There is no sign anywhere to find, you need to ask, "is there a ticket here?", if you are lucky, they will tell you to go up to the 6th floor, but there is no further polling to do, well, on the 6th floor there is an unsightly piece of paper on the door with an inscription that you are standing at the right door. There is a plus, having passed this quest once, you will never forget its location)
Thanks a lot to the employees! We were there at the very close, the guys got into the situation and returned the money, although there were 3 minutes left before the end of the working day.
The organization does not care about its customers at all. During the week, it was impossible to get through to the numbers indicated on the ticket as "Ticketpro Information Line". "The subscriber is temporarily unavailable." An application for a refund of tickets can be considered up to 2 weeks, despite the fact that it can be left no later than 1 calendar day before the event. And this also raises a question. It turns out that an application left on a day off for the company is not considered by the date of abandonment. And one calendar day miraculously turns into 2 days.
In general, the impressions of the company are terrible, money is lost, the mood is completely spoiled. If possible, do not come across this organization.