Swissotel Sharm El Sheikh
162 reviews
December 19, 2024
A good hotel, excellent service and food, the beach is too small, if the second part of the hotel opens, which is under reconstruction, then there will be no place on the beach at all. Great slides. Everything is very decent.
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January 9
The children's room and aqua grimm are just great, the best entertainment for kids. It turned out very beautifully, and most importantly, all the children are happy.
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January 28
This is the first time in a hotel, very much for Egypt.
Not every Turkish five has such a level of service.
I really liked Saber, the guy who cleaned our room. I quickly helped with all requests, always clean, room number 2606.
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January 15
The New Year is just great. Great fireworks. Food. Imported drinks. Friendly Russian-speaking staff. Clean, comfortable. The dishes are not broken.
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January 21
This is a great hotel!We enjoyed everything, we had a rest from December 5, 2024 to December 13, 2024!The staff is polite, everything is clean, the food is varied!I plan to come back again
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October 29, 2024
Hello! I am very satisfied with the service, everything is for children and adults. I recommend the Swissotel to everyone. Bono's animation for kids is gorgeous. The whole family will be satisfied!
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February 23
Hello, everyone. I've never written reviews before, but I really wanted to!
The hotel positions itself as a premium hotel and it is run by Rixos, but at the same time there are no empty seats at the dinner table, dirty dishes, tables, no appliances, horror!!! Premium alcohol is one name, local liquor is in elite bottles, except for Malibu and Bale, and that is questionable. And you can't sign up for Ala maps, there are just crowds everywhere!! In 10 days we only managed to get into the grill, of course there was a circus, they throw you a fried mini cutlet every 2 minutes- the next day we went with a bloated company! The beach is not ready for so many people. In a word, Anapa is all facing each other on the canvases, with a speaker to the music, the aroma of sour beer. It's creepy. Everything always ends in bars. No matter how you go for the Baileys, "Madame quarrels, he's not here," the chips are disassembled in 5 minutes. In general, I do not recommend it!!! From the word at all !!!
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February 2
Hello everyone. We have been staying at the hotel since January 28, we were accommodated in the 25th building, on the 2nd floor. The room is 2 rooms. I would like to thank you for the impeccable cleaning in Ahmed's room. A young guy who knows and does his job 100%.
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October 29, 2024
If you come to the sea, then you are not going to this hotel. The sea is far from the hotel. Yes, you are taken to the sea by buggy, but you are kicked off the beach at 18.00. If you want to see the sunrise or sunset, or hear the sound of waves, then you are not in this hotel. If you want to spend time at the water park, then feel free to come to this hotel. There are a lot of people, the waiters do not have time to clean the tables. If you are not among the first to eat, then you have no chance to eat at a clean table. The hotel is renovated, but old. I really regretted that I chose this hotel. It's not about relaxing at sea, not about the sea breeze, not about walking along the shore - it's just impossible to do all this while living in a Swissotel. And yes, there is no reef here. Swimming is not interesting. The beach is tiny, the coastline is very narrow. It is stuffy and unpleasant for me to be in this hotel.
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January 23
We're having a rest at this hotel right now. In terms of nutrition, I expected the best, as they say, there is nothing out of the sea of products, as they wrote in previous reviews. There are no questions about the hotel's territory, everything is very beautiful. But he's not worth the money that we paid for 9 days of arrival, 230 rubles for two adults, he's very, very far from Rixos. The conclusion is that the price is too high. I wish I could go back, definitely not. Dear managers of this hotel, draw conclusions so that your guests are satisfied.
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October 31, 2024
The hotel is old. The year is 2014-2015. (for the declared year 2023, it does not pull in ANY WAY, do not deceive yourself and customers)
The renovation was done, but superficially.
If you don't know the details and don't look closely, it looks passable. This applies to everything: the territory, the rooms, and the general locations.
The furniture is old (both morally and designedly out of date), the seams on the tile are barely worn, the toilet is used and it was unpleasant ((, stands for cosmetics, napkins, cups, etc. are worn, worn.
The fan in the toilet is noisy and rattling, which is not surprising at his age (he was born in 2015).
The air conditioner in the room hums so desperately and loudly that at times it seemed that this was its main function. The electricity in the room was turned off regularly, at night and in the morning.
The cleaning is carried out superficially and of poor quality: they threw out the garbage, changed the bags in the trash cans, smoothed the unadjusted linen, folded the old towels evenly (only 2 pcs.! this does not happen at 5*!!!) - that's all the cleaning.
The food is great, but the quality is poor. A dark brown mess with overcooked meat and poorly distinguishable vegetables. The fish is fried to the state of coals. Everything is very greasy. It seems that there was nothing fresh!
Poor fruits ( dry oranges , green bananas, pink pomegranates, beaten pineapples and soft tasteless apples.... There are NO mangoes in season! Vegetables are watery overgrowths, more suitable for livestock feed. There are a lot of sweets, but almost all in one way - solid, dripping with honey, Turkish delight.
Once they fried shrimps, but the queue was so big that the last happy one probably had dinner in the morning....
There are not enough glass glasses. In a 5* hotel, drinks are poured into plastic!
The local wine is sour schmurdyak.
There is no beach!!!!! That tiny piece of semi-rocky bay cannot be called a beach. To be honest, this is a narrow, inconvenient entry into the sea.
Acrid, smelly smoke is sprayed every evening, probably someone is being poisoned.
But! Since we understood that we were going to Africa (to walk), and forcibly, and not to Europe, we accepted all of the above calmly and with understanding.
The African 5* is the European solid 3!
Besides, the territory is wonderful, there are a lot of pools. And that's all we needed.
We went to the restaurant for delicious seafood, and the charming Ibrahim brewed excellent coffee for us at Doughnutella.
Mahmoud from FanSun was very helpful and helpful.
Unfortunately, they were unable to outshine the main contingent of the hotel: uncultured compatriots and wild Kazakhs ( with ill-mannered children of different ages) who got to, quote: "to poke and poke".
Despite the above, we spent a wonderful warm week lying by the pool like seals, enjoying the rare sun for us.
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November 13, 2024
A wonderful hotel, with good service. The location is convenient. The beach is 5 minutes away by golf cart. The food and bar are at a good level. I will definitely return to this hotel.
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February 3
We have been at the hotel since January 24, 2025. We arrived at the hotel at 05:00 in the morning, asked to check in for an additional fee immediately (as it was with small children), they said there were no rooms. We stayed at the reception until 12:00, came back to the reception, the answer was: two rooms are cleaned and available in one building, either for $ 50 per room or wait an hour and we'll check in. As a result, we were settled in different zones (parents in the 18+ zone, me and the children where the water park is). When asked why they didn't give us a voucher (two rooms should be in the water park area), they said there were no rooms.
On the last day, the flight was delayed for almost a day, they came to the reception to extend the room for $ 90 dollars until the evening, again the answer is NO NUMBERS (all these answers were given by the same man that checked in and extended). We approached another person at the reception 2 minutes later and he extended the room without any questions.
The attitude towards the guests at the reception was very upset, the photo was taken with the permission of the receptionist
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February 5
We have been at the hotel since January 24, 2025. We arrived at the hotel at 05:00 in the morning, asked to check in for an additional fee immediately (as it was with small children), they said there were no rooms. We stayed at the reception until 12:00, came back to the reception, the answer was: two rooms are cleaned and available in one building, either for $ 50 per room or wait an hour and we'll check in. As a result, we were settled in different zones (parents in the 18+ zone, me and the children where the water park is). When asked why they didn't give us a voucher (two rooms should be in the water park area), they said there were no rooms.
On the last day, the flight was delayed for almost a day, they came to the reception to extend the room for $ 90 dollars until the evening, again the answer is NO NUMBERS (all these answers were given by the same man that checked in and extended). We approached another person at the reception 2 minutes later and he extended the room without any questions. The attitude at the reception is disgusting
The photos were taken with the permission of the reception administrator
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January 14
I liked the hotel very much, the animation is fire. Bon's best animator is funny and charismatic!!!We will definitely return to this hotel more than once.👍
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December 16, 2024
I really liked the animations, it was interesting, and there were also a lot of interesting games! Bona, Amani, Ram, Phil, thank you so much, it was a lot of fun!
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February 17
We bought a tour for 4, 2 nights+2 days.9 and 10 years old, we go into the room there are three narrow single beds of different heights. How's that? After much persuasion, they agreed to bring another bed, it barely fit. It turned out to be a "one solid bed" room, you go in and immediately you can go to bed. The rooms are old, the bathroom has ice tiles on the floor, broken in places, everything is covered in rust, other people's hair is everywhere. This is our first time in Egypt (we love Asia more) and I did not understand the phrase "there is a lot of food, but everything is not delicious", now I understand :) On the third day, I couldn't stand to look at this mess of food anymore. Breakfast, there are three coffee machines in a row, and each one has run out of either coffee or milk. Guys, you're 5* 🙄 all the glasses are dirty, lip prints and food. Of course, it's hard to call the beach a beach, it's just a narrow path to the sea. If you manage to find a place, you'll be lying ankle-deep in someone else's ass and listening to the screams of your compatriots who are already tipsy in the morning. The water park is one of the reasons why I chose this hotel, but it's icy, which makes it sad and dreary. Sometimes a few kids come by, but not for long. Basically, everyone hangs out in a heated one (!) pool, a paddling pool. Of course, we went to the Rixos Seagate water park, where it was big and warm, and we stayed for dinner - the food was fantastic, everything was delicious. A huge beach with soft sun beds, fenced off from each other, it's nice to just lie in silence and look at the sea.
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February 26
I'll say this, the guest house is not for everyone, there is a lot of unnecessary pathos, far from the sea... The food and service are excellent... Beautiful garden, affordable prices. One level higher than other hotels
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February 16
Shadi was always a responsive and positive person who cleaned our room, he always explained everything perfectly, the room itself was great, in general, my family liked everything
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November 13, 2024
The kids club is super!The children are very happy!
Programs , shows, entertainment !Thanks to the Whole animation team!
We will definitely come back!
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November 4, 2024
The hotel is super, the service is top-notch. The animators are very active, there are a lot of Bona and Ram events, well done and handsome!!!!!
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January 13
A gorgeous hotel. Very good staff. They always come up, offer drinks, and cook very well. We will definitely come again.
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February 5
Excellent hotel, rixos chain. The service is certainly not like in seagat. But it's quite decent. My advice to those who are going there is not to miss the opportunity, go to the seaghat for dinners and a show program.
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December 21, 2024
We visited the rooftop restaurant, everything is very tasty, excellent service.I really liked the sushi.
Thank you for the excellent service
M.Talaat
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January 18
I didn't like the room service. 4 were given 2 bathroom sets. The minibar was not always filled with a full set. We went with a one-year-old child, they brought a broken bed for him, tried to assemble it and threw it away, the issue was resolved only after repeated calls to the reception. They took 4 towels and returned 2. In general, the territory is interesting. The kitchen is monotonous, but there is a lot of food, everyone will find their own.
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March 4
Good evening! Islam Service is a golden man, fulfills every whim. Talat - the manager is the best, Mahmut / bar is attentive and responsive!🎉
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February 10
Great hotel ) the animation is fun, you can see that they are trying, kind and smiling. The food is delicious))Amani is very pleasant and positive
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July 29, 2024
We had a rest from 30.06 to 11.07.24. In general, we were satisfied with everything. You don't need to give money for early check-in, it didn't help in any way, (the money was taken away)) building number 29 is the middle of the hotel, it's not noisy, but everything is nearby and the water park and the relaxation pool and the reception. The room is good, the cleaning is bad. The territory is very large, well maintained, beautiful. Golf carts are constantly in charge of the territory, you can drive without any problems, not walk. They also carry it to the sea, it's great not to go in the heat. The beach is beautiful, comfortable sun beds and umbrellas, music, food, drinks, a shop(masks, covers, etc.) there are games, yoga, a separate area with sun beds and a beautiful view, but the sea is small, the entrance is only in one place and it is cramped and shallow. You can go to the neighbors there is a wonderful entrance and width. Of course, something needs to be done with the beach, there will be more people, everything will not fit. There are reefs and fish, there is beauty!!! The food is very, very good. There was one big minus in the restaurant, there were a lot of dirty tables, there were no waiters, you had to run to ask to clean the table, bring appliances, water, in general, it was very annoying the lack of service. Towards the end of the vacation, this problem seemed to be solved, they met us and led us to a table, it was better that way, but dirty tables honored the picture. The food is varied and for every taste for 5+. Evening with programs and service , drinks are brought, service is quite good. In general, everyone was friendly, courteous, and tried their best. The pool hosts daytime entertainment for both children and adults, very fun, atmospheric, foam, Rostov dolls, animators and pink flamingos in the pool. Ice cream, cocktails, fresh drinks, etc. in any quantity. There are lifeguards at all pools, clean water, clean towels, in general everything is decent. Conveniently located at a distance from the airport. They were the first to be dropped off, and then they were taken away. Yana is at the reception, thanks for everything! Decides on the call, everything and quickly! There is a place to walk behind the hotel, it is quite nice and quiet! A la restaurant, Asian, just a beautiful view and atmospheric (the food is not very good at all) Italian, I really liked everything. Overall, we are happy, considering that this is Egypt, everything was better than expected.
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January 18
I liked the hotel, the animation is good, the food is great, every evening is different. show
Thanks a lot to animators Bona and Ram.
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January 2
A great hotel, a gorgeous secluded beach, which is higher. We bought up, breathed in the sun, and rested 100 percent in November!)
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January 26
I visited a hotel called swissotel and I really liked it. I went there with the PlayStation 5 and I really liked it. There were a lot of different games on the ps and they were very interesting.
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March 4
The nicest hotel. The staff is excellent. The best are Talent manager , Islam service, Mahmoud bartender. Very tasty
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October 21, 2024
Very beautiful territory, the children's club was very pleased, working almost around the clock, thanks to the girls for their attention to the children, we barely pulled our own out of the kidsclub))
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December 12, 2024
It's a great hotel, everything is great. For children, a chic children's room, a mini disco and all the animators👍🏾👍🏾👍🏾🥰🥰🥰 Suggest😊😊😊
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November 1, 2024
I am delighted with the preparation of the children's club for Halloween. Everything is at the highest level
The girls tried very hard. The children liked it very much!
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November 28, 2024
Wonderful animation, a performance every evening, we played volleyball, water polo. The best of Ram, Bona, Amania, J Mohamed
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February 21
The hotel is gorgeous, we really liked it
Bona is the top and best animator, thank you all, I will definitely be back.
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October 18, 2024
The hotel has serious problems that the management needs to solve.
I have been to Swissotel Sharm twice - in April and July 2024. In April, everything was generally good - there were very, very few guests at the hotel and everything was at a pretty good level (I only remember that the safe did not work, but it was replaced very quickly).
But in July, there were already a lot of questions about the hotel, the impression was spoiled.
During the 10 days of stay at the hotel, there were three problems with the room: first, water dripped from the ceiling (fixed after treatment), then the toilet flowed (fixed after treatment), then the room was flooded from the drain under the sink while taking a shower (fixed after treatment). To be honest, I really didn't want to do all this during my vacation, especially three times. The floods were serious, flooded thoroughly. Building number 15.
In the main restaurant, which is behind the wall from the reception, during lunch, children in swimming trunks and life jackets (local hotel guests) were seen calmly sitting down at the table, sitting and eating. The staff at the entrance did not react in any way, and then the restaurant managers also did not react in any way.
In the main restaurant, local "schmurdyak" is constantly poured into bottles from Ballantines, etc., this can be seen by the smell, taste and color. And this is a constant practice there, unfortunately. At the same time, you can find original drinks in other bars of the hotel.
During the day and evening, there were constantly no seats in the lobby bar - everything was occupied (mostly by local guests). At the same time, it is the only bar in the hotel, open morning and afternoon, where you can sit in an air-conditioned room. We need to open another bar with air conditioning, which will work during the day - there are simply not enough places for all guests. Also, many guests had problems finding a place in the restaurant during dinner.
During the evening show, there are constant queues in the lobby bar and in the bar on the veranda. The hotel can't handle a full load - that's obvious.
Also in July, there was a problem with free sun loungers by the main pool and with free seats at the evening show - I had to go and look for it. There were usually always free places on the beach.
Another unpleasant moment is that poached eggs and benedict for breakfast disappeared in July. Probably, it would be unrealistic to cook them for such a large number of guests.
During breakfast, glass juice glasses, tea and coffee mugs were constantly and regularly running out - guests had to drink from paper cups. Swissotel? And the restaurant looked like some kind of "canteen".
There are also workers who need to work more intently and diligently - especially those who cook omelets during breakfast. Sometimes only one egg station works and a queue is already forming, but if there is a second egg station, there is simply no one there. Even after contacting the staff in the kitchen, they were in no hurry to open it.
In April, a waiter was observed at the hotel, who asked to give him a wristwatch - this surprised him. He was gone in July.
I think that in a hotel where you want to spend time, there should not be so many annoying factors.
Summary - the hotel is definitely not worth the money that tour operators are now asking for it (in April and July I paid less than it costs now). And we still have to work on it and work on it. All the available advantages, which were noted in April and described in numerous reviews on various sites, are crossed out by the shortcomings discovered in July.
The queues for grilled shrimps were very surprising - it felt like the guests saw them for the first time in their lives and recruited the whole family at once, with a slide. Sometimes there were 15 people in the queue. This is not a hotel problem - just an observation. And it would be nice if there was some very inexpensive hotel. Also, local guests often prefer not to use tongs for food, and children like to play with their hands with a chocolate fountain - the staff does not react in any way, you can just prompt, explain :)
I would like to mention several hotel employees who do their job well and try their best: guest-relation Yana, bartender Amr (usually he works at the bar by the main pool), bartender Mahmoud (usually works in the lobby bar or in the bar on the veranda) and a middle-aged man who cooks dishes on coals on the veranda during dinner time (I don't know his name, unfortunately).
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February 11
We were in October, and we came back in February. Everything is great. The Lifegard on the beach team is doing a great job, especially Mohamed Bromax.
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August 16, 2024
There were 8 nights in early August 2024. The hotel is a typical Egyptian or Turkish 5-star hotel. Miracles are not worth waiting for, despite the promising name. The hotel is positioned as new, but no - it is a converted old one, so it is more correct to say "after renovation". Some points are being completed on the go (for example, they ordered phones in the rooms, now they don't work everywhere)
CONTINGENT: Russians, Kazakhs, Arabs in plus or minus equal proportions. Everyone is very polite, the audience is generally cultured. Nowadays, the hotel was completely full, but like in all good hotels, it did not feel like it.
THE BEACH: a bold minus is not to walk, it's not even the second line, but the third, it takes 7-8 minutes to go on the map. It should be noted that they never waited for him for a particularly long time, a maximum of 5 minutes, but the stress of being cut off is present. The hotel's beach is a small coral pool in the bay. There are places with surgeon fish that bite. (People who have a lot of moles (!!!!) - put a plaster over them, surgeons take them for food and bite them). After the first review and swim, the places with surgeons become clear - the fish always hang out at the same points, which should be avoided. Baby shark was seen once in the evening, the manager said that they were safe, the shores were constantly being checked by the maritime police. Ramps are far away and very rare, but they are found, someone even saw a turtle once. Masks are worth taking, and most importantly, coral slippers. There is no way without them.
If you want a coral experience, then you can use the svis bracelets to go to the neighboring rixos golf (warn security to wait for you there and call a car through indrive - 2 dollars instead of 10 through the reception). Rixos beach is about one pool path along the corals and a gorgeous view of the real sea, not the bay. Only for those who are fans of swimming with a mask. You need to go early in the morning, because after 10 a.m. there will be soup from tourists and there will be no crowd.
In rixos, you can eat, take towels, see the hotel and understand that your Swiss is no worse, if not better.
If you or your relatives are not swimmers, then next to Swiss there is a neighboring beach of the Gafi hotel (step over the rope) sandy like in Hurghada. No one is racing, our grandmother swam with a child there. But you need sneakers anyway
FOOD: without much variety, the same thing every day with slight variations. Everything is delicious, in abundance, normal, clean, high quality. From the pros to the real five: movenpik ice cream! And water in the glass.
ALCOHOL: here, too, is a confident five. Alcohol is high-quality, branded. On baylis beach with ice - no problem. Beer: Stella of Egypt and Heineken. All drinks are in cans and glass! No spills and no big bottles. That is, everything is safe.
A LA CARTE: make an appointment with a Russian girl at the reception from morning to day. You need to take a queue at about 7.40 so that you can be guaranteed to be in time for her arrival at 8. A la carte is a toy in itself - with frozen pizza in Italian and so on. But! It's a pretty good Indian restaurant and a great, just super barbecue on the beach. The last one was taken by a Turkish chef, so there is very tasty meat there. You choose on the counter and everything is fried right at your table. From the episodes: My mom and I don't eat meat and we were misinformed on the record that there would be fish. The chef and the manager came out to us, everyone really wanted to help and feed us (in a meat restaurant with fish), organized half of the salmon from the hotel for us, steamed a separate grill and fried. This is a level.
SERVICE: in the formative stage. The service is heterogeneous, the weakest link is the reception and concierge. If you really need to achieve something: call the chief administrator or the manager. The reception itself is helpless, everything needs to be asked several times. From examples: to get a dryer - four requests on the phone plus a polite scandal. They brought it. By the way, there is a problem with drying clothes. Most of the rooms (those on the second floor) do not have balconies, but there are railings, so you have to hang a bathing suit on them (grab clothespins). To break through the late checkout, I had to go myself twice, call twice (they promised to call back, but of course no one called back anywhere), again demand the main manager. Towels were not accepted on the beach five minutes before closing time, we had to take everything to the hotel and call the authorities again. There were no polite meetings, goodbyes, questions "did you like it" at the reception. The management staff is really qualified, solves all issues.
THE CLEANING is superficial, in general terms. There are few towels, one for the face and one for the body.
ADVANTAGES: swimming pools, a water park, a gym with a minimum of necessities. The pool is clean, multi-level, with a noticeable smell of disinfection. Live music almost always. Treatment of shrubs from parasites and flying insects. Excellent sound insulation! The internet is excellent throughout the area, including the beach. Overall, the hotel is beautiful and cozy.
CONS: distance from the sea. Service.
EXCURSIONS: we took a bathyscaphe. Diving into the "aquarium" of the red sea, for those who are not familiar with the underwater world, will be just a delight.
BOTTOM LINE: impressions are mixed, everything is generally OK, but there is no desire to come a second time.
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February 17
Everything is great!!!
The staff is good, the rooms are clean, the food is good, the sea is warm!
The vacation is wonderful)
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February 8
I liked the hotel, the kids' club is good, the children's gladiators are cool, funny, thanks to Rita, Nana, Nastya
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October 23, 2024
Thank you for a wonderful stay, we really enjoyed everything! Children's club special thanks! The child is happy
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January 7
I really liked the hotel, the animation is good, cool, I advise you to visit it, Rita, Bona, ram, Nana, Filo
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January 12
One of the best hotels in Sharma, there are shuttles to the beach every 15 minutes, there are many shops around, there is a mango market,
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February 20
We came to relax with my grandson of 7 years, I really liked the children's room, we were there 3 times a day. Thank you very much
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January 11
A very nice comfortable hotel with a huge territory. Spacious rooms, attentive staff
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February 25
Among the advantages: friendly staff, animation for children, territory
Of the cons: rooms and cleaning are so-so, the beach is also questionable)
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January 15
A dirty and old hotel, the service is generally a separate story, they are rude and say nasty things, they think that only they understand each other in Arabic! The beach is very far from the hotel and there is not enough room for everyone during lunch, the food is terrible!
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December 1, 2024
Nice hotel. Friendly service, quality food and alcohol. The beach is super.
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