We were planning to buy a tour. We took an advance payment before confirmation by the hotel (As a result, the hotel we were interested in was not confirmed, and we refused the more expensive one. To pay tribute, agent Natalia is smart and well done, always in touch and the attitude towards the client is just super. The same cannot be said about the accounting department, which I just asked for a refund date. Rudeness and negativity poured into the tube like a cornucopia. The money has not been returned yet, 3 days have passed. You may have to contact the regulatory authorities((((
We purchased an air ticket for the Minsk-Antalya flight during the Time Voyage. It was explained to us that the ticket is non-refundable, but if our plans suddenly change, the agency said they would help with the implementation so that we would not lose money. 2 days before the planned departure, we informed Viber that we really had to cancel the trip, but the message was not read until 17.00. I called the office and was connected to Olga, the deputy director. I voiced a request to help with the sale of a ticket, as I was far from the field of tourism business and had no idea where to give this kind of information. Olga replied in an extremely unpleasant tone that they would not be able to help and I had no right to demand anything from them. I told Olga 3 times that I was not making any claims, but just asking for help with the sale of the ticket. There was absolutely no feedback. Olga did not show any complicity, attention, or desire to help. It is extremely unfortunate that I did not find elementary human participation in this agency!
P.S. the agency staff got in touch only on Monday, whereas the flight was supposed to take place on Sunday. Super-fast!
I responded to the advertisement via Instagram, asked questions about the tours.
A day later , the message is read, there is no response.
I clarified a few more points , after a while it was read again , there is no answer .
Why do they work?
I did not contact by phone , I will choose another travel agency .
An ordinary travel agency. The only drawback is that they don't really want to work with a tourist who just came to find out. That's why I don't buy from them.