There is no sign anywhere to find, you need to ask, "is there a ticket here?", if you are lucky, they will tell you to go up to the 6th floor, but there is no further polling to do, well, on the 6th floor there is an unsightly piece of paper on the door with an inscription that you are standing at the right door. There is a plus, having passed this quest once, you will never forget its location)
See original · Русский
1
Максим М
Level 8 Local Expert
March 19
The fees are too high and there is a complete lack of service for this. You can still buy tickets, but it's a whole quest to turn them in. They're rude on the phone. The service is stuck in the noughties and would rather be closed.
Thanks a lot to the employees! We were there at the very close, the guys got into the situation and returned the money, although there were 3 minutes left before the end of the working day.
The organization does not care about its customers at all. During the week, it was impossible to get through to the numbers indicated on the ticket as "Ticketpro Information Line". "The subscriber is temporarily unavailable." An application for a refund of tickets can be considered up to 2 weeks, despite the fact that it can be left no later than 1 calendar day before the event. And this also raises a question. It turns out that an application left on a day off for the company is not considered by the date of abandonment. And one calendar day miraculously turns into 2 days.
In general, the impressions of the company are terrible, money is lost, the mood is completely spoiled. If possible, do not come across this organization.
The unqualified staff at the ticket offices first sent a refund of the ticket paid by card online. I made an application online (accepted and processed), after the expiration of the month I informed you that you still need to come to Minsk for a refund. The return is located at only 1 point in the city. The staff is rude in communication, they are not in a hurry to solve the problem with the return, plus they are rude in communication. I suppose it's all the fault of the flow of dissatisfied customers, physically at one point.
Tip, develop and implement an online refund, as all self-respecting operators do. Because so far your service looks like a service that uses customers' money at their expense, and returns it someday.
I came here several times to return the concert ticket, and each time the elevator did not work. Not only are they on the highest floor and by the time you get there you will calm down and do not want to swear, they are also constantly out of place.
I’ll be back.
See original
1
Just
Level 8 Local Expert
March 31
Is it worth saying that the aggregator has a throughput of ticket lengths per hour???
Since March, the money for the cancelled concert has been refunded. We only receive unsubscriptions that we need to wait a little. Their website says that by law they must return the money within a week..
It turns out they are breaking the law, but they continue to work and earn money
They refunded less for the tickets, although they canceled it themselves.
And there is a mega super unpleasant delay at the checkout, I suggest you remove it
Ticketpro are greedy thieves. When buying a ticket and canceling a concert, they do not refund the money, but impose certificates with a negligible validity period. So if you are unlucky enough to buy something from Ticketpro, say goodbye to your money forever.
I arrived, wrote a statement and immediately returned the entire amount in cash.
See original · Русский
Н
Надежда С.
Level 3 Local Expert
January 17, 2022
I bought a ticket for the Kaleo concert, which was supposed to take place on February 5, 2022, but it was canceled. I went to issue a refund in this regard and I didn't have any problems. The money was returned to me immediately in cash, after filling out the application.