Disgusting attitude towards customers when problematic issues arise. The heat exchanger in the automatic transmission was replaced and the engine cooling system was drained as a result of the replacement. They returned the car in a faulty condition without warning. In the process of driving by car, I called the staff of the service station and explained what happened. They suggested that if the problem does not go away, drive up to solve it. The next day, the problem naturally did not go away, I came to this service and by and large was sent. They said it wasn't their fault and that it probably was. The service station master and the director behaved extremely incorrectly, raised their voices and did not offer anything to solve the problem. They said it was my problem, do whatever you want. I definitely do not recommend this service station. The competence of employees is 0.
We arrived with the problem of the box (CVT), the diagnosis showed indistinctly, so it was decided to open the pallet of the box and look at the presence of metal chips in the box, as well as put additional cooling on the radiator of the box (600-700rub), after a day or two it became clear that this did not help, they did not give guarantees that it would help, but we understood this ourselves, which may not help, a month later we noticed smudges on the pallet of the box, it became clear that something was wrong (a decision was already made in another service (not with them) about a new box), a new box came, when removing it it was clear that I did not have a heat exchanger boxes, after which I dialed on tiptronic and was told that it was impossible to install an additional radiator for cooling the box without removing it, and they said that they might have thrown it into the trunk (it wasn't there, you can hardly miss that), after which they said we would look (through the weekend), as a result there is no heat exchanger (a new geely emgrand 7 <ss11> car, basically all spare parts in the cabin for a lot of money 300-400 rubles), when installing an additional cooling radiator, not a word was said about removing and confiscating the native heat exchanger, In General, this service is dead to me since it started leaking from the pallet of the box within a month and stolen a native heat exchanger. They are still talking about searching...
Disregard for the client when a problem arises. The position of the director, we have done our job, and the fact that we broke during the repair process is your problem, we are not a hundred, we only repair the automatic transmission, then these are your problems. Boorish attitude towards the client, the director raises his voice to the clients and does not offer any solutions. There is only one normal manager and no leadership. I strongly advise against it.
I had to wait 1.5 hours for a person to be found / released who can make a diagnosis, for me it is a long time, taking into account the working day and the fact that I arrived at the time announced on the phone, the approximate amount of potential repairs is more than 7 times different from what is written on the website.
I came to change the oil in the automatic transmission. They asked how many steps are in the box and the year of the car (Audi a4 1998). They said they don't deal with such machines, look for another service. The site says they are engaged in automatic transmission oil replacement of all popular brands, Audi is listed. It seems Audi is not a popular car 😁
I applied to replace the brains of the automatic transmission. They took 3100 rubles . They gave me a check for 700 rubles.
When it was repaired, the car started twitching. They said it would take a couple of trips. When it hasn't passed. They blamed my engine.
I'll never come here again. I spent a lot of money, but the effect is 0.
Cheating 100%
I have never met better employees in car service stations than the guys from Tiptronic. They will tell you everything about your car, even more. Thank you guys so much for your work. With you to victory!
I do not recommend contacting them. I came with a specific problem with the operation of the automatic transmission, they said that you need to pay for the diagnosis first (which is quite normal), but after I said that I had done the diagnosis earlier, and according to the result of the diagnosis, they only told me that my box was defective and needed to be repaired (which I understandably knew), the master told me that they could not help with the repair. The question "why" was answered: "we DON'T know how to repair such boxes." For reference: The AISIN U760E automatic transmission is installed on almost all TOYOTA models. Such a HUNDRED!
A good automatic transmission repair station. The attentive staff explains everything meticulously and intelligibly. Detailed and detailed diagnostics before repair. Reasonable time and cost. Guarantee.
I did the repair of the torque converter, Special thanks to Dmitry. We will do everything quickly and efficiently. After installation, I will add a review.
I do not recommend it, after analyzing the prices, they change decently above the agreed ones, in the hope that the client will not go anywhere, and when you start asking questions why, they start to get nervous and are not as friendly as they were right away, the hostess is rude, eventually took them away from them on a tow truck to another service, where everything was done much cheaper and more we gave a guarantee, do not waste money and nerves!
Many thanks from the bottom of my heart. Thank you for your help and the opportunity to contact you when necessary. Special thanks to Marina for her professional and individual approach. The work was done quickly and efficiently. /Bodywork and oil change in automatic transmission/.
I came here riding a tow truck. The robot automaton in my Passat B6 stopped turning on gears. I left it for diagnostics. A few days later they told me to change the clutch. I bought a new one, brought it. A day later they said to change the flywheel. I bought a new one, brought it. A few days later, they said that it was necessary to watch mechatronics. I say, please take a look. After a couple of days, they said the board in mechatronics does not work, it needs to be changed. I arrived and picked up the car on a tow truck. I took him to decent people, changed the mechatronics, left. And I sold the old clutch and flywheel, although worn out, but they still travel. So, guys, if you're waiting for a divorce, you're on tiptronik! And if you think at least a little in the car, look for another hundred, you will be richer! Good day to all!
A normal organization , addressed the problem of the variator , could have divorced and not blinked an eye , but people know their business have revealed that there are no problems with automatic transmission .. the guys told me to deal with the engine , there were ignition failures , so the car was twitching , I replaced the coil and the car went without poking and kicking , but I was set up to repair the box , and they could have divorced me , as some offices in Minsk do ..the benefits of being a punctual organization in its field
I changed the solenoids and oil in al4.The oil was poured into 500 ml. Because of this, the box started to fail. They said like everything is fine, they did it and we need to disassemble the whole box and look for the reason (more than 3000 rubles)... I went to the guys in the hayloft on the automatic transmission ... they took out a dipstick and drained the excess.it turned out to be about 500 ml..and the oil that was poured into the tiptronics is not of the best quality... Maybe even boo... Take care of your car... Don't fall for such losers... If they can't properly change the solenoids with oil in al4, then it will be more difficult with the boxes.
I felt the clutch slip, the automatic transmission, immediately realized that I had hit it, I subscribed to tiptronic on Instagram, I live two steps away from them, so I turned to them. They accepted it perfectly, diagnosed it with a computer, there are no errors, the master got behind the wheel, confirmed that there is a problem, it is necessary to remove and disassemble the automatic transmission, agreed on the cost of work, not spare parts, but work, I give the go-ahead. I waited for the call, they called from the service station, they say come, we'll show and tell everything, my automatic transmission is naked on the table to the screw, they showed a malfunction, then they took me to the car, they showed me what caused this malfunction. We returned to the acceptance, announced the price for spare parts, I gave the go-ahead and went home. The native automatic transmission fluid cooling system was redone, which I recommend everyone to do before it's too late!!!, I took it from the repair on a specified day. That's how the service should be!!! Thank you for your work.
I changed the oil in the variator, put the filter crookedly, the result was belt slip, chips, etc., as a result, they stupidly filled in the oil and reinstalled the filter, and left the consequence of their jamb to the owner, maybe they think that I will go to them for repairs. look for any other service station, despite the fact that their price is the highest in Minsk
I came to diagnose the box. They quickly counted, gave a printout of errors, consulted and did not even take money due to the inability to help in the presence of third-party errors on electrics, which they do not deal with. They announced the price for automatic transmission repair is more pleasant than that of competitors. I recommend it!
Agree exactly on the maximum price and preferably write it down on paper, because when the box is removed and you can no longer leave, the price will increase at least twice. After the price has increased by $ 1,700, there is not even a desire to evaluate the performance of the work.. Yes, and I drove only 2000 km after the repair .
A terrible HUNDRED ... what is written on the site ... prices ... can be multiplied twice ... when you arrive, they will sort it out ... they will no longer be able to assemble ... the master receptionist has no idea about anything at all
I am contacting this organization for the second time to change the oil in the automatic transmission. They do it quickly. They draw up all the documents (accepted, passed, etc.). The price is adequate.
Previously, the boys were so angry that after repairing the ACCP boxes, they walked around like new ones.
At the moment, I have recommended several people and almost lost their affection for me.
I used to recommend it, but now - see for yourself!
I can only say one thing - the only place where you can clearly and quickly repair the automatic transmission. Vitaly will tell you everything and show you. Of the disadvantages of the price, there are cheaper places in the city.
p.s. With the repair of automatic transmission, the proverb works like never before that a miser pays twice.
I changed the oil in the automatic transmission once and it was normal. The second time I also wanted to change it, but the messages in Viber were ignored. There was no desire to call.
We applied to this (so to speak, service station) for repair / replacement (based on diagnostic results) of the BMW box. We immediately indicated that, depending on the cost of repairs, we might want to change the box to another (used) one. Charged 5K+ BYN for repairs! We say OK, we will put another box, they refused to change it! They also refused to provide the numbers of their spare parts and suppliers. Obviously, they wanted to sell the spare parts at an exorbitant price. Life is not so sweet without a sucker)) I do not recommend it!! 1 star.
During the last 5 years, in case of a problem with the automatic transmission, I have been contacting them only. Excellent quality of work and always promptly.
They agreed to take my Fiat only here, so I can't say anything about the price. I am very grateful to the guys for the work they have done. Regarding communication, everything is polite, competent, tactful.
I can't say about the quality, but they are notable Grabbers, they estimated the repair of the box at 8,200 rubles for another hundred and made it 3,000 cheaper