Sushi House
Address
Business hours
24 hours
Directions
Park Chaliuskincaw
380 m
Dziciačaja čyhunka
42 m
Information verified by owner
154 reviews
October 31
, an excellent institution, firstly round the clock, for those who pick up. The staff is very pleasant, sociable, cheerful and smiling, they work quickly. The chefs are excellent, especially woki and sweet sushi are made there by sushi makers. The only thing is that couriers often stand around and swear, and in any case, at the table or just walked in, you hear their indignation, slowly or customers ... Etc. I would like them either not to stand there waiting or silently waiting. And so the wonderful atmosphere and music on the background is a complete buzz
See original · Русский
July 20
So, let's briefly go through the pros and cons of this particular point of the dryhouse. I decided to order rolls for the night, chose a set. When choosing a set, sticks, ginger, wasabi and soy sauce were initially added to the set. I thought then: "Wow, it's convenient, otherwise I might have forgotten to specify." The cost, accordingly, has also increased. Firstly, the courier was late. The question arises: why specify the deadline for the order if there is a factor of force majeure, where the courier may be delayed for various reasons? They got out of it: they offered a promo code for the next order in the form of a free dessert. Okay, we forgot. The courier delivers the order. Without opening the package, I suspect that there are no jars with soy sauces, because there are only the containers for rolls inside. I check with the courier if everything is in order with the order. The courier says yes, everything is inside. I reveal the order: there are no sets. There is already a strain: lateness + lack of chopsticks, ginger, soy sauce and wasabi. I call the call center with the question of how we will solve this situation, which I was initially offered to put out for free next time. And now what to eat?))))
As a result, pointing out that this is their mistake, and not mine, I get the answer that they will be brought within 1 hour and 10 minutes. Okay, we're waiting, the night has just begun. They call back after another 10 minutes and say that they will not bring the remaining items, because the video shows that the kits are put in the package. I asked them to send me a video in messenger, to which they tell me they can't do it. And why?))) Below)))
They offer to resolve the issue with the manager.
Of all this farce, only the manager (maybe due to experience or ingenuity) had the idea to ask to send a check so that we would be convinced. As a result: the bottom line was that the courier mixed up the orders.
The manager did the right thing and sent sets + additional sauces by the first courier to compensate for the time spent.
Now the climax: the food itself. Since the order was not the same, I tried it with friends: seth unistar, fiji maki and Kurosaki maki. Some of the rolls of the unistar set simply do not have the taste of fish: an ordinary piece of tasteless, several times defrosted / frozen fish. At the same time, the two positions in the set had an adequate, acceptable taste. Better than just edible. In the same Kurosaki maki, the taste of fish, despite the pronounced taste of toppings, was felt. Fiji macs are just a sweet treat, there's nothing to dig into.
In total, we put 3 for the food.
The work of the call center in this situation simply struck me with its inability and lack of understanding of the situation, unwillingness to enter into the situation and look at least somehow from the client's side.
3 points solely for observing conversational etiquette and a promo code.
For the work of the manager, taking into account all this, I put 5 points, but if it were possible to put more, then I would give 6.
In total we have: 3 food, 3 call center work, 5 for the work of the manager to resolve conflict situations. In total, we have 3.66, which is difficult, solely due to the work of the manager, rounded up to 4 stars.
See original · Русский
4
1
September 3
We ordered sushi on the spot at this point in the evening and ate on the spot. For 70 rubles, I am petite and a child of 7 years old has not had enough, it does not taste delicious. I ordered another roll to somehow get enough. In total, more than 85 rubles, this is taking into account that they took only soy, ginger and wasabi were not taken. I won't come to order anymore. Unjustified price/quality. Maybe only for lunch or a promotion, and it's worth thinking about
See original · Русский
1