That's horrible. Machines are already automatically issuing coupons everywhere. Everything is done manually here. A girl sits and issues coupons manually by creating a queue . Operators take a very long time to service. Everyone sleeps on the move.
The staff is friendly and helpful. But it is very annoying that you have to wait 4-6 hours to get a certificate or passport if you come during working hours. You have to come much earlier before the opening. What was the purpose of the population census in 2021? The census advertising company promised to reduce queues, but compared to the same period in 2019, they only increased. Everyone was required to undergo a census, but there is no point.
And again, the PSC is located not far from home, very convenient, polite staff, everything is always calm and clearly explained that even the illiterate will understand everything.
Terrible job! They applied for a passport, the operator missed the ticket, just clicked twice, so instead of accepting payment using the qr code that she had access to, she sent it to the cashier on purpose! They don't come out on time from lunch, they don't give you a complaint book! Saying that these are not PSC employees, but the Ministry of Internal Affairs! So they are sitting in the PSC! Instead of a PSC, tables with computers are organized here, like a person will serve himself, now of course even your employees are confused, and you want a person from the street to figure it out.
The service is disgusting. Especially the girl at the reception has absolutely no information, we have not been able to apply for a certificate for 3 days. Either their program is hanging, or the cash register is not working. They do not answer questions, go to another PSC and turn away. It's just an outrage, the authorities don't care at all. I have faced boorish attitude at the reception in this particular PSC repeatedly! Where should I complain?
The cashier's work is terrible, there is no payment by card, they do not give coupons for the queue if they did not pay the cashier, the cashier of Kazpost did not have terminals, I had to wait until an hour came from lunch, there would be payment terminals!
I've dealt with them several times. Maintenance is not important. Unfortunately, some employees are not competent. The idea is 1 star, because the service wants to be better. A lot of time was lost because of the employee . She misinformed us. Fortunately, at least their senior took responsibility for himself. Therefore, I added two stars.
The organization of work is disgusting. The collective farm is a bright path. They require a photo and a copier of documents, but they do not provide such services themselves, I have to run around the city with children and with sore legs and look for a copier and a photo, and even the coffee machine just gives out an abomination.
Rude women do not ask, they answer with a loan, They need to learn from the peasant staff, They will say they will explain how well done, but the female staff is very very bad
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Anonymous review
December 5, 2019
Very often, employees themselves, not knowing the laws, are sent to another window, there are the same ones who do not know....
There are few who start and finish the job