English communication could be better, but a year has passed and it’s still tough to get your point along. Finding a Russian-speaking employee could be a life saver, while fluency in English isn’t as frequent.
They served quickly, and a woman who spoke Russian got caught. Everything was explained, even stupid questions were answered. They were very polite. I didn't have 50 GEL with me for the opening and I was told that I could bring it in when approved, i.e. in 5 days
There is a currency exchange service... but only for those who have an account with this bank! It's very strange. Moreover, they are located in the shopping center building. It's inconvenient! And it feels like you've come to ask for something obscene....