They didn't want to insure without the old policy, which was lost. They mimicked the conversation. After I went to the car to look for a policy, I returned, the insurer was talking to someone on the phone and said into the phone loudly enough: "here comes this one again, now the brain will take out." When I asked, "What do you mean?" - "I'm not the one for you..."
When I turned on the camera and started filming, everything became polite.
In general, there was not a very pleasant aftertaste.....