The new terminal is beautiful. Everything is fresh inside. But the work is not very well-established yet. Example: the status of the flight is “Boarding", people are going to the gate, get in line, and the plane turns out not to have arrived yet. Arrived 20-25 minutes later. Then passengers were dropped off, luggage was unloaded, and cleaning was done. At some point, the status changed to "boarding closed". After another 20 minutes, the landing really began. But the status on the scoreboard did not change.
Luggage was waiting for 1 hour 40 minutes. There are not so many flights, how they work is not clear.
When they asked the airport staff questions, no one could help.
For the first time I saw a situation where when they finally started handing out luggage, people applauded. But before that, of course, I had to fight to finally bring him.
In general, the staff who deliver luggage work disgustingly.
Everything is located very conveniently, intuitively understandable, a large scoreboard with a schedule, a cafe and a toilet, a bus stop nearby (bus every 5-15 minutes), a taxi
The VIP lounge is a complete indifference to customers! At the reception, they do not answer the phone for hours or talk to you as if you had come to an appointment at a rural clinic, and not in a comfortable VIP room. Complete lack of customer orientation. I don't recommend it.
Not Sheremetyevo. There is no scoreboard or working outlets in the waiting room.
The terminal is small. It makes no sense to arrive too early. One stage of the inspection.
It is a beautiful airport, but the waiting room is small and the dining room is expensive, but there is a shop where ready-made food is sold and the prices are reasonable
Terminals are not adequate when Astana Airport was built, all kinds of violations, including Airport heating, were not thought out!!!!!! People are cold 🥶