I am a Russian and was very pleasantly surprised by the level and service provided by this institution.
Well done! Fast, professional and very friendly.
The building is new, the staff is responsive, the conditions are cool: a huge waiting room, an electronic queue, upholstered sofas, a library, a cafe, a playground, toilets and a mother&child room!
The staff is forgiving to clients with individual needs.
And they also work extraterritorially.
Well done!