Техноправ
Directions
Park Chaliuskincaw
1.8 km
Jakuba Kolasa
214 m
21 review
April 22
I contacted this service for a warranty case: a monitor with a defective matrix arrived. Called. Specialist Anna kindly advised me and answered all my questions. I arrived at the specified address. I was met by a specialist, Kirill. I explained the situation in detail, to which Kirill promptly accepted the goods, provided a receipt for delivery and set the time for verification. Two weeks later, they wrote back to me and said that "the defect has been confirmed, and the manager will contact you today or tomorrow to order a new monitor." A day later, a call center specialist called and a new monitor was issued. During the entire period of solving my problem, there were no known comments or complaints - everything was strictly on the case and on time. Definitely five stars.
This individual experience made it clear that stereotypical prejudices and someone else's not entirely successful service experience in this service center are not a reason to stigmatize and put an end to it. It's a pretty good place: subjectively, I liked everything from the first call to the good news about the new monitor.
I recommend it!
See original · Русский
1
March 15
In general, according to the reviews from your company, everything becomes clear about the quality of the services provided and the incompetence of the employees of Technoprav LLC. This is my first negative review in my life. We purchased computer accessories at the Newton store.by, when we were assembling a computer in the service center of our city, they told us that the RAM was not working, and the motherboard was hanging on the logo, the socket was in trouble, and they gave us paper. We contacted the store with this problem and were told to send it to the Technoprav LLC service center in Minsk for diagnosis, and then the circus began. The store was no longer responsible for anything at this stage. Before shipping, we took a close-up video of the components, just in case, because there was no mechanical damage. When the components were in Minsk, no one called us back, they called themselves to clarify when the diagnostic result would be. The girl Anna said that within two weeks. Two weeks have passed, no one has called us, we call ourselves, to which the girl says that the socket is mechanically damaged, the legs are bent, there is no warranty, the RAM is working. We said that everything was fine with the socket before it was sent to you, and the RAM was not working. She replied that if one part is damaged, then the other one is automatically not covered by the warranty. What? How's that? When we have coupons for all the components. The case was not guaranteed, but the girl mentioned that they had tried to straighten the socket legs, an interesting case. When I mentioned that we had a paper that confirmed that everything was fine with the socket before sending it to their service, the motherboard was just hanging on the logo, and the RAM was not working, the girl also accused us that we had turned to 3rd parties for assembly. It's terribly simple. You start asking questions, the girl Anna spams with one phrase, doesn't understand anything and doesn't want to, it's impossible to achieve anything. We tried to call and explain the situation to the Newton store - it's useless, they give us the phone number of the same service where the same incompetent girl Anna answers the calls, then another operator pretended to be interested in the store and sent an SMS to fill out the form and attach a photo, after which the application will be reviewed again and they will call us back. We were fed breakfast, but in the end, the same girl from the Technoprov service calls back))) It's even funny, in general, they washed their hands of it, they specifically threw it. We will order the components from another store, wait until the Technician sends the components back , there is no desire to talk and deal with such unscrupulous incompetent employees, but we will write a written complaint against the store and the Technician's service at the legal address and in March we will still, let them work because there is a video and there is paper from the service of our city, confirming that there was no such problem before sending them to the service, I do not advise anyone to deal with them, save money and nerves)) upd a photo of the socket before it was sent to Minsk to the scam service and which one was returned to us I attach
See original · Русский
7
May 7
There are no questions about the service. They arise at the NewTon store itself, which does not allow checking the product before purchase, and then it turns out, miraculously, that the product has a non-warranty defect. After contacting the service, they said that it was not a warranty case, I agree with that. It feels like the store is specifically selling defective products. If you contact the store directly that you are not satisfied with such an item and that you would like to return it, since even 14 days have not passed yet, you will be fed breakfast and told that your question is being processed and you will be contacted. But no one contacted me for two weeks. Today, to put it mildly, they sent me, they said that contact the service. I do not recommend this store to anyone. Save your nerves and money. Yes, I lost 1300 rubles, but thanks for the valuable experience of working with unscrupulous sellers, it is better to choose proven algo, amd.
See original · Русский
1