We stayed here in January of the twenty-fourth. It is clean, spacious, the furniture in the room is quite new, the bathroom is at a height, bathrobes, slippers, Bakuriani water is supplied every day. Everything seems to be fine. But, there are also disadvantages, and they are well remembered. First, monotonous breakfasts, no "zest" was found in the food. From meat, except for tasteless boiled sausage - nothing. Coincidentally, during our stay, the pool was closed for several days for prevention, but on the rest of the days we visited it. The hammam was not working all the time. They asked to turn it on, so they waited for an hour when it would get hot and left, because they did not have the patience to wait for the right temperature. But the most unpleasant thing was when checking in. We arrived at half past eleven at night, the bill was billed in dollars, and we gave them. We were told to pay in the local currency. The exchangers nearby were no longer working, but no one was going to meet us, in a word, either look for a 24-hour exchanger in the city or spend the night at the reception. It's good that we had some lari to pay for one night... Dinner at the hotel did not work out for the same reason, there is no Georgian money - stay hungry. They refer to the internal rules of the hotel, but in fact it is a slightly camouflaged rudeness. It was the first time I encountered such an attitude towards customers, and even in a five-star hotel. Only one music channel out of eight Russian channels was on TV - TNT. And yet, one girl at the reception answered my son's question in Russian, clearly answered it in English. Her son continued to communicate with her in English and only then realized that she fundamentally ignored the Russian language, although she understood and knew it exactly. In this hotel, most of the guests are Russian-speaking people. And the receptionist is initially hired with knowledge of this particular language. I think there was such a thing as quiet sabotage. And so there are no complaints about staying at the hotel, daily cleaning according to plan, the room is warm, towels are changed, etc.
The review turned out to be a little emotional, but I can see that it boiled over. That's why I only scored three points...
On the coast of Batumi, this is one of two hotels where there is a swimming pool. The hotel is big and beautiful inside. We bought a room with a balcony and a sea view. Instead of a balcony, there was a large terrace. The sea view is cool. The room is spacious, but it is clear that it is already old. The bathroom doors are swollen from the shower water. The door didn't close completely. The carpets are already tired, as well as some of the furniture. Breakfast is monotonous. We were there for 5 days. On the third day, I got tired of eating the same thing. There is no beach on the sea. Sun beds and umbrellas are paid. The shore is Pebbles.
The room was cleaned. The only thing is gel, shampoo, conditioner. They may not put it in, but when you ask, they bring one jar at a time. Although there are usually two people in the room. There is no ironing board or iron. Crumpled clothes are brought after paid washing. Because ironing is also paid. In general, the staff is friendly and very helpful. All disadvantages are quite tolerable.
The 4* hotel fully justifies itself in terms of the condition of the rooms: large clean rooms, fresh white beds, everything is there from cosmetics to slippers and bathrobes, but it's time to change the carpet. A balcony and a gorgeous view of the sea - this is also important to me! The pool is large enough, there are a lot of sun beds. The breakfasts are excellent, there are tables inside the restaurant and on the terrace. And most importantly, the location is very convenient: the first line of the sea, near the promenade, all day and night entertainment, and on the other side of the building there is a new shopping center Grand Mall - SIM cards, pharmacy, supermarket and all brands that have left Russia. There is also an exchanger and a 24-hour Daily store very close by. Of course, there is always something to find fault with, but not in Georgia. Delicious food, sincere people, interesting excursions - this is love))
Excellent breakfasts, excellent sea view from the balcony for a fee, the staff is very responsive,excellent cleaning and change of linen and bathrobes daily,convenient location,many shops,cafes,bazaars with fruits and vegetables.Quiet in the hotel, reliable security.In the room there is a refrigerator, a safe, a kettle, restockable stocks of coffee and tea.From the negative:there is no private beach, there are no sun beds, although the operator claimed the opposite, repairs were carried out under the window, but it was not noisy.It can be attributed to the preparation for the beach season.We were at the end of May.Solid 4. Thanks for everything.
The hotel is located on the first coastline, which is its big plus. You can walk to the sea, swim and return to the hotel. From the window there is a beautiful view of the sea, the embankment, the sunset. The staff is quite responsive. Cleaning is not very good. Often something is not reported in the room, glasses, towels, bathrobes, tea, toilet paper, shampoos. Breakfast does not always include fresh vegetables and fruits, cherished cheeses and meat. There is a lot of mold in the bathroom. The pool is very cold outside. After the rain, there is a large accumulation of water on the floor around the pool, apparently poor drainage. Tiles are torn off in some places in the indoor pool. It can be seen that there is an overabundance of chlorine. The advantage of the hotel is the availability of underground Parking. If you carry out a small cosmetic repair, it will be a great hotel
It is a pity that I will evaluate only the pool, but at the same time I will rate the entire hotel.
A one-time visit to the pool cost 50 Gel per adult. The price included: a personal locker for things, which may not be available if there are extremely many visitors (and in the women's locker room there are all lockers without locks); a small gym; sauna; hammam (on our visit); 2 pools without heated water: one indoor, one outdoor.
The outdoor pool is divided into two sections, in the first of which the water reaches to the knee, which makes it an optimal choice for children, and in the second - a little more than 1.4 m. Around the pool there are sun loungers with tables and a menu for ordering food and drinks directly to the water.
There are also sun loungers along the indoor pool on one side only, and one outdoor shower stall on the opposite side.
Due to the proximity to the sea and the presence of a descent from the outdoor pool to the pedestrian zone, everyone can use the pool during the season without proper permission: we witnessed how boys came to the outdoor pool from the beach, swam, and then rinsed in the shower stall of the indoor pool. After that, they were kicked out by the administrator.
We were offered towels, which are freely available in the changing rooms. Bathrobes and slippers were not seen or received. The changing rooms and toilets have motion sensor lighting. At the same time, the light in the toilet is turned on by a sensor in the dressing room. In addition, the lock did not work in the men's room. So you need to get not only a flashlight on your phone, but also strong muscles to avoid unexpected incidents with other visitors.
In general, I was satisfied, although for a one-time visit to the pool with cool water and other described nuances, the price-quality ratio is wrong.
I will also note another point. We arrived at the hotel on bicycles. There are no storage rooms or specialized parking for them in the hotel. Or we, as not the residents of the hotel, were simply tactfully kept silent about them. As a result, the transport was left on the street in front of the entrance under the scope of a surveillance camera.
We rested with our family for a week from July 6 at this hotel.
Of course, it is far from 5*, starting from the furniture in the hall and ending with the quality of cleaning.
The room was taken as a Superior suite, with a view of the city... What is in the photo on the hotel's website does not correspond to reality in any way. A 15-year-old child was asked for a full-fledged bed, and received a narrow cot at the entrance. The sofa does not fold out, this should also be taken into account if you are planning a trip with children.
There is no balcony, narrow windows that even open. The curtains let in light and do not close until the end. One of the previous tenants left a pin, and we used it so that there were no cracks. The safe in the room did not work, the TV was taken away from the living room, and the one that was in the bedroom is looking for 4 channels in Russian, but they do not show or there is no sound. The bathroom door creaked so much that it woke up the whole family at night. I had to ask for all this to be corrected, it is very difficult to be questioned, they do it after 3 calls at the reception or when you already go down and ask in person... They record it and postpone it for another hour or two. The bathroom is in a dead condition, there are stains everywhere, towels are also changed only after reminders, while 2 sets are always put on 3 of them...independent of tips! The towels are old, have torn edges and yellowed from washing. I repeatedly talked about it at the reception, it didn't help.
Room cleaning is a separate topic! It will never be done unless you ring the bell at the door... And if you click, it's also not a fact that they will do it.
The bed linen was changed once in 7 days, after a request, and then on a large bed. The child has never been changed.
The pool area is simply filled with concrete, the tiles are assembled and lie along the windows of the restaurant. A beach with big rocks and a bad entrance to the sea.
Among the advantages: parking space, quite decent breakfasts (only there is no coffee machine, which is also not acceptable for a 5* hotel). A good location within walking distance to all tourist places and opposite a good shopping center and a food court on the 4th floor.
Russian Russian is understood and spoken by all the staff at the hotel, although they pretend at first that they do not speak it, but it passes quickly after you try to explain yourself in all languages mixed up and apparently it is even more difficult to understand than Russian ;)
We stayed at the hotel from August 30 to September 07. A wonderful hotel. Friendly, hospitable staff. Delicious breakfasts. The rooms are always clean and tidy. We wish you more visitors at this hotel😍✊👍👌
Great hotel, I'm resting here now. The rooms are huge, with sea views, the room has everything you need, bathrobe, slippers, tea, coffee, kettle, water, TV, bathroom, disposable toothbrushes, toothpaste, air conditioning, shower gel, towels the whole set (bath, face and feet), safe, hangers in the wardrobe, a sewing kit. There is a table and a chair on the balcony. The attitude of the staff is wonderful, the breakfast is excellent. I advise everyone to stay here. Nearby there is everything you need, a cafe, a shopping center, a promenade, souvenir shops.
The hotel is located at the closest point from the sea..great view, wonderful terrace..
But the food is not delicious, there is no service..There are not even toothbrushes in the room..Very dirty windows
You won't get any waiters
Хороший вид на море из окон. Берите номера только с видом из окна. Иначе отель не стоит своих денег. Приличный разнообразный завтрак. Спа центр, халаты, тапочки, полотенца в свободном доступе. Хороший тёплый бассейн внутри, хамам, сауна. Номера просторные, чистые, но уже конечно требуется обновление мебели, на 5 звёзд не тянет. Мы были две ночи , все очень понравилось
The hotel itself is beautiful next to the sea, but the breakfasts are terrible, there is not even a coffee machine in some big kettle, and then you have to ask more than once for even lemons for tea, this is in Georgia, then tea is also only two types and of poor quality there is nothing at all from food! And there are so many Arabs with wives in black clothes that spoils the whole mood and hurts the eye
Just today we returned from this so-called 5-star hotel- there is no service at all, clearing must be called, the reception does not respond to requests, repairs are underway by the pool, sun beds are standing, umbrellas were promised to bring, but never brought, pillows, blankets are old and substandard, breakfasts are terrible, there is no coffee machine, from one device some kind of coffee is poured, 2 types of juice from the bags, very sweet, there is no fresh. The staff does not speak Russian in principle, although some even speak English too, for the first time I saw a 5-star hotel at this level! The room is good, the loggia is beautiful, the price is 180 dollars per day without the burden of service
Отдыхали в период с 09.06 по 20.06 2023г. Все отлично! Ввиду исключения заселили сразу по приезду, комплимент к ДР. Замечательный, вежливый, приветливый персонал. Прекрасное расположение. У нас был номер с видом на море, большой, функциональный, большой балкон откуда открывался прекрасный вид. Уборка каждый день , смена белья и полотенец, все без напоминаний, быстро, ненавязчиво. в ДР подруги порадовали сюрпризом👍. Отдельное спасибо сотрудникам ресепшен и ресторана, улыбчивые, доброжелательные, предупредительные, всегда готовы помочь и ответить на все вопросы!!!Если еще посетим Батуми остановимся только в Гранд палас Глория!!!Огромное спасибо за радушный прием и комфортный отдых
A disgusting hotel , no 5 stars , we rested there from June 25 to August 3 , no one helped us lift our suitcases to the room , one of the days they didn't put towels , I'm calling to figure it out , they say they have a problem with towels and we were still waiting for them for 2 hours , and who has one-year-old children , they know what it is the problem . The bathroom is all in mold , but these are still flowers , on one of the days we unwrap a towel , a new one that was brought to us and we see a FLEA there , in a 5 - star hotel , I photographed everything , I call the reception , they say , well , it 's okay , right now we 'll take the towel , no one even got up she apologized , as a result , in the morning I went down myself and asked to call the main one , after that we talked with her and she just apologized and that 's it , that is , no discounts , compliments , etc . …
The breakfasts are disgusting , everything is cold , tasteless , and just a little …
The staff gossips about you ( I know Georgian very well) they forgot to take the water and waited an hour for it to be brought , somehow I asked for more water and they started arguing with me why they needed so much , honestly we were completely shocked . Naturally, when they were evicted, too, no one helped with the suitcases, although everyone saw and just stood there....🤬🤬🤬
We paid $1,615 for 9 days with breakfast. THE WORST 5-star hotel. By the way, they asked for an umbrella , they didn't give it , an iron and an ironing board are also all paid in a 5-star hotel
The breakfasts are terrible! A maximum of 3 stars, no security! Everyone can walk from the street to the pool, there is no security even in the middle. There's a guy in the restaurant who doesn't speak any language except Georgian. There is no beach of its own, it's a long way from the old town. I do not recommend it!
The worst hotel where I had to stay 5 stars is only the name, in fact there are no 3 Losses in the rooms, I also got rid of breakfast in general, they say that coffee is paid, but OK, but there is no scrambled eggs for breakfast, it's something it's not worth the money
The hotel is a little tired. The service is good. The location is the best. In September, it was twice as expensive as in October. For $70, it's very good. I don't recommend it for 150
Nice hotel. Vacationed here with my wife in March 2024. The only downside is that the exit from the hotel to the sea is under renovation. The picture with the pool is the business card of the hotel, under renovation, there was no pool, the tiles were disassembled
I didn't like the staff very much. We walked around the city, took pictures at beautiful places, we liked the facade of this hotel, we went up and took pictures against the wall. They didn't even touch it, they just took pictures. To which the guard came out and started saying that this was a private area and that we should not take pictures with them. We were shocked by such a statement, because the territory of the hotel is open and has never been a private territory.
Нам все понравилось, номер был хороший , персонал вежливый , только работы ведутся около бассейна, но это нас не напрягло, есть и крытый где дети с удовольствием купались
Не знаем почему там такие цены в целом, но такая ситуация по всей первой линии ))))
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Коля Полянский
Level 4 Local Expert
July 12
THE BEST HOTEL, VERY POLITE STAFF, THE BEST CUISINE, AND OF COURSE FRATERNAL GEORGIAN HOSPITALITY WILL NOT LEAVE YOU INDIFFERENT, BATUMI WILL FOREVER REMAIN IN MY HEART!!!
Просто идеальное место для отдыха у бассейна. за 50 лар открытый, крытый бассейн , 2 сауны и тренажерный зал. Отель с входом на пляж. Нам очень понравилось, приедем еще
Достаточно хороший отель, не плохие завтраки. Были зимой, бассейн в мак был холодный, сауна в 11 не работала, ушли. В целом обслуживание хорошее, сам отель понравился.
Слегка ушатанный. На фото смотришь, кажется ультра топовым, а по сути номера немного уставшие, окна не мытые, в холле тянет борщем. Но на 4 он тянет (немножечко за другие деньги)
Нормальный отель. Отдыхали в нем 4 дня. Пришлось уехать на сутки раньше чем оплачивали, деньги не вернули сказали такая политика отеля. Персонал отзывчивый на русском очень слабо разговаривает. В номере не было чашек для чая, при обращении сразу принесли, но после уборки на следующий день забрали и так больше мы их не видели. Одноразовые тапочки просто позор могли бы закупить посолиднее. А так можно остановится но не ждите чего то особенного, средняя трешка
Отличное расположение отеля! Но надо обязательно брать номер с балконом и видом на море. Я впервые засыпала и просыпалась под шум волн. Хотя номер находился на 5 этаже.
Отличное расположение ! обслуживание на должном уровне . всегда охрана на должном уровне в любое время! на завтраке официанты к сожаление не очень расторопны . в целом провела отлично время ! уборка номер всегда достойно и вовремя было .
Расположен далеко от центра, оверпрайс, из развлечений бассейны, взяли номер на 3 человек получили 2 спальную кровать и раскладушку в 5ти звездочном отеле, завтраки включенные в проживание ниочем.
Классная чистая. Претензий вообще нет. Имеется бассейн аж 2 штуки. Внутренний вообще теплый. От набережной 15 метров. Вообщем шииииик
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Филипп
Level 9 Local Expert
July 3, 2023
Хороший бассейн. Удобно, что есть спа. Выход прямо к набережной. С улицы может кто-то зайти, но охранник проверяет все. Такси может подъезжать прямо ко входу.
Отличная гостиница с выходом на море. Единственное что огорчило что бассейн работает с 10-22. С 8 было бы удобнее. В номере была раздвижная дверь котопа с трудом открылась а потом не смогли закрыть. Отчего ночью было прохладно и комары
Отель очень классный были во многих местах, но это, произвело самые хорошие впечатления. Большой и светлый номер, отличная банная серия. В номере есть все самое необходимое. Большой выбор телеканалов. Отличный басейн и понравилась сауна с хамамом. На завтраке представлен большой выбор еды и выпечки. Хороший кофе. Не удалось посетить ресторан, но в следующем году исправим это! Первая линия. И само здание оооочень красивое. В общем, если Батуми, то Гранд Глория! Останавливались с 13 по 17 августа с ребенком.