Техноправ
Address
Contacts
+375 44 710-60-65
Show phone
Business hours
Open until 19:00
Directions
Park Chaliuskincaw
1.8 km
Jakuba Kolasa
214 m
16 reviews
March 15
In general, according to the reviews from your company, everything becomes clear about the quality of the services provided and the incompetence of the employees of Technoprav LLC. This is my first negative review in my life. We purchased computer accessories at the Newton store.by, when we were assembling a computer in the service center of our city, they told us that the RAM was not working, and the motherboard was hanging on the logo, the socket was in trouble, and they gave us paper. We contacted the store with this problem and were told to send it to the Technoprav LLC service center in Minsk for diagnosis, and then the circus began. The store was no longer responsible for anything at this stage. Before shipping, we took a close-up video of the components, just in case, because there was no mechanical damage. When the components were in Minsk, no one called us back, they called themselves to clarify when the diagnostic result would be. The girl Anna said that within two weeks. Two weeks have passed, no one has called us, we call ourselves, to which the girl says that the socket is mechanically damaged, the legs are bent, there is no warranty, the RAM is working. We said that everything was fine with the socket before it was sent to you, and the RAM was not working. She replied that if one part is damaged, then the other one is automatically not covered by the warranty. What? How's that? When we have coupons for all the components. The case was not guaranteed, but the girl mentioned that they had tried to straighten the socket legs, an interesting case. When I mentioned that we had a paper that confirmed that everything was fine with the socket before sending it to their service, the motherboard was just hanging on the logo, and the RAM was not working, the girl also accused us that we had turned to 3rd parties for assembly. It's terribly simple. You start asking questions, the girl Anna spams with one phrase, doesn't understand anything and doesn't want to, it's impossible to achieve anything. We tried to call and explain the situation to the Newton store - it's useless, they give us the phone number of the same service where the same incompetent girl Anna answers the calls, then another operator pretended to be interested in the store and sent an SMS to fill out the form and attach a photo, after which the application will be reviewed again and they will call us back. We were fed breakfast, but in the end, the same girl from the Technoprov service calls back))) It's even funny, in general, they washed their hands of it, they specifically threw it. We will order the components from another store, wait until the Technician sends the components back , there is no desire to talk and deal with such unscrupulous incompetent employees, but we will write a written complaint against the store and the Technician's service at the legal address and in March we will still, let them work because there is a video and there is paper from the service of our city, confirming that there was no such problem before sending them to the service, I do not advise anyone to deal with them, save money and nerves)) upd a photo of the socket before it was sent to Minsk to the scam service and which one was returned to us I attach
See original · Русский
4
March 11
This company is an online store service center. newton.by . If you have any questions about the warranty, then this Technoprav LLC service center is simply the height of incompetence, lack of professionalism, stupidity and outright disregard. I gave my mobile phone there under warranty. The conclusion is a microcrack, not a warranty case. The request to demonstrate the damage to the screen was refused without explanation. It looked as strange as possible to me, so I decided to contact the official Samsung service center at my own expense for an independent opinion. Subsequently, I applied there again for a different form of opinion. The result in both cases is identical in Samsung – no damage, factory defect. In addition, according to the phone's IMEI, Samsung indicated in the conclusion that the device was shipped for sale in another country, so there is no question of repair under the manufacturer's warranty at all. Even after that, the service center still did not recognize anything, of the suggestions there was only a re-examination from them. The lady who introduced herself as the supervisor is generally unable to resolve any situation, she never has a specific answer to any question, just monosyllabic phrases that make no sense. I contacted the seller (newton.by) and 2 months of calls/callbacks have begun, when one directs to the second, and the second to the first. I received calls and suggestions on how to resolve the situation only after a written complaint was sent to the seller. From this experience, I can conclude that the Technoprav LLC service center issues deliberately false conclusions, and if you encounter a similar situation, you should not waste time talking, immediately translate your communication into a legal and written form. To understand the level of competence of the representatives of the service center, I attach a photo - so they showed me a microcrack on the phone, sending this photo to the messenger at the time when I was with them with the same phone.
See original · Русский
4
March 16
You can't think of a worse service center! In April of last year, I bought it at the newton store.by dyson vacuum cleaner. A month ago, there was a problem that the vacuum cleaner was making a clogging error. Since I checked that I didn't have any blockage there, I decided to contact the service center asking if they could help me. On the phone, the girl said that this was not a warranty case, but they could clean the vacuum cleaner for me for payment.
Upon arrival at this wonderful institution, a young man named Kurim said that within two days I would be cleaned for payment.
2 days pass, no reply, no greetings. I'm dialing myself, the answer is: expect to be contacted. A week passes, and the only text message is that the vacuum cleaner is in operation. I'll call you in a week. Operator Anastasia, when asked when the vacuum cleaner will be ready, replies: wait, they will contact you. They don't give any specific information. They just send it. And of course, no one was working on my vacuum cleaner, they just had it. The second or third week passes. On the 4th call, they tell me again that they don't know anything. It was only after my reply that I would go to the police to file a theft report that my vacuum cleaner miraculously appeared and was already ready.
After a month of waiting, I was still able to pick up the vacuum cleaner, but with a caveat. Not only was the serial number written off incorrectly from the vacuum cleaner, but the Smoke Employee proudly stated that they had given me a gift and replaced the filter for me, and I no longer needed to pay anything, because somehow the case had already become warranty (but the receipt says that the service costs 140 rubles, apparently the store had to pay for this renovation). And after they show me the filter, I realize that they put a cheap Chinese filter in my vacuum cleaner for 15 rubles! I say, thank you, of course, but I need my original filter.
They began to convince me that the filter was original (there was no dyson label with a number on the filter, no qr code) and that my filter, which they took out, was expendable, that it was dirty and generally in an incomprehensible condition and most likely it was thrown away.
Then I was completely perplexed. And this nonsense is being rubbed into me by the entire department.
I said that I was not interested in this, and that everything they took out of my dust cleaner should be returned to me! And then they answer me again, we will call you in a couple of days and if he is found and everything is in order with logistics, then he will be returned to me. Remembering with what blood and sweat I knocked my vacuum cleaner back, I had to take a receipt from them that they would oblige me to return it.
After a couple of days, no one really dials. I'll call you in a week and again we don't know anything, they'll contact you. We need to clarify! Knowing that they won't call me back, I tell the girl to find out where my filter is right now. And the answer comes, "YOU CAN'T TELL ME WHAT TO DO NOW." And when I said that I was going to the police station with a receipt, I was told to "GO!"
After that, I was about to get dressed and go to the police station. But lo and behold, immediately after this scandal, they sent me an SMS that the filter had been found and could be taken away. What I want to say with all this is, do not contact this office under any circumstances. Not only is there a risk that you may not get your device, but they also take out original spare parts and replace them with incomprehensible nonsense! In the newton store.They apologized for saying that this is their only service center. When asked how I can get an extension of my warranty in the store, they also answered, expect to be contacted. And of course no one got in touch. After this incident, associated with the store and their service center, I am extremely reluctant to purchase anything there.
See original · Русский
2