If everyone in our service sector worked like Zhanna Ramazanovna, the picture would be qualitatively different. A polite, responsive leader. Unfortunately, she has to stand at the reception herself. What can we do, everything is in manual control mode. But she tries to help the client sincerely. The guys at the PSC have become more agile lately. In general, the situation is noticeably better with service than it was until recently.
To begin with, there is a manager at the reception desk, who at this time must sit in his office and coordinate the work of specialists and solve other issues.Coupons are given out for a sooo long time and it feels like customers are asking them for money in debt.Due to the fault of specialists who enter incorrect data , there are a lot of refusals at the request of various departments .The head allows himself to make comments and raise his voice at subordinates during meetings, to the whole hall, which shows all the disadvantages of the PSC's work.To get a clear answer, you need to approach ten times, or even more.There is no clear algorithm for processing various documents, new problems constantly arise.In general, I rate the work at 2
It was 01.08.22. Payment for the service via the Caspian application was not accepted due to a failure. Not all banks accept payment for this service, as a result, I lost a lot of time and paid a predatory commission to the bank. And yet-why can't you at least get a ready-made document in your city?
Everything would be fine if not for one big one, BUT. there is very little space for visitors
It happens that you are like a fish in a jar.and the electronic queue, in my opinion, never works, and that's why it's a mess. The building needs more than it has.much more.the mobile application saves in order not to crowd there.but not everyone, not everyone uses this offer, and it works constantly with failures.what's in the PSC what's in the mobile app. And in general, if you successfully enter, you will quickly do everything there))
The service is disgusting, as always there is a shortage of staff. To get a ticket for an electronic queue, you need to stand in a half-hour live queue. The staff is nervous and snaps. In general, the service is disgusting.