Head service center
166 reviews
May 8
I would like to express my deep gratitude to the service center for the impeccable service of my Delonghi coffee machine. I was very satisfied with the quality and speed of the work!
From the very beginning, everything was at the highest level. The girls at the reception are real professionals: polite, attentive, patiently listened to all my complaints and immediately invited the master. Specialist Sergey asked just a couple of clarifying questions, and, as if by magic, within an hour my coffee machine was completely repaired and ready to work!
Sergey is a true master of his craft! Everything is clear, neat, without unnecessary talk, but with a result that exceeded my expectations. And the girls are not only smart, but also real beauties who create a pleasant atmosphere from the first minutes of the visit.
Thank you for your professionalism, efficiency and human attitude. Now only to you and I will recommend you to everyone!
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April 7
I would like to thank the staff
of the service center for the fast and high-quality repair of my coffee machine. After working for 5 years, my "old lady" stopped pleasing me. I was thinking of buying a new one. A friend advised me to try contacting Kolasa 52 first. I was pleasantly impressed by the responsiveness of the staff. The girls listened at the reception, invited the master Sergey, his name is. Literally two days later, calling and expecting disappointing news, I was stunned)) in a pleasant way)) the machine is ready for operation)) Thank you)) you guys are smart)) Sergey, you are golden hands)
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December 28, 2024
The place is very nice. I definitely recommend it! The Delonga coffee machine was being repaired. We made a very good diagnosis and fixed everything quickly. Sergey Ivanovich Gnedenok is a very good craftsman, responsive, explained everything right away, did all the work in 30 minutes.
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1
January 28
I would like to express my gratitude to the staff of this organization for the fast and high-quality repair of the Delonghi coffee machine (considering that they could not repair it at another official service center). I would like to express my special gratitude to master Sergey, who directly repaired the car, a good specialist and a pleasant person. I did everything and explained correctly how not to get into a similar situation in the future. Keep it up !
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April 15
Professionals are working! Special thanks to Dmitry! He is very polite, arrives on time, tells you how and what is the best thing to do. I am very glad that such people are working!
Thanks a lot and 5 stars!
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April 7
I haven't found any disadvantages yet. I applied to office 11 to purchase a new part for the refrigerator to replace the broken one. It turned out that it was possible remotely, from their website cbts.by , apply with the same success. The feedback works 100%. So don't repeat my mistake. To resolve the issue, specify the serial number of the device, and then follow the guide.
In my case, there was no necessary detail, but the exchange of information implies a second request in a couple of weeks, already in the created Viber chat. And so on - until it becomes available. Next, payment via ERIP, and only then - arrival at Ya Kolasa 52.
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March 12
I would like to thank the staff of this service center, receptionists, craftsmen, especially master Sergey, for the quick and high-quality repair of the coffee machine. The coffee machine is working, the family is happy, in case of problems I will contact only here, I recommend
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April 16
I am sincerely delighted with the service! I applied twice and was delighted both times. Sergey Gnedenok is the guru of coffee machines, he quickly and accurately fixed the breakdown, and also taught proper operation! And Denis Serafimov breathed new life into my "age-old" washing machine, and even for reasonable money! I recommend it wholeheartedly!
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February 9
A vacuum cleaner was delivered from the 5 element store under warranty. Returned with a record of construction dust getting into the engine, not a guaranteed case. We have been using it for more than 3 months, there is no repair at home, there is only one carpet, laminate everywhere. The Conenl questioned the authenticity of the conclusion. But in fact, the vacuum cleaner wasn't even opened, and everything was laid out exactly as they had assembled it at home. Vtt is how the shop-service center offset works. Even if I had to apply on my own, I would not go there, nor would I advise my godfather (((
If you hand it over with one problem, they'll take off the good details and give it back, it's not clear what(((
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1
March 6
I would like to thank master Sergey for the quick and high-quality repair of the coffee machine. A good service center. Competent professional staff. I recommend it!
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February 20
A disgusting organization. I had to contact under warranty, first of all, there was a problem getting through - they wouldn't pick up the phone in less than 10 minutes. The repair itself takes from 30 days. You can't find the truth, one consultant says we'll call you back in 10 minutes, the second one says wait for no one knows how long, spare parts have been ordered. Maybe, of course, they only treat warranty cases that way. But it is extremely unpleasant to deal with.
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April 26, 2024
A service center with its own store of embedded and large-scale equipment! A good place for consultations, selection and purchase of equipment! Competent specialists, a very good price tag for the equipment!! I definitely recommend it!! Without any additional services and sniffing the air!!! Household appliances are completely new, there is a restored one, in short, for every taste 😃👍
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1
May 8
I would like to thank the staff of the service center for a quick and high-quality repair of my coffee machine
The girls at the reception listened to my complaints, called the master, who asked two clarifying questions, and after an hour my car was fine.
Sergey, you are the best of the masters, the girls are just smart and beautiful
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January 6
They work as quickly and correctly as possible. The coffee machine was repaired in 20 minutes, recommendations were given to avoid breakdowns in the future, and prevention was done at the same time. This is not the first time I have applied and I am very grateful for the work!
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May 3
Many thanks to Sergey and Katerina, the service staff at Ya. Kolasa 52, for their quick and professional help in repairing the coffee machine.Sincerely, Vladimir.
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June 21, 2024
Good afternoon.
A service center for the repair and sale of used equipment.
There is a parking lot nearby, entrance from the Ya side.For the transportation of bulky and heavy equipment, you can drive up almost to the door (see photo).
The site has an up-to-date operating mode.
The service is overloaded)), because they asked me to pick up my refrigerator on the day of the repair. However, in the docks for acceptance for repair, it is indicated that the storage time of finished equipment is up to 5 days
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April 24
the warranty repair was refused, a cash receipt was required, allegedly a coupon stamped with the fifth element is not enough to confirm the warranty. as a result, I handed over the product to the store itself, they accepted it without question and said that the service simply did not want to fix it and the manufacturer's warranty on the device is valid.
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1
February 25
Excellent choice of equipment at affordable prices. High-quality service and repair of household appliances
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April 25
We brought a coffee maker, did everything super, good service.
Friendly staff)
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November 11, 2024
The Delongi coffee machine was being repaired. The diagnosis was carried out very quickly and fixed. The staff is polite and courteous. Thank you very much! We will contact you ourselves and recommend you to others!
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2
December 10, 2024
Rude and boorish Mikhail Rosinsky began to irony and show his character from the threshold. He was rude, refused to help. The purchase documents were also given to us for more than a week, then there is no seller, then they are not ready. The equipment of the purchased equipment was not checked by the staff, the loss was noticed during unpacking. Disgusting service, I hope we won't meet again.
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May 15
The impression is bad . They denied the warranty, they said it was our fault. Although we were constantly cleaning the vacuum cleaner. The easiest way to write is that the fault is ours. To do nothing.
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July 30, 2024
After the purchase, the refrigerator "Indezit" did not even work out the warranty period, waited for the master for a week,showed all the documents, he looked at the refrigerator and said that it was not yours, there was no sticker with a barcode that I took off after the purchase (of course, why would I need any stickers on the new refrigerator, that they can not be removed by the way, it is not indicated anywhere and no one warned about it), in the end he said that the refrigerator was removed from warranty and you can use it instead of a locker, super!) Money, time and nerves are wasted, we live in the 21st century!) There is no better "service" to be found...
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May 25
A great place to repair your faulty household appliances and buy spare parts.
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July 27, 2024
I was faced with the fact that mingaz connects only Hephaestus stoves, and since I bought a Hans stove, I had to sign a service agreement with someone. Everything is clear in this service, the contract has been concluded, they will be serviced, and most importantly, Mingaz has accepted such an agreement. I advise those who buy a gas stove not Hephaestus, sign a service contract in advance, or you will stay without gas for a long time) P.s gas man record for a week or two in advance)
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July 10, 2024
Sometimes, if something from household appliances breaks and the warranty has already passed, you have to invest a lot of effort and time to find components (and some sites have a very long delivery))). And here - everything is fast, affordable. You can put it into repair or order a part. Comfortable.
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December 2, 2024
I had to appeal to the points of the consumer rights law in order to do it properly, this is in terms of the delivery of equipment. There are no questions about the repair, the master called, said what he had done, and also fulfilled my recommendations.
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April 4
A "very friendly girl" who sits at the reception. Saying the word "I do not know" and rolling her eyes is probably all she has been taught.
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1
July 29, 2024
Mediocre service, they charge for diagnostics above the average in Minsk, and as a result, the conclusion from the category of your refrigerator is broken, and I know without you that it is broken, tell me what exactly. They also dissuade not to give the equipment for repair at the time of acceptance. Bottom line: I do not advise, it is better to look for another service
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March 29
I applied because the coffee machine was broken.
I was pleasantly surprised when the car was reported ready for operation the next day.
I want to thank Master Sergey. For his work and recommendations on the operation of my coffee machine. Thanks!!
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October 14, 2024
Excellent service. The washing machine was quickly repaired and an additional guarantee was given. Polite staff.
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January 4, 2023
A good service center and store. I do not know how the service center is, I did not use the services. But how the store works is great. A very large number of spare parts for most household appliances can be supplied on request. Those who have their hands growing from the right place can order parts and repair the equipment themselves. And it will cost many times cheaper than buying a new one. There are a lot of videos on repairing a variety of equipment on you tube.
I was provided with professional assistance in the selection of spare parts by phone and Viber.
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2
February 2
Excellent service, from acceptance to the masters. I recommend
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October 23, 2024
Master Dmitry, quickly and efficiently fixed the problems with the dishwasher! I recommend it!
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1
January 6, 2024
The repair of the vacuum cleaner was refused under warranty, they said that there was dust inside the engine. I disassembled it myself, the engine is clean! Traces of previous poor-quality repairs are visible, although it was written to replace the engine!
I wiped the lid in the engine with a cooler and it jammed.
Well done!!!???!!
They asked for 400 rubles for repairs, this engine costs 50 and replacement takes a maximum of 10 minutes.
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3
April 5, 2024
Shopping is fine. Sometimes you can find decent equipment options 30-50% cheaper than the market. Its own masters and a normal warranty.
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December 28, 2023
They say one thing on the phone, and say another on arrival.The ratio of the masters to the people who applied is minus 10. They're sitting in the waiting room, they don't know what to do, who to call. The masters are trying to impose a home visit so it will be faster, but it will be paid. And it is not a fact that the solution to the problem will be solved at home. Like, then they take you to that very workshop. Only but ... pay for the master's arrival.
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February 2
Everything was done promptly and it doesn 't seem to be bad . So far, I'm satisfied.
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April 26, 2024
The best repair of equipment in Minsk. Quickly, professionally and efficiently. Thank you.
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February 15
We contacted here and were satisfied with the result.
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January 27
We quickly helped with spare parts for the Bosch refrigerator, the price is average in the city.
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July 24, 2024
We contacted the service center with a malfunction of the equipment (there is a video confirmation). They took money for the diagnosis, but they wrote in a piece of paper that there was no defect, it did not appear (I'm talking, is it working?) Whether they checked for a malfunction at all remains an open question. They can't give any guarantee. the master complained why the equipment was not taken back on the same day on the call (a weekday when everyone is at work). They insisted that the money for the diagnosis be paid in advance. Most likely, the answer was already prepared in advance: the defect did not appear.
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July 13, 2023
On July 12, I took the electric grinder from repair, the gear was replaced , for tomorrow, I decided to try how it works, the smell of burning immediately went and blackness formed under the meat grinder.Calling the service center, they replied that most likely there was a problem with the engine and it was necessary to conduct diagnostics.The question is why it was not detected at the first diagnosis.And what is it now to pay for everything in a new way?
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December 23, 2023
It was necessary to draw up a contract for the maintenance of the Hansa gas stove. I arrived, the girl quickly made everything up, I was satisfied. However, it was necessary to pay 40 rubles.
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2
June 1, 2024
I made a purchase of a new Atlant refrigerator...many thanks to the sales manager!!!
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September 5, 2022
I would like to express my gratitude to the service for the good work, qualified specialists, and adequate prices. The neat and tidy master came on the day of the call (refrigerator breakdown), introduced himself as Vitaly, willingly explained and consulted, it's nice to communicate with such people and see when a person knows what he is doing. THANK YOU for your work!!!...
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July 12, 2023
There is no service. There is a reason that the money for the diagnosis is taken in advance. There is no feedback, they cannot give a clear answer to direct questions. It took the "qualified craftsmen of the authorized service center" as much as four days to mark two twirlers in places and say that there was nothing more we could do. The result is that the equipment has not been repaired, the money for diagnostics has been stripped off, time has been spent. The worst workshop I've ever been to.
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1
February 4, 2024
Friendly staff, qualified craftsmen, left pleasant impressions after contacting !
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3
December 26, 2024
I picked up the order, everything went fine.
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October 25, 2024
Repair of the De Longhi coffee machine. 2 times. Quickly. Without further ado.
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