Техноправ
20 reviews
April 22
I contacted this service for a warranty case: a monitor with a defective matrix arrived. Called. Specialist Anna kindly advised me and answered all my questions. I arrived at the specified address. I was met by a specialist, Kirill. I explained the situation in detail, to which Kirill promptly accepted the goods, provided a receipt for delivery and set the time for verification. Two weeks later, they wrote back to me and said that "the defect has been confirmed, and the manager will contact you today or tomorrow to order a new monitor." A day later, a call center specialist called and a new monitor was issued. During the entire period of solving my problem, there were no known comments or complaints - everything was strictly on the case and on time. Definitely five stars.
This individual experience made it clear that stereotypical prejudices and someone else's not entirely successful service experience in this service center are not a reason to stigmatize and put an end to it. It's a pretty good place: subjectively, I liked everything from the first call to the good news about the new monitor.
I recommend it!
See original · Русский
1
March 15
In general, according to the reviews from your company, everything becomes clear about the quality of the services provided and the incompetence of the employees of Technoprav LLC. This is my first negative review in my life. We purchased computer accessories at the Newton store.by, when we were assembling a computer in the service center of our city, they told us that the RAM was not working, and the motherboard was hanging on the logo, the socket was in trouble, and they gave us paper. We contacted the store with this problem and were told to send it to the Technoprav LLC service center in Minsk for diagnosis, and then the circus began. The store was no longer responsible for anything at this stage. Before shipping, we took a close-up video of the components, just in case, because there was no mechanical damage. When the components were in Minsk, no one called us back, they called themselves to clarify when the diagnostic result would be. The girl Anna said that within two weeks. Two weeks have passed, no one has called us, we call ourselves, to which the girl says that the socket is mechanically damaged, the legs are bent, there is no warranty, the RAM is working. We said that everything was fine with the socket before it was sent to you, and the RAM was not working. She replied that if one part is damaged, then the other one is automatically not covered by the warranty. What? How's that? When we have coupons for all the components. The case was not guaranteed, but the girl mentioned that they had tried to straighten the socket legs, an interesting case. When I mentioned that we had a paper that confirmed that everything was fine with the socket before sending it to their service, the motherboard was just hanging on the logo, and the RAM was not working, the girl also accused us that we had turned to 3rd parties for assembly. It's terribly simple. You start asking questions, the girl Anna spams with one phrase, doesn't understand anything and doesn't want to, it's impossible to achieve anything. We tried to call and explain the situation to the Newton store - it's useless, they give us the phone number of the same service where the same incompetent girl Anna answers the calls, then another operator pretended to be interested in the store and sent an SMS to fill out the form and attach a photo, after which the application will be reviewed again and they will call us back. We were fed breakfast, but in the end, the same girl from the Technoprov service calls back))) It's even funny, in general, they washed their hands of it, they specifically threw it. We will order the components from another store, wait until the Technician sends the components back , there is no desire to talk and deal with such unscrupulous incompetent employees, but we will write a written complaint against the store and the Technician's service at the legal address and in March we will still, let them work because there is a video and there is paper from the service of our city, confirming that there was no such problem before sending them to the service, I do not advise anyone to deal with them, save money and nerves)) upd a photo of the socket before it was sent to Minsk to the scam service and which one was returned to us I attach
See original · Русский
6
May 7
There are no questions about the service. They arise at the NewTon store itself, which does not allow checking the product before purchase, and then it turns out, miraculously, that the product has a non-warranty defect. After contacting the service, they said that it was not a warranty case, I agree with that. It feels like the store is specifically selling defective products. If you contact the store directly that you are not satisfied with such an item and that you would like to return it, since even 14 days have not passed yet, you will be fed breakfast and told that your question is being processed and you will be contacted. But no one contacted me for two weeks. Today, to put it mildly, they sent me, they said that contact the service. I do not recommend this store to anyone. Save your nerves and money. Yes, I lost 1300 rubles, but thanks for the valuable experience of working with unscrupulous sellers, it is better to choose proven algo, amd.
See original · Русский
1
March 11
This company is an online store service center. newton.by . If you have any questions about the warranty, then this Technoprav LLC service center is simply the height of incompetence, lack of professionalism, stupidity and outright disregard. I gave my mobile phone there under warranty. The conclusion is a microcrack, not a warranty case. The request to demonstrate the damage to the screen was refused without explanation. It looked as strange as possible to me, so I decided to contact the official Samsung service center at my own expense for an independent opinion. Subsequently, I applied there again for a different form of opinion. The result in both cases is identical in Samsung – no damage, factory defect. In addition, according to the phone's IMEI, Samsung indicated in the conclusion that the device was shipped for sale in another country, so there is no question of repair under the manufacturer's warranty at all. Even after that, the service center still did not recognize anything, of the suggestions there was only a re-examination from them. The lady who introduced herself as the supervisor is generally unable to resolve any situation, she never has a specific answer to any question, just monosyllabic phrases that make no sense. I contacted the seller (newton.by) and 2 months of calls/callbacks have begun, when one directs to the second, and the second to the first. I received calls and suggestions on how to resolve the situation only after a written complaint was sent to the seller. From this experience, I can conclude that the Technoprav LLC service center issues deliberately false conclusions, and if you encounter a similar situation, you should not waste time talking, immediately translate your communication into a legal and written form. To understand the level of competence of the representatives of the service center, I attach a photo - so they showed me a microcrack on the phone, sending this photo to the messenger at the time when I was with them with the same phone.
See original · Русский
5
March 16
You can't think of a worse service center! In April of last year, I bought it at the newton store.by dyson vacuum cleaner. A month ago, there was a problem that the vacuum cleaner was making a clogging error. Since I checked that I didn't have any blockage there, I decided to contact the service center asking if they could help me. On the phone, the girl said that this was not a warranty case, but they could clean the vacuum cleaner for me for payment.
Upon arrival at this wonderful institution, a young man named Kurim said that within two days I would be cleaned for payment.
2 days pass, no reply, no greetings. I'm dialing myself, the answer is: expect to be contacted. A week passes, and the only text message is that the vacuum cleaner is in operation. I'll call you in a week. Operator Anastasia, when asked when the vacuum cleaner will be ready, replies: wait, they will contact you. They don't give any specific information. They just send it. And of course, no one was working on my vacuum cleaner, they just had it. The second or third week passes. On the 4th call, they tell me again that they don't know anything. It was only after my reply that I would go to the police to file a theft report that my vacuum cleaner miraculously appeared and was already ready.
After a month of waiting, I was still able to pick up the vacuum cleaner, but with a caveat. Not only was the serial number written off incorrectly from the vacuum cleaner, but the Smoke Employee proudly stated that they had given me a gift and replaced the filter for me, and I no longer needed to pay anything, because somehow the case had already become warranty (but the receipt says that the service costs 140 rubles, apparently the store had to pay for this renovation). And after they show me the filter, I realize that they put a cheap Chinese filter in my vacuum cleaner for 15 rubles! I say, thank you, of course, but I need my original filter.
They began to convince me that the filter was original (there was no dyson label with a number on the filter, no qr code) and that my filter, which they took out, was expendable, that it was dirty and generally in an incomprehensible condition and most likely it was thrown away.
Then I was completely perplexed. And this nonsense is being rubbed into me by the entire department.
I said that I was not interested in this, and that everything they took out of my dust cleaner should be returned to me! And then they answer me again, we will call you in a couple of days and if he is found and everything is in order with logistics, then he will be returned to me. Remembering with what blood and sweat I knocked my vacuum cleaner back, I had to take a receipt from them that they would oblige me to return it.
After a couple of days, no one really dials. I'll call you in a week and again we don't know anything, they'll contact you. We need to clarify! Knowing that they won't call me back, I tell the girl to find out where my filter is right now. And the answer comes, "YOU CAN'T TELL ME WHAT TO DO NOW." And when I said that I was going to the police station with a receipt, I was told to "GO!"
After that, I was about to get dressed and go to the police station. But lo and behold, immediately after this scandal, they sent me an SMS that the filter had been found and could be taken away. What I want to say with all this is, do not contact this office under any circumstances. Not only is there a risk that you may not get your device, but they also take out original spare parts and replace them with incomprehensible nonsense! In the newton store.They apologized for saying that this is their only service center. When asked how I can get an extension of my warranty in the store, they also answered, expect to be contacted. And of course no one got in touch. After this incident, associated with the store and their service center, I am extremely reluctant to purchase anything there.
See original · Русский
2
January 22
I sent the TV for diagnosis, they said it would take no more than 14 days, when I called to find out the status, I realized from their questions that they hadn't even started (after 7 days) and only after checking in did I receive an SMS that your product was in operation. I called on the 13th day, they said twice that we would call back and did not call back, that's the attitude towards customers, you need to demand information from them. When they took the TV away, they didn't provide any document in return, although when you call the center for your equipment, they ask for the order number (or something like that). I highly recommend not contacting
See original · Русский
4
January 21
1. their answer is we don't know anything, or we have to wait like this every day.
Wait for the call, they can't say anything else.
2. do not sign them when you send the documents because they indicate in them that there are 30 remons instead of 14.
3. Hell is simple, really devils
Also look at where their hands actually grow from.
And after almost two months of repairing the compressor, they broke it somewhere.
They don 't want to return the money , and they were also able to issue two certificates with the same number and date to replace the cause of the breakdown with a non -warranty one.
The service can be rated as very poor
See original · Русский
3
January 8
The work of the service center leaves much to be desired, she asked how long it would take for the examination, they replied 3 days later, as a result, an SMS arrived more than 2 weeks later, the product was in good condition- take it away, then they had New Year's holidays, it was impossible to get in, which by the way, no notification came, in general, the problem was not solved, the service was dark, the only thing I got was a battered nervous system and minus the money, it is not possible to use the product, the defect is not confirmed
See original · Русский
5
February 17
The worst service I've ever seen. If the product is broken during the warranty period, but a scratch is found on it, then you will be told that the warranty is denied. Moreover, they will not even look at what is wrong with the device itself and will drive to the service, from the service, and then they will say on the support line that "This could not happen. You couldn't have been told that. Bring it again.". And it will happen again next time.
See original · Русский
3
February 24
It's easier to return the product than to wait for them to solve the problem.
We waited 2 months for the master to come home, he came, he didn't help at all.
They were taken away for repair: we call a week later - "in progress", 2 weeks have passed - the part will arrive "in a couple of days".
A million questions and zero answers…
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2
March 9
I arrived, brought a Makita warranty screwdriver, I say do the warranty service, before that I called that I needed to do this kind of work, to which I received an answer - bring it. When I arrived, not only did I barely find it, the operator can't really explain, but they came up with the idea that the work was paid!??? Horror.
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January 17
The service claimed that the examination would take 2 weeks. As a result: 4 weeks, and no one contacted me (only after the call it turned out that everything was ready)
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1
April 14
I gave away the RAM, it did not work at the stated frequency, after 10 days the warranty case was confirmed, the only thing is to call yourself, they do not call back
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March 3
The most terrible place I had to visit was for more than a month when we considered a children's watch under warranty. Terrible attitude towards customers.
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1
May 5
It's easier to throw them away than to contact them, they will lie to you, feed you with promises and do nothing FANTASTIC SERVICE.
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March 2
I left the smartwatch under warranty, because it stopped working properly, after checking it, a conclusion was issued: they are working properly, although the same problems remain ...
On the phone, the girl replies that the working day is up to 18 hours, in reality up to 19 hours.
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April 28
It's a strange organization, they don't answer my phone, it's impossible to find it, the small sign weighs and that's it
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March 5
They just don't work, they take the goods and disappear.
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1
March 7
They've been doing it for a very long time!
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March 18
It's terribly simple.
See original · Русский