Many thanks to the Ted team. Not only did they help in communicating with the supplier, they also reimbursed part of the cargo that was damaged during customs inspection.
I especially thank my manager Saryuna - she was able to bear all my indignation and was constantly in touch.
What could be improved -
The rates for transportation should be lower (in the current economy it will probably be difficult)
Faster answers from the manager (it is very difficult to get through, I constantly get on the second line)
We have been working with the company for a long time, the rates are acceptable, they rarely fail in terms of deadlines, special thanks to the managers who are always in touch and quickly help solve any issues, I recommend it to everyone!!!
We work on an ongoing basis with Ted Trans, there are no complaints. The staff is always in touch, ready to help with solving problems. The services are provided with high quality, I recommend it!