The Grand Gloria Hotel
64 reviews
February 2
Украли все деньги из кошелька в спа комплексе. шкафчики на ключ не закрываются, за полтора часа все деньги украли. Крайне не рекомендую оставлять ценные вещи в этом комплексе.
Attention! In the spa complex of this hotel, in the locker room from the locker from the bag all the money was stolen. The lockers do not lock with a key, the contingent of visitors leaves much to be desired. The staff did not help in anything, the police opened a criminal case. Avoid this place.
January 9
The hotel's level is 4 stars.
On the positive side:
- location on the first line by the sea,
- modern interior and decoration,
- the rooms are clean and spacious,
- the staff is responsive (although not everyone speaks Russian, we have to have a dialogue in English),
- there is no casino in the hotel (as it turned out, this is a rarity for Batumi because neighboring Turkish residents like to come for a weekend and relax),
- there is a shopping center directly opposite in one minute on foot.
Now for the cons - significant and not so much:
- the variety of breakfast dishes and the quality of some of them leaves much to be desired. Unripe kiwis, dried curdled cottage cheese, and running out of coffee and juices require a little more control from the nutrition manager.;
- having a spa and pool is nice, but you need to clean the locker rooms more often - slippery tiles and humidity are constantly present. In principle, there are few lockers, and the indoor pool itself is designed for a comfortable stay, in my opinion, a maximum of 6 floating guests.;
- the limit on the number of free bottles of water per room is 0.5 per person. This rule is understandable for a three-star hotel, but not for a 5*. Such pettiness is simply disgusting.
- our company rented two different rooms - one had bathrobes and the other did not. This is the first time I've seen this! You have to ask to bring it.
- we always leave tea for the maids. However, there were stable problems with toilet paper and water - they did not update their supplies. I had to call the reception and ask. After the request, they were regularly brought.
In general, if you don't find fault with the food, don't set yourself up for going to the pool, and don't worry about having to call and ask for something, then it's quite a good place to relax.
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September 15, 2024
The hotel is located on the first coastline, which is its big plus. You can walk to the sea, swim and return to the hotel. From the window there is a beautiful view of the sea, the embankment, the sunset. The staff is quite responsive. Cleaning is not very good. Often something is not reported in the room, glasses, towels, bathrobes, tea, toilet paper, shampoos. Breakfast does not always include fresh vegetables and fruits, cherished cheeses and meat. There is a lot of mold in the bathroom. The pool is very cold outside. After the rain, there is a large accumulation of water on the floor around the pool, apparently poor drainage. Tiles are torn off in some places in the indoor pool. It can be seen that there is an overabundance of chlorine. The advantage of the hotel is the availability of underground Parking. If you carry out a small cosmetic repair, it will be a great hotel
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1
July 17, 2024
On the coast of Batumi, this is one of two hotels where there is a swimming pool. The hotel is big and beautiful inside. We bought a room with a balcony and a sea view. Instead of a balcony, there was a large terrace. The sea view is cool. The room is spacious, but it is clear that it is already old. The bathroom doors are swollen from the shower water. The door didn't close completely. The carpets are already tired, as well as some of the furniture. Breakfast is monotonous. We were there for 5 days. On the third day, I got tired of eating the same thing. There is no beach on the sea. Sun beds and umbrellas are paid. The shore is Pebbles.
The room was cleaned. The only thing is gel, shampoo, conditioner. They may not put it in, but when you ask, they bring one jar at a time. Although there are usually two people in the room. There is no ironing board or iron. Crumpled clothes are brought after paid washing. Because ironing is also paid. In general, the staff is friendly and very helpful. All disadvantages are quite tolerable.
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July 7, 2024
We stayed here in January of the twenty-fourth. It is clean, spacious, the furniture in the room is quite new, the bathroom is at a height, bathrobes, slippers, Bakuriani water is supplied every day. Everything seems to be fine. But, there are also disadvantages, and they are well remembered. First, monotonous breakfasts, no "zest" was found in the food. From meat, except for tasteless boiled sausage - nothing. Coincidentally, during our stay, the pool was closed for several days for prevention, but on the rest of the days we visited it. The hammam was not working all the time. They asked to turn it on, so they waited for an hour when it would get hot and left, because they did not have the patience to wait for the right temperature. But the most unpleasant thing was when checking in. We arrived at half past eleven at night, the bill was billed in dollars, and we gave them. We were told to pay in the local currency. The exchangers nearby were no longer working, but no one was going to meet us, in a word, either look for a 24-hour exchanger in the city or spend the night at the reception. It's good that we had some lari to pay for one night... Dinner at the hotel did not work out for the same reason, there is no Georgian money - stay hungry. They refer to the internal rules of the hotel, but in fact it is a slightly camouflaged rudeness. It was the first time I encountered such an attitude towards customers, and even in a five-star hotel. Only one music channel out of eight Russian channels was on TV - TNT. And yet, one girl at the reception answered my son's question in Russian, clearly answered it in English. Her son continued to communicate with her in English and only then realized that she fundamentally ignored the Russian language, although she understood and knew it exactly. In this hotel, most of the guests are Russian-speaking people. And the receptionist is initially hired with knowledge of this particular language. I think there was such a thing as quiet sabotage. And so there are no complaints about staying at the hotel, daily cleaning according to plan, the room is warm, towels are changed, etc.
The review turned out to be a little emotional, but I can see that it boiled over. That's why I only scored three points...
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2
July 19, 2024
The 4* hotel fully justifies itself in terms of the condition of the rooms: large clean rooms, fresh white beds, everything is there from cosmetics to slippers and bathrobes, but it's time to change the carpet. A balcony and a gorgeous view of the sea - this is also important to me! The pool is large enough, there are a lot of sun beds. The breakfasts are excellent, there are tables inside the restaurant and on the terrace. And most importantly, the location is very convenient: the first line of the sea, near the promenade, all day and night entertainment, and on the other side of the building there is a new shopping center Grand Mall - SIM cards, pharmacy, supermarket and all brands that have left Russia. There is also an exchanger and a 24-hour Daily store very close by. Of course, there is always something to find fault with, but not in Georgia. Delicious food, sincere people, interesting excursions - this is love))
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3
September 9, 2024
We stayed at the hotel from August 30 to September 07. A wonderful hotel. Friendly, hospitable staff. Delicious breakfasts. The rooms are always clean and tidy. We wish you more visitors at this hotel😍✊👍👌
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May 28, 2024
Excellent breakfasts, excellent sea view from the balcony for a fee, the staff is very responsive,excellent cleaning and change of linen and bathrobes daily,convenient location,many shops,cafes,bazaars with fruits and vegetables.Quiet in the hotel, reliable security.In the room there is a refrigerator, a safe, a kettle, restockable stocks of coffee and tea.From the negative:there is no private beach, there are no sun beds, although the operator claimed the opposite, repairs were carried out under the window, but it was not noisy.It can be attributed to the preparation for the beach season.We were at the end of May.Solid 4. Thanks for everything.
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April 4, 2024
Great hotel, I'm resting here now. The rooms are huge, with sea views, the room has everything you need, bathrobe, slippers, tea, coffee, kettle, water, TV, bathroom, disposable toothbrushes, toothpaste, air conditioning, shower gel, towels the whole set (bath, face and feet), safe, hangers in the wardrobe, a sewing kit. There is a table and a chair on the balcony. The attitude of the staff is wonderful, the breakfast is excellent. I advise everyone to stay here. Nearby there is everything you need, a cafe, a shopping center, a promenade, souvenir shops.
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September 2, 2024
It is a pity that I will evaluate only the pool, but at the same time I will rate the entire hotel.
A one-time visit to the pool cost 50 Gel per adult. The price included: a personal locker for things, which may not be available if there are extremely many visitors (and in the women's locker room there are all lockers without locks); a small gym; sauna; hammam (on our visit); 2 pools without heated water: one indoor, one outdoor.
The outdoor pool is divided into two sections, in the first of which the water reaches to the knee, which makes it an optimal choice for children, and in the second - a little more than 1.4 m. Around the pool there are sun loungers with tables and a menu for ordering food and drinks directly to the water.
There are also sun loungers along the indoor pool on one side only, and one outdoor shower stall on the opposite side.
Due to the proximity to the sea and the presence of a descent from the outdoor pool to the pedestrian zone, everyone can use the pool during the season without proper permission: we witnessed how boys came to the outdoor pool from the beach, swam, and then rinsed in the shower stall of the indoor pool. After that, they were kicked out by the administrator.
We were offered towels, which are freely available in the changing rooms. Bathrobes and slippers were not seen or received. The changing rooms and toilets have motion sensor lighting. At the same time, the light in the toilet is turned on by a sensor in the dressing room. In addition, the lock did not work in the men's room. So you need to get not only a flashlight on your phone, but also strong muscles to avoid unexpected incidents with other visitors.
In general, I was satisfied, although for a one-time visit to the pool with cool water and other described nuances, the price-quality ratio is wrong.
I will also note another point. We arrived at the hotel on bicycles. There are no storage rooms or specialized parking for them in the hotel. Or we, as not the residents of the hotel, were simply tactfully kept silent about them. As a result, the transport was left on the street in front of the entrance under the scope of a surveillance camera.
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July 16, 2024
We rested with our family for a week from July 6 at this hotel.
Of course, it is far from 5*, starting from the furniture in the hall and ending with the quality of cleaning.
The room was taken as a Superior suite, with a view of the city... What is in the photo on the hotel's website does not correspond to reality in any way. A 15-year-old child was asked for a full-fledged bed, and received a narrow cot at the entrance. The sofa does not fold out, this should also be taken into account if you are planning a trip with children.
There is no balcony, narrow windows that even open. The curtains let in light and do not close until the end. One of the previous tenants left a pin, and we used it so that there were no cracks. The safe in the room did not work, the TV was taken away from the living room, and the one that was in the bedroom is looking for 4 channels in Russian, but they do not show or there is no sound. The bathroom door creaked so much that it woke up the whole family at night. I had to ask for all this to be corrected, it is very difficult to be questioned, they do it after 3 calls at the reception or when you already go down and ask in person... They record it and postpone it for another hour or two. The bathroom is in a dead condition, there are stains everywhere, towels are also changed only after reminders, while 2 sets are always put on 3 of them...independent of tips! The towels are old, have torn edges and yellowed from washing. I repeatedly talked about it at the reception, it didn't help.
Room cleaning is a separate topic! It will never be done unless you ring the bell at the door... And if you click, it's also not a fact that they will do it.
The bed linen was changed once in 7 days, after a request, and then on a large bed. The child has never been changed.
The pool area is simply filled with concrete, the tiles are assembled and lie along the windows of the restaurant. A beach with big rocks and a bad entrance to the sea.
Among the advantages: parking space, quite decent breakfasts (only there is no coffee machine, which is also not acceptable for a 5* hotel). A good location within walking distance to all tourist places and opposite a good shopping center and a food court on the 4th floor.
Russian Russian is understood and spoken by all the staff at the hotel, although they pretend at first that they do not speak it, but it passes quickly after you try to explain yourself in all languages mixed up and apparently it is even more difficult to understand than Russian ;)
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August 15, 2024
The hotel is located at the closest point from the sea..great view, wonderful terrace..
But the food is not delicious, there is no service..There are not even toothbrushes in the room..Very dirty windows
You won't get any waiters
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April 21, 2024
Nice sea view from the windows. Take rooms only with a view from the window. Otherwise, the hotel is not worth the money. A decent varied breakfast. Spa center, bathrobes, slippers, towels are freely available. Nice warm pool inside, hammam, sauna. The rooms are spacious, clean, but of course the furniture needs to be updated, it does not pull 5 stars. We stayed two nights, everything was very pleasant
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September 7, 2024
The breakfasts are terrible! A maximum of 3 stars, no security! Everyone can walk from the street to the pool, there is no security even in the middle. There's a guy in the restaurant who doesn't speak any language except Georgian. There is no beach of its own, it's a long way from the old town. I do not recommend it!
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September 25, 2024
The worst hotel where I had to stay 5 stars is only the name, in fact there are no 3 Losses in the rooms, I also got rid of breakfast in general, they say that coffee is paid, but OK, but there is no scrambled eggs for breakfast, it's something it's not worth the money
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June 20, 2023
We had a rest in the period from 09.06 to 20.06 2023. Everything is fine! Due to the exception, they were settled immediately upon arrival, a compliment to Dr. Wonderful, polite, friendly staff. Great location. We had a room with a sea view, a large, functional, large balcony with a beautiful view. Cleaning every day, change of linen and towels, all without reminders, quickly, unobtrusively. In the OTHER, my friends were pleased with a surprise. Special thanks to the reception staff and the restaurant, smiling, friendly, helpful, always ready to help and answer all questions!!!If we visit Batumi again, we will stay only at the Grand Palace Gloria!!!Thank you so much for the warm welcome and comfortable stay
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October 9, 2024
The hotel is a little tired. The service is good. The location is the best. In September, it was twice as expensive as in October. For $70, it's very good. I don't recommend it for 150
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September 4, 2024
The hotel itself is beautiful next to the sea, but the breakfasts are terrible, there is not even a coffee machine in some big kettle, and then you have to ask more than once for even lemons for tea, this is in Georgia, then tea is also only two types and of poor quality there is nothing at all from food! And there are so many Arabs with wives in black clothes that spoils the whole mood and hurts the eye
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August 18, 2024
A disgusting hotel , no 5 stars , we rested there from June 25 to August 3 , no one helped us lift our suitcases to the room , one of the days they didn't put towels , I'm calling to figure it out , they say they have a problem with towels and we were still waiting for them for 2 hours , and who has one-year-old children , they know what it is the problem . The bathroom is all in mold , but these are still flowers , on one of the days we unwrap a towel , a new one that was brought to us and we see a FLEA there , in a 5 - star hotel , I photographed everything , I call the reception , they say , well , it 's okay , right now we 'll take the towel , no one even got up she apologized , as a result , in the morning I went down myself and asked to call the main one , after that we talked with her and she just apologized and that 's it , that is , no discounts , compliments , etc . …
The breakfasts are disgusting , everything is cold , tasteless , and just a little …
The staff gossips about you ( I know Georgian very well) they forgot to take the water and waited an hour for it to be brought , somehow I asked for more water and they started arguing with me why they needed so much , honestly we were completely shocked . Naturally, when they were evicted, too, no one helped with the suitcases, although everyone saw and just stood there....🤬🤬🤬
We paid $1,615 for 9 days with breakfast. THE WORST 5-star hotel. By the way, they asked for an umbrella , they didn't give it , an iron and an ironing board are also all paid in a 5-star hotel
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June 8, 2024
Just today we returned from this so-called 5-star hotel- there is no service at all, clearing must be called, the reception does not respond to requests, repairs are underway by the pool, sun beds are standing, umbrellas were promised to bring, but never brought, pillows, blankets are old and substandard, breakfasts are terrible, there is no coffee machine, from one device some kind of coffee is poured, 2 types of juice from the bags, very sweet, there is no fresh. The staff does not speak Russian in principle, although some even speak English too, for the first time I saw a 5-star hotel at this level! The room is good, the loggia is beautiful, the price is 180 dollars per day without the burden of service
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February 3
At the spa in a five-star hotel, all the money was stolen from the locker room, the police were called, and a criminal case was opened!!!!
The Grand Gloria Hotel, how is this possible??
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April 15, 2024
Nice hotel. Vacationed here with my wife in March 2024. The only downside is that the exit from the hotel to the sea is under renovation. The picture with the pool is the business card of the hotel, under renovation, there was no pool, the tiles were disassembled
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March 25, 2024
I didn't like the staff very much. We walked around the city, took pictures at beautiful places, we liked the facade of this hotel, we went up and took pictures against the wall. They didn't even touch it, they just took pictures. To which the guard came out and started saying that this was a private area and that we should not take pictures with them. We were shocked by such a statement, because the territory of the hotel is open and has never been a private territory.
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July 27, 2023
We liked everything, the room was nice, the staff was polite, only work is being done around the pool, but it didn't bother us, there is also an indoor pool where children enjoyed swimming
We don't know why there are such prices in general, but this is the situation throughout the first line))))
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November 24, 2024
It's okay, breakfast is weak.
The rooms are clean, there is parking, a swimming pool and a Finnish sauna, the hammam is not working.
The staff does not speak Russian, does not want to))
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July 12, 2024
THE BEST HOTEL, VERY POLITE STAFF, THE BEST CUISINE, AND OF COURSE FRATERNAL GEORGIAN HOSPITALITY WILL NOT LEAVE YOU INDIFFERENT, BATUMI WILL FOREVER REMAIN IN MY HEART!!!
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July 3, 2023
Just the perfect place to relax by the pool. for 50 lars, an outdoor, indoor swimming pool, 2 saunas and a gym. A hotel with an entrance to the beach. We really liked it, we will come again
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August 30, 2023
The hotel is great, clean, the staff is friendly, the breakfast is great, but not all rooms have a balcony.
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February 2
Money was stolen from a friend's locker while he was at practice.
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August 28, 2024
There was mold in our room. The pool stank of bleach . But the hotel is on the first line from the beach.
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September 17, 2024
A good hotel is really the first line
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January 12, 2023
A good enough hotel, not bad breakfasts. We were in winter, the pool in the poppy was cold, the sauna did not work at 11, we left. Overall, the service is good, I liked the hotel itself.
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July 11, 2022
A normal hotel. We rested in it for 4 days. I had to leave a day earlier than I was paid for, the money was not returned, said this is the policy of the hotel. The staff is responsive and speaks very little Russian. There were no tea cups in the room, they were brought immediately upon request, but after cleaning the next day they were taken away and so we did not see them again. Disposable slippers are just a shame they could have bought more solidly. And so you can stop, but don't expect anything special, the average three
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October 31, 2022
Great location of the hotel! But it is necessary to take a room with a balcony and a sea view. It was the first time I fell asleep and woke up to the sound of waves. Although the room was on the 5th floor.
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August 21, 2023
Slightly battered. You look at the photo, it seems ultra top-end, but in fact the rooms are a little tired, the windows are not washed, there is a smell of borscht in the hall. But he pulls on 4 (a little bit for other money)
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November 28, 2021
Great location! the service is at the proper level . security is always at the proper level at any time! Unfortunately, the waiters are not very efficient at breakfast . Overall, I had a great time! room cleaning was always decent and on time.
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August 8, 2022
Located far from the center, overprice, from the entertainment pools, we took a room for 3 people, got 2 double beds and a cot in a 5-star hotel, breakfasts included in the accommodation for nothing.
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August 7, 2024
The staff is rude, the rooms are not clean enough …
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January 19
A pleasant place
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November 8, 2022
Cool clean. There are no complaints at all. There is a pool of as many as 2 pieces. The interior is generally warm. The embankment is 15 meters away. Generally shiiiik
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July 3, 2023
Nice pool. It is convenient that there is a spa. Exit directly to the embankment. Someone may come in from the street, but the guard checks everything. A taxi can drive right up to the entrance.
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September 1, 2019
The hotel is very cool, we were in many places, but it made the most good impressions. Large and bright room, excellent bath series. The room has everything you need. A large selection of TV channels. A great swimming pool and I liked the sauna with a hammam. The breakfast includes a large selection of food and pastries. Good coffee. I couldn't visit the restaurant, but we'll fix it next year! The first line. And the building itself is sooo beautiful. In general, if Batumi, then Grand Gloria! We stayed from August 13 to 17 with a child.
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5
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November 8, 2021
A great hotel with sea access. The only thing that upset me was that the pool is open from 10-22. It would be more convenient to start with 8. There was a sliding door in the room that opened with difficulty and then could not be closed. Why was it cool at night and mosquitoes
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October 20, 2022
They are not very friendly to Russian tourists here, the transfer was ordered at one o'clock in the morning, as it was written on the website that he would not arrive at that time!!!!
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August 2, 2022
Perfectly located, near the sea, the promenade, the pool is warm inside
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March 4, 2024
A great hotel, but not a great SPA. The pool is a little dirty
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August 26, 2023
So far, one of their best hotels, the service is on the level
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July 19, 2022
There is no coffee machine at the hotel for breakfast, there is a queue for an omelet.the price and quality of the hotel does not reach 5 stars
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December 16, 2022
Great team! Thank you for the impeccable service!
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October 2, 2021
We were visiting friends. Cozy rooms. Beautiful view of the sea. Very thoughtful furniture.
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