1. Fresh renovation, clean, modern interiors, very convenient location of the hotel in the city center, the hotel building has 4 floors and has an elevator, there are few rooms and people, near the embankment of the Svisloch river.
2. There is no service at all. The hotel staff did not bother to change the linen for the three of us all week, but did it exclusively right before our departure, because we ourselves asked at the reception if it was normal not to change the linen for a week at the hotel. The room has a kitchen and assumes the presence of dishes, the number of guests was known a month before arrival, but the three of us did not have the right amount of cutlery, we went down to the reception and asked to bring it. As a result, a full day passed and no one brought it, although when we contacted them they asked for our room number. The issue was resolved after the 2nd appeal, 2 days later.
3. Upon check-in, that is, handing over the room keys to us, we went in and found no primary kit for our room - no dishwashers, no dishwashers, no powder, no capsules for dishwashers. That is, the hotel rooms are not prepared for the reception of guests at all. We bought everything ourselves and only on the 3rd day they brought us the primary set.
4. The coffee capsules ran out and they were also in no hurry to replenish them, we had to remind them again about providing capsules to the coffee machine at the reception.
5. Umbrellas were needed in the rain, we asked for umbrellas at the reception and were asked "do you definitely not have them in your room?". It was already ridiculous, the hotel staff does not prepare rooms at all and does not know about the state of readiness and the availability of necessary things in the room.
6. Large spiders enter the room through windows or ventilation, of which there are many near the river. Even in September there were mosquitoes. There are no screens on the windows. Insects in the rooms of such a hotel are extremely frivolous.
7. In general, during the whole week, none of the staff personally asked about satisfaction with the service and our needs in the room, either by calling or contacting the room. The hotel was noticeably sparsely populated, but even so, the life of the guests did not arouse the interest of the staff. We stayed in hotels, traveled a lot and have never met such a zero level of service and lack of interest from the hotel staff.
Please note! This approach is simply unacceptable for the global Hilton hotel chain!
An apartment hotel in a historic building in the very center of Minsk. Modern renovation of the rooms, excellent furniture, plumbing, everything is new. There is a large parking lot. We had a very large room, lots of storage space, a kitchen with all appliances, a huge bathroom, a view of the river. There is a construction site there now, a hotel will be opened soon. Breakfast is better than in most hotels, partly on the menu (egg dishes), partly buffet. Everything is very tasty, there was even caviar and fresh. In general, I liked everything, except for one thing - in the evening the hotel was invaded by spiders from the river, the whole facade was covered in them. It is better not to open the windows, or they may crawl into the room. By the way, there weren't any spiders in the morning. The placement price is above average.
The hotel is located in a historic building near the metro station. The room came across an attic, so it was not possible to evaluate the views. It is very spacious and equipped with everything you need, plenty of storage space, a full kitchen-living room with a stove, refrigerator, dishes, washing machine with dryer (you can take a washing capsule for free at the reception), a dining table for 4 people, a cozy sofa and 2 armchairs. There is a coffee machine, toaster, water filter, iron with ironing board. The lighting of the room is gorgeous - it can be illuminated to suit every taste. The beds are comfortable and it's a pleasure to sleep on them. In the evening, spiders crawl in, although the windows are closed - in the morning they are no longer there. The countertops are stained because of this, they look unpresentable, there is fungus in the bathroom. Breakfast is quite modest, but it is difficult to leave hungry, in good weather you can sit outside. The staff is helpful.
Nice hotel, great location, nice inside, everyone is very polite. A very nice and delicious breakfast.
I took off the star for the cobwebs in the room and the lack of mosquito nets. Yes, there is a ventilation system, but it blows insanely in the heat, no matter what settings you set.
Check-in is from 15.00, although the booking reminder 2 days before check-in says that from 14.00.
Polite girls from the reception called me 3 times and asked what time we would arrive. Every time I said that at 14.00, no one said that the check-in was actually at 15.00. And when we arrived, the staff were surprised that, it turns out, someone called me. Establish a connection inside.
Fine. Positive. A spacious room. The furniture is new, clean, cozy. Proximity to the center, places of tourist walks. Minuses. From the window of the construction site (May 2024). I did not interfere with falling asleep, because the work was finished around 19.00, but they start early in the morning. There was no dishwasher in the room. All consumables (brush, shower cap, capsules for the washing machine, dishwashing detergent, towel for the kitchen, sponge) on additional request. Because we cooked breakfast and dinners ourselves, we really lacked a dish dryer.
Everything is at the European level. The expectations are justified. The staff is great! The breakfasts are varied. You can have pets (!) - and it's cool!
And the most important plus point is: well, there is nowhere more central in Minsk. Five steps across the bridge - ordinary or humpback
(at the last pumping of the Buttocks at 100) - and you are in the Upper City. And here is the sweetest thing-sweetness (on Saturdays the most delicious).
Great hotel. Good service, stylish and clean rooms. Very friendly staff - attentive and ready to find an extra blanket even at one o'clock in the morning 😁 we were pleasantly surprised by the compliment just for coming)
Convenient location - you can see a lot of attractions around without transport, and in the evening go to the most popular street in the city.
Definitely like and recommend
A new hotel! Very nice, clean, cozy rooms! The staff is polite and attentive. I regretted that I did not buy breakfast right away, as we had breakfast only at the hotel! Everything is very modest, but satisfying and delicious - you can choose exactly according to your taste! The windows looked out onto the street-but it was very quiet! Walking distance to the very center, it is very convenient to move around. The hotel is super great, I advise everyone!!!
The hotel is right in the very center by the river with an amazing view! The room is beautiful, big, everything is cool except for two things:
1. This is a switched-off air conditioning system. I had to call the reception every day, ask the engineer to turn it on. But everything was turned off at night anyway. It was hot outside, stuffy, there was nothing to breathe in the room, and there was also wild humidity. The windows cannot be opened because - -
2. A HUGE NUMBER OF SPIDERS!! Upon arrival, three were killed at once, and before each night they still hunted for others. Those on the ceiling were not touched. The windows on the street side are just covered in cobwebs, the windows cannot be opened because of this. My husband opened it once and how all these creatures ran inside! I am terribly afraid of them, I was ready to sleep in the bathroom, because they were not found there....
And another strange moment: for all 4 nights they came to clean us only once, before departure and at 19:00, of course, I already rested and refused to clean.
Everything else was fine. The restaurant has a rather meager menu, but it is delicious. Oh yes, a huge spider was also killed at the breakfast restaurant, which was running right at us😂
The hotel is in an excellent location, fresh, with good rooms and furniture.
The girls at the reception are just super, they help with everything.
Of the minuses-sneakers, accessories ... you shouldn't save so much. The same applies especially to breakfast. They are absolutely not organized-there is a problem with places, while the staff does not even help-your problems....
Something is constantly running out and you have to wait. Well, the assortment....gentlemen, either you are a Hilton, or keep saving... for such an assortment for breakfast-a solid 2.
Well, the cleaning of the rooms is a three.
For some reason, I got a total score of 4)))
Beautiful rooms, very polite and friendly staff (administrators, restaurant and housekeeping staff) were ready to help and advise on all questions.
The room is clean, "fresh", very spacious, has everything you need. The restaurant is nice and delicious.
You can quickly walk to most tourist spots in Minsk.
A wonderful hotel, one of the best locations. Embankment, park, center, shopping center, many delicious restaurants within walking distance.
The hotel is clean. We lived with the children in a two-room apartment. The room has everything from a microwave to an iron.
Friendly girls at the reception.
I will definitely come back! And I recommend it for a stop in Minsk.
We stayed at the hotel for the May holidays in a single apartment. I join the advantages mentioned in previous reviews: ideal location, stylish interior, parking (for those traveling by car), responsive staff. A delicious breakfast is a small buffet with everything you need + a la carte order (omelette, scrambled eggs, etc.).
Among the disadvantages: room cleaning, for 4 days of stay we had a full cleaning 1 time (that day we were on an excursion). The fact is that the cleaning was done after 17:00, at the time when you find yourself in the room. Maybe only we are so "lucky".
Otherwise, the hotel is worthy of attention.
Great location, the room is clean, has everything you need. The staff is polite and helpful. I liked the hotel room too.
The only thing is scary big spiders on the windows from the street in the evening. It would be great to remove the cobwebs from the windows)
A wonderful hotel, the location is the most convenient: near a lot of entertainment, architectural attractions, restaurants and cafes, a party street. The interior of the room is super, the bed is comfortable. The shower room is too small, there are no more complaints. The price/quality ratio is just 10/10.
Nice hotel right in the city center, courteous staff, delicious breakfasts. But there is a problem with cleaning. On the first day, the maids saw a toy cat, decided that it was alive and stupidly did not clean up. On the second day, they cleaned up, but did not vacuum. The third day was also not vacuumed.
On the fourth day, we managed.
I understand that this is a matter of hiring staff, but by the standards of the hotel, four cleaning is controlled by a person from among the management staff of the hotel, which means this person does not finalize.
We read rave reviews. The convenient location was very captivating.
It seems like Hilton, what could go wrong?
Overall, of course, the room was not bad, but there are a number of very big (for me personally) disadvantages that spoil the experience of your stay.
1. Slippers!!! I've never seen this in any hotel! Even on the train, they give out better quality. They get wet, slide on the floor and are made as if from a thin napkin.
2. In any hotel, guests are given several bottles of water (usually according to the number of guests) in the room - this is normal. To this question, I was told that there are filters and you can drink water from there. I'm sorry, but no. I do not know what quality the water is or when they were last serviced. Other Hilton hotels always have bottled water and there are no such problems.
3. The room smelled damp and as if the room had not been cleaned for a long time (although it was clean). At the same time, there are zielinski & rosen diffusers at the reception below. Apparently, for the impression.
4. In almost any hotel, when guests check in, they look at the date of birth and congratulate them on the upcoming / or just passed. In this case, few people cared.
Total: I recommend this hotel only if you are satisfied with the location (although the hotel of the same DoubleTree chain is relatively nearby and significantly benefits from all possible points in comparison with this hotel).
In all other cases, I personally did not like the stay. The hotel is not about customer orientation. Alas.
A great place, in the very center of Minsk. Very close to the quarter with clubs and restaurants!!! Everything you need is within walking distance! We took a two-room apartment, we really liked the bright, spacious, well renovated. Decent breakfasts, friendly staff. Recommend 👍
I like the hotel. It 's in it now . Cleanliness and order.
The photo and description match.
The rooms are large and spacious, we have 2 of them. There are many closets for things, a safe, an ironing board + an iron + a washing machine. a dining table with a kitchenette in which everything is there, just bring groceries, 2 huge TVs. There are many sockets for gadgets.
Bathroom and toilet are clean! Linen and towels too!
The child sleeps on a large folding sofa, the bed in the bedroom is comfortable and large!
Climate control is worth it! Not frozen and not hot!
We were in Minsk for the first time and chose this hotel. We got into the heat wave season, but the climate control system worked fine in the room. We lived in large apartments, there is even a washing machine and a dishwasher in the room, which is very nice. The rooms themselves are modern with huge TVs in every room. There are sun loungers on the territory of the hotel, for those who want to enjoy the view of the city. Near the area of bars and discos, very convenient location.
I haven't stayed at the hotel, but from time to time I stop by the restaurant for lunch. The restaurant is quiet, the interior is very pleasant and comfortable, the menu is not very large (which is understandable, since this is a hotel restaurant, not a separate one), but it is quite diverse. The food is really delicious. The menu is updated periodically, beef cheeks are now 10 points out of five)))
Friends (a couple with two children) stayed at the hotel itself on their way through Minsk, they needed the format of an apartment hotel or an apartment with a guarded parking lot - Basilan just came up, they liked it
Advantages - excellent location, comfortable apartment, linen, mattress, plumbing are excellent. The washer and dryer is wonderful. The girls at the reception are nice. Cons - the carpet on the floor is stained and there is a strange smell, apparently the legacy of the former hospital. The lobby can be more comfortable. It's a pretty expensive place, it's cheaper nearby. Breakfast for $ 60 is generally unclear why. If you need to go with your family or to business meetings at the hotel, it's fine.
The hotel left an ambiguous feeling. Good: the hotel is new , the staff is trying to please the guests , it is located in the city center , the room has a full kitchen with all the attributes and a sterile machine! It's a great option for the family!
Bad : the wind blows from the new good windows that the curtains move . Accordingly , all the noise of the roadway is heard .and of course the room is cool ( the air conditioner did not heat the room to the desired temperature )Due to the hardness of the water, the watering can in the shower clogged and I had to clean it (why the staff does not monitor this is not clear). And in general, there are questions about cleaning at the hotel . It would seem that the new stainless steel elevator is a beauty ! But no, some woman Galya washed it with a dirty rag and all the walls in the elevator are stained with white! And there are many such moments!
Breakfast : you can eat , the menu is meager , that 's all . There is nothing more to say about breakfast . Parking on the street is open!
To say that we liked it is to say nothing))) When you have something to compare and remember the European service and beautiful interiors, you are pleasantly surprised by what you see :) The location of the hotel in the city center, the proximity of attractions, the availability of Parking on site, the room has a modern, functional interior, everything is thought out to the smallest detail, convenience, cleanliness and comfort, the kitchen is equipped with Bosch appliances, friendly staff, delicious and healthy breakfasts - all this characterizes Basilian Minsk, Curio collection. We will be happy to come back again :)
Great place! We lived in a large room for 2 families. The room is gorgeous! With three rooms, two bedrooms and an additional large sofa, two bathrooms, a functional kitchen and a washing machine with dryer! The staff is on top👍🏽 The restaurant is very decent. I definitely recommend it.
A great place, in the city center, although it is quite expensive without discounts, but sometimes it is quite possible to take a room for reasonable funds. Accessibility to shopping malls, entertainment venues, restaurants, parks, etc.
A great Hotel, wonderful rooms, attentive staff, simple but delicious breakfasts, a wonderful gym, we liked everything. The room was well equipped, our room was very spacious and cozy. The location of the hotel is also great! Within walking distance of many attractions, next to the opera house. I definitely recommend it.
Overall a good hotel. It is located in the center of Minsk. There is a party district with bars nearby.:-) clean and spacious rooms with good furniture and renovation. Of the cons: very expensive breakfasts, so we went to have breakfast in the city. They didn't clean well. Just mopping the floors, cleaning up the trash. But the towels were not changed, the bed was not made, but if you tell the reception, they are being corrected. There is a convenient parking for cars.
This year we discovered another excellent Hilton hotel, The Basilian Minsk. The hotel is located in the center of Minsk, on the banks of the river, next to the picturesque historical part of the city. Nemiga Metro Station is also within walking distance. The hotel is located in three beautiful 17th-century buildings of the Basilian monastery, connected by glass walkways. The hotel is new, it opened a little over a year ago. The rooms are modern and very comfortable, usually consisting of a kitchen-living room and a bedroom, there is a small dressing room. In the living room there is a full kitchen set with dishes, cutlery and built-in Bosch appliances, a stove, a microwave, a washing machine and a large refrigerator, which makes it possible for a comfortable long stay. We enjoyed dining in the room, enjoying the cozy atmosphere. The hotel has good breakfasts, especially the eggs Benedict. Next to the entrance there is a summer veranda of the bar, where you can spend a summer evening or sit in lounge chairs on the lawn, covered with a blanket. I would also like to note the attentive and friendly attitude of the staff. I really liked the hotel and would really like to return!
Gorgeous! On all points of the top five, the staff was especially pleasantly surprised - I have never seen such positive and pleasant people in one place. And very tasty pancakes with a beautiful serving in the restaurant. I recommend it)
How to ruin a great hotel. It could be a delightful hotel. A historic building in the heart of Minsk. All attractions are within walking distance. The hotel itself is new, freshly renovated, expensive finishing materials, furniture and plumbing. The room has high ceilings, kitchen, washing machine. Huge fluffy towels and premium hygiene products. The price, of course, is appropriate. And at the same time, this is…
1. Immediately upon arrival, we found that the ceiling was dripping on us. It turned out to be from a gap between the ceiling and a spot lamp. A technician was called, he opened the hatch and found a puddle on the drywall. Condensation must have accumulated due to the air conditioner. The puddle was eliminated, but the ceiling was so soaked that for the next three days a musty smell of dampness settled in the room.
2. On the first evening we went to bed and found someone's hair in the bed. They asked to change it, the receptionist girl quickly came from the reception and rearranged it.
3. While the girl was making the bed, I decided to take a shower and found a woodlouse on the side of the tub. I immediately showed the receptionist to the girl. She wasn't surprised at all and just recommended not closing the bathroom door so that the dampness would be less.
4. The beautiful light parquet floors are all covered with a layer of old stains, and the white doors and cabinet doors are covered with greasy fingerprints. They showed the desk clerk, asked him to clean up, nothing has changed.
5. Well, the cherry on the cake. On the penultimate evening, wanting to take a shower, I unwrapped a foot towel and saw bright rusty spots on it. I immediately threw it under the sink. And the next evening, after cleaning, I unwrapped the supposedly clean towel again before the shower and found the same stains. That is, the maid picks up used towels from the floor, folds them and passes them off as clean.
To say that it was unpleasant is to say nothing. This is beyond good and evil. I recommend everyone to run away from this hotel like from the plague.
Свежий отель, всё чистое и свежее. Хорошее расположение, самый центр. Просторные номера, просторные коридоры. Вместительные шкафы, много места под все, что надо. Приятный и приветливый персонал, обслуживание на высоте. Из замечаний: такси не могут подъехать ко входу, их зачем-то не пускают на парковку, и приходится относительно долго идти до входа в ресепшн. Нет пандусов для чемоданов, тоже странно. Ну и странный запах в номере, возможно, потому что после ремонта, а может с вентиляцией проблемы. Вентиляторы в вытяжках работают как турбины самолёта. Вот только за это не пять звёздочек. Но если бы была возможность поставить 4 с половиной, я бы именно так и оценил.
P.S.
Это для маркетологов отеля — логотип у вас супер-нечитабельный. Прям вообще непонятно, что там написано. С Минском ещё более менее понятно, а вот Базилиан как будто врач писал. Может это наследие больницы? Прошу понять и простить за этот душный комментарий.
excellent hotel, very pleasant interior, excellent location in close proximity to key entertainment streets and the historical center.
- 1 point for inexperienced staff and poor cuisine
I liked the hotel, a wonderful room, everything is there, clean, the breakfasts in the hotel are good, the location is convenient, I want to come back again, thank you for your hospitality
An amazing hotel! Very tasty and varied breakfasts, very helpful and friendly staff. The rooms are clean and spacious, there is everything you need. Thanks for the comfort!
A very nice hotel. The food in the restaurant is quite tasty. The staff at the reception and in the restaurant is professional. The only drawback is that when cleaning the room, the bed linen was not made for the second bed. But maybe it's just our bad luck.
A chic hotel, the location is really unrealistically profitable and convenient,the staff is professional,the hotel is very cozy,now I am sending my parents to Minsk on a trip and have already booked a room for them in Basilian Minsk
A very pleasant hotel in the center of Minsk. Beautiful view of the river and historical architecture. New relevant interiors, cozy and stylish. The staff is friendly. The hotel has a restaurant, delicious. Breakfasts not included in the room rate are very expensive) Within walking distance of the National Theater and the famous Zybitskaya Street - a favorite hangout place for all the youth of Minsk.
Rested in May 2023. As a participant of the Hilton Honors Gold program, we upgraded the room to a 2-room with 1 bedroom. Thanks! The interior is beautiful, everything is brand new, furniture, plumbing, textiles. The bed is wide and comfortable, the air conditioner works well. Breakfasts are partly a la carte (eggs, cheesecakes, pancakes cooked in various ways), partly a buffet. I liked everything I tried, the waitress was very kind. There was a problem with the towel rail in the bathroom, it warmed only if you use water. It was very difficult to connect an external disk to the TV, you were screwed to the wall and the connector was very deep. There was a kitchen in the room, but almost no cooking, because there was no oil or spices. But it is enough to warm up food or drink tea. The room is quiet, neighbors and noise from the street did not interfere. I liked it, I'll be happy to come back!
Stayed with a large family room. The room has everything you need, even a washing machine.
From the windows there is a beautiful view of the water and the city. The room is very quiet, ideal for relaxing.
The bedrooms have comfortable beds and amazing pillows.
In the living room you can warm up or cook food, drink tea and coffee. Every day, 0.5 liters of bottled water is brought to the room for each of the guests.
Of the minuses, I can only note that the hair dryer has a short tight wire and there is no outlet for any of the mirrors in the room.
A pleasant hotel. The rooms are equipped with a washing machine and a tumble dryer. Lots of storage space. Those who write that it's cold are wrong. It is necessary to cut down the conduits. There's a control unit on the wall. Overprice breakfasts! I do not recommend it. It is easier to remember to take it with you in advance in the rest and reheat it in the microwave. Zybetskaya is nearby, but does not interfere, it is not audible. And if you work on a laptop, then take an extension cord with you, there are none there. In general, there were no disadvantages for 8 nights. And by the way, the guards are normal guys, we were sitting on the veranda chatting with friends and sipping a beer. The norm. Well, the main thing is not to make noise and not to brawl.
The hotel was disappointing. It all started with the check-in, when three girls at the reception settled the guests (the question is: why should three people do this?, because you can all deal with different guests and speed up this process). As a result, the check-in took 40 minutes. None of the Hilton hotels had such a thing. Initially, we booked a Deluxe room, contacted the hotel and confirmed the room from the photos. The room was given in the wrong category in the attic. We tried to convince them that we had made the wrong booking. The room has 2 small windows, it is very uncomfortable, and it is small. I had to prove it (no apologies) and was eventually moved to room 307. The number is dead. In the shower, the bowl overflowed with water and poured over the entire bathroom. The hotel has a kitchen, but why not put a sponge and detergent right away. The same goes for bath accessories (yes, you can call and ask, but why would guests make unnecessary movements). There is no welcome water in the room. The child had a birthday. I also texted the hotel about this. As a result, already at 8 pm, I came up and asked myself to bring the promised piece of cake. Apart from the convenient location, there are no advantages in the hotel.
Очень довольны номером, сервисом и клиентоориентированностью.
Отдельное спасибо сотрудникам ресторана и особенно Игорю! Потрясающий молодой человек. Румсервис - отдельный вид удовольствия.
Номера большие, очень приятный ремонт, различные сценарии света, натуральный камень, все новое, красивое, удобное и стильное. Отдельно хочется выделить косметику в душе: гель для душа, лосьон для тела, шампунь, ополаскиватель — восхитительные захотелось приобрести такие домой. Отличная шумоизоляция, высокие потолки, огромные двери, красивый вид из окна.
Отзывчивые девочки на ресепшн. Екатерина внимательная, поздравила с днем рождения, помогла с доставкой цветов в номер.
На все просьбы откликаются моментально.
Очень довольны отдыхом в прекрасном городе и прекрасном отеле семейства Хилтон.
Однозначно и с удовольствие буду рекомендовать отель друзьям и точно вернусь сама снова.
A good place across the bridge from the old center of Minsk. The rooms are quite spacious. Delicious and varied breakfasts. The staff is friendly and responds quickly to requests.
A great new hotel in a historic building in the center of Minsk. Very convenient location, within walking distance of the Opera and Ballet Theater, the Cathedral, the upper town, the embankment. The rooms in the hotels are comfortable, there is a kitchenette (microwave, kettle, refrigerator). Comfortable beds. Polite staff. Beautiful view from the window.
We stopped twice. One in winter, the other in spring. In winter (New Year holidays), mulled wine (non-alcoholic) and cookies were offered on the 1st floor. There was nothing in the spring. We were pleased with the rooms. Large. With 2 rooms. The breakfast is varied. Delicious pancakes. It's a little inconvenient to pick up vegetables and snacks. On a small plot and small plates (it is purely inconvenient to apply))) desserts (cakes) are great! It is located in the very center of Minsk. Within walking distance of the metro and all the sights of the center!!
Curio in the Hilton network implies a high standard of service - that's how it is!
Luxurious spacious rooms (in some hotels the whole room is like one bathroom) - we took a two-room suite, its area is about 70 squares. Beautiful modern interior, the room has everything up to the oven and washing machine in the kitchen area. The breakfasts are also on the level! Breakfast on January 1st with herring under a fur coat and sparkling wine - mmm!)) Special admiration for the staff, they are ready to help with any questions, even to give the children a letter from Santa Claus.
Thank you for our gorgeous New Year holidays with you!!!
The rooms are spacious, beautiful, have everything you need, good sound insulation is about the pros. Now the cons: in five days of cleaning, only the refilling of beds was noticed. The large table remained as it was in the prints from the mugs, the floors were not cleaned, the hair on the light floor accumulated all days
The hotel with the strangest booking system. They had to check into the hotel on August 2nd with the bride to spend the night before the wedding in this "beautiful" hotel. But it never happened.…
I booked the hotel in advance, about one and a half to two weeks in advance, the reservation was confirmed to me on the website, I linked the card. There were no calls and I thought that everything was in order, because they showed me the cherished one - the reservation was confirmed. Then there were a lot of pre-wedding affairs and worries, and I considered this issue closed without a second thought. The hotel has my card, my phone number (We live in Minsk and the phone is actually permanent Belarusian, no foreign hardships), what could go wrong?
Imagine, maybe! On the day of check-in, I decided to call and ask a small question, as they tell me that my reservation has been canceled!! By someone, for some reason, just like that! As it turned out, they can't write off the money themselves, they!!some time after booking!! they sent me a link where I had to pay for everything myself… Maybe it was necessary to deliver cash to them in a month?! Complete nonsense…
No call, nothing was done by the hotel to prevent the situation, they just stupidly canceled our reservation, thereby completely spoiling the wedding night!
Thanks Basilian for the ruined experience of staying at a hometown hotel, I hope Hilton never finds out about it. The network is more than decent, there is no point even hiding it, there have never been problems with hotels of this network in other countries.