lot to the staff!
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1
May 18
They deceived colleagues who went to make an IIN upon arrival in Kazakhstan. The manager said that they would do it for a long time if they did not pay him 10 thousand tenge personally. My colleagues believed me and gave me 10 thousand tenge each. It's a shame to do this to guests.
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7
September 30, 2023
Registration of IIN for non-residents.
A new service has recently appeared when a personal manager is allocated for an additional fee in 4k when registering an IIN. At the same time, the free service of obtaining an IIN in the general queue has not gone anywhere.
In the same department, everyone stubbornly refuses a free service and extorts payment!
They simply refuse to do it in the order of the general queue.
Get ready to write a complaint or contact another department.
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9
September 13
They ask for money for what they do without paying.
Payment is accepted only in cash or by transfer. They don't issue checks.
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April 14, 2023
Quickly, conveniently, we went to a meeting and helped to arrange the documents as quickly as possible.
Special Thanks To Zarina Adibayeva!
An excellent and competent specialist!
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1
June 23
A good center. To get access to the 2nd floor, there is a 16 window on a first-come, first-served basis.
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1
June 2, 2023
A convenient administrative and centralized place for processing documents of any type. I applied for a temporary residence permit in the Republic of Kazakhstan. We promptly accepted a package of documents, helped with printing a real estate certificate, borrowed a flash card to transfer electronic information to neighboring structural divisions of the PSC. Fast, convenient, comfortable. Everything has been done to simplify all the necessary bureaucratic processes.
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1
April 24
Employees skip their own without waiting in line. They work constantly talking on the phone with anyone and on any topic other than work. They don't go to lunch on schedule, they threaten not to accept documents if you don't like it. A migration officer that a man or a woman does not know how to do their job. I'm standing there explaining to their clients how to scan their fingers, and they're chatting on the phone. The man does not work at all, has not seen a single person since 9 o'clock, only talked on the phone and greeted his friends. I would have fired such an employee, a waste of the state budget
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2
April 30, 2023
I did everything quickly, paid for the acceleration and took my passport the next day. I also made a certificate, but I forgot to take the old one ((( I explained to the employee that I had to fly out, and I urgently needed a passport for a visa to Vietnam. I only gave you my passport, I'll go get my ID later. Although the idea was to submit all the docks together, they could not give the passport. But the employees are loyal. Well done 👍
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1
September 21, 2023
We were charged 100.00 for the IIN service (allegedly state duty. 5000 and for a speed of 5000)
Since we did not fulfill our promises, we returned to this department. We were told that we would not be able to get the IIN until the evening, only tomorrow. We asked for a refund. They returned to us with a piece of paper from some other Russian citizen, from whom they took 20,000 in general.
Our IIN number will be ready. We have the money.
Don't be fooled by the arrogance of the staff!
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5
March 14, 2023
The staff are polite and helped with solving my question.
Everything is fast enough, there is practically no queue, because the PSC is very large and spacious, there are also a lot of employees
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May 13, 2023
Fast, convenient, the level of digitalization of the country is both pleasing and frightening at the same time. Everything is very convenient, sometimes the bases hang up, but this does not apply to PSC employees
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January 22, 2023
A large public service center. We issued an IIN for non-residents: everything is fast, clear and without delay. The only remark: it would be nice to renovate the second floor.
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2
August 26
It is not realistic to get an INN for free. 1 in line, ticket +500 from the queue on the scoreboard
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February 23, 2023
The service is excellent, everything is polite, prompt, and interactive. Public services have never been so accessible and fast. I recommend it to everyone.
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October 19, 2023
Today, on October 19, they tried to issue an IIN. However, the employee at table 16 claimed that now the registration of the IIN is paid. I justified this by some order that has nothing to do with the IIN:)
We called the hotline 1414, they said that the registration of the IIN is free.
In general, they breed as they can. Be vigilant:)
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6
January 23, 2023
Everything is always great here!
Polite staff, fairly quick handling of questions.
Sometimes queues are due to a breakdown of the waiting and distribution systems.
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May 11, 2023
I applied to this PSC several times. They work very quickly. Professionally. Competent and courteous staff
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June 5, 2023
We made repairs, it became so spacious and comfortable, but the scoreboard does not work, why I do not know, everything else is fine 👍
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January 23
When receiving an INN for foreigners, they say that the service is paid. At the same time, the government's website indicates that it is free. They were ready to take dollars as payment)
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3
1
March 6, 2023
A normal institution, the location is convenient, the staff suggested everything, the queues were not much longer, but I was on weekdays at the beginning of the working day, so I won't risk putting 5 stars.
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October 14
The most comfortable PSC in the city
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January 26, 2023
Convenient location. They accept people quickly. I went to change my ID, the man took such a beautiful picture of me the first time☺️Finally, I am beautiful on documents😁
The woman who accepted my application was also very nice)))
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January 19, 2023
I was not informed at the reception about the need for a notarized translation of documents. I sat in line for more than an hour. And when I waited, a PSC employee told me about it, after chatting on the phone on personal topics and joking with a neighbor employee. What should I say? Delight! It's cold in the hall on the 2nd floor. Screens with an electronic queue do not hang on all walls - it is not convenient to observe the numbers from everywhere.
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March 7
15 минуттын ишинде загранпаспортка заявка тастадым кызметкерлери оте сыпайы номер один цон мен ушин.
June 24, 2022
I still don't understand why in the modern world with such modern technologies such terrible And slow service, they work quickly only at the entrance, Everything seems to be fine, but the problem is that they have only five windows where you can make or change a passport, an identity card, make a passport for a child, I tried for four days to make a passport for a child, for some reason , you need to bypass three queues for this , On other issues more freely , I do not advise you to go on Monday, generally unrealistic queues, it is better by 16
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March 28, 2023
We did a RVP here, thanks to the staff, they told us everything, showed it, approved it the first time, although I didn't even count on it)) we even scanned the documents, the queues are small, there are a lot of windows
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June 2, 2023
Assalamu Alaikum.
1) In the beginning, you need to learn how to talk to people. (Hamsters, rude, etc.)
2) Checking all equipment (on an ongoing basis) one thing or the other does not work.
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1
December 25, 2023
Like many people, they are forced to pay 4k tugriks for issuing iin. The queue for payment is long. We paid because we weren't exactly sure and didn't want jokes with the wrong name and so on.
But now there is another unpleasant impression from Kazakhstan. In general, so far the whole of Kazakhstan can be described as a "Collection of unpleasant impressions", which is sad
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3
February 8, 2023
It's horrible. I tried to do an IIN. The operator Niyazakhynov Abylai begged for a bribe of 10t tenge to make an IIN in 30 minutes (otherwise 2 days). And after 2 days, he also declares that there was a failure, and it takes 2 days again. No one helps, everyone is rude, there is no one to complain. Do not open an IIN here, it is better to choose another PSC or open it in a bank.
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2
March 25, 2023
An ordinary PSC, there are a lot of people, but they work quickly. Expect that your documents will not be scanned locally, but will be sent to buy a USB flash drive and go to a separate scanner
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1
August 10, 2022
I came to receive the document on the appointed date at the PSC. I got to Madina Turlibekova, who began to talk to me not in my native and understandable Russian, did not really explain anything, did not find the document. I asked her to clarify the situation and tell me when to come for the documents. In response, I heard an incomprehensible speech in an irritated, boorish tone. She didn't talk to me. I ask the administration to dismiss this employee. Otherwise, I will file a complaint with the Agency of the Republic of Kazakhstan for Civil Service Affairs, etc. government agencies.
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3
December 20, 2022
Hello! You have four numbers, none of them have been answering for days. The service is terrible. Moreover , I broke your head , fell off a chair . Everyone saw how I crashed . Moreover , it is impossible to get through at all . How can I find out the number of your HR department?
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1