The workflow management system is terrible, the infrastructure crashes often, workers work as if intuitively, and not according to instructions, although I wouldn't be surprised if there are no instructions at all. I spent 3 hours in this institution, due to the fact that there was an excessively long queue just for a ticket, was it really impossible to organize all this electronically, then the system failed in the morning, I understood no one was in a hurry to fix it, and finally the employees, who each in their own way understands the requirements for closing the organization, well this is most likely due to uncomplicated workflows and instructions.
A citizen of the Russian Federation, applied for an IIN. The queues are small, I spent less than 30 minutes. The IIN is done for 1 day, taking into account the timing of opening cards in some banks, time was running out, and so the operator messed up the first IIN, did not specify my place of birth, the next day a refusal came, and I had to go and register the IIN again. I am glad that due to the jamb, we accelerated and did the IIN again in 4 hours.
It's the same as always. Go there, I don't know where to bring it, I don't know what. There are 3 consultants on the second floor. We stood in line . We got to the third consultant. Redirected to the first one. Another queue.