Sushi House
215 reviews
August 4
I've been ordering rolls for a long time! It's delicious, but if a promo code is used when ordering, then there may be shoals. Delivery depends on the courier: most often everything is perfect, but sometimes they may be late, rude. If you are late, they leave discount codes for the next dessert orders, but I have never been able to use these codes yet, allegedly they have already been used (although this is not the case). If you ask through a call center or write in the comments to write off bonuses, they never write off. Only if pickup is available. Overall, it's not bad.
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2
November 3
It is here on the Logoi tract that sushi is always very tasty, both on delivery and on pickup. They are prepared and delivered quite quickly. The staff is pleasant.
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May 23
The quality has decreased slightly, it used to be higher. For some reason, the quality of sushi and rolls has decreased with the variety of cuisine.
Pleasant promotions, there are good sets.
It was written 4 years ago.
And now, in 2024, I really want to add it...
1. We are sushi lovers and have always chosen this place. Yes, over time there were not critical deterioration, but where they do not happen....
But this month makes me write this post and express my indignation at how you can lose your level and stop respecting your regular customers.
Firstly, the tendency to decrease in quality is increasing. At first it was not critical, but now you can even find polyethylene scraps in sushi.
Secondly, the checks are really *strange in terms of amounts*. In fairness, we note that payment issues were resolved according to the order on the Internet.
Thirdly, there were cancellations of orders or refusal to fulfill them (like they couldn't get through, although we specify a second number for communication). And now the situation becomes familiar when we try to place an order according to the promotions. For example, today on 05/23/2024, an order made for the "fifth lunch as a gift" promotion was canceled. At first, they didn't get through (this is with two specified phones), then the order was made at 15.45 (although the order is accepted until 16.00 for the promotion). And at the end, "Sorry, we won't be able to fulfill the order....". So, as soon as the promotion, we can't.... Well done!
4. The site has become disgusting to work with.
There is no way to specify the number of points to be deducted (even a ruble, even ten ..), You have to constantly indicate in the comments or call the operator.
It's a pity that these situations are starting to alienate long-term loyal customers.
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5
August 6
I don't understand such a huge number of negative reviews. I have been using delivery and this type of service for more than 2 years and there have never been any complaints, very often they arrive much earlier than the prescribed time, and if there is a delay, it is a couple of minutes in which I do not see a cat. Sushi is always fresh, in good condition, delicious, well packaged
Always pleasant couriers, polite, smiling
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1
November 16
The food is delicious, the quality of the food is always at its best, the waiting time is mostly 1 hour, the couriers are polite, the delivery is fast, I recommend trying this place!
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1
July 29
It's not the first time I've made an order, but the level of services provided and the quality made me write a review.
1. When ordering, with confirmation of delivery in 2 hours, I made a note that I needed to do it as soon as possible, because it was an order for the cottage and it was necessary to feed the children.
2. After only 3 hours, we received a notification about the transfer of the order to Yandex delivery. No one was going to call the client.
3. The courier with my order was sent to the wrong address.
4. The food tasted like it had been in the window for a week.
It seems that the order was missed, and on the phone they referred to the extremely high load in the kitchen. They tried to send something that was stale and messed up with the address.
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October 8
We were saddened, we ordered rolls 3 times, the previous two were normal, not counting the delay in delivery, the price-quality ratio is justified, this time it's just nonsense:
- the rolls were bland
- the taste is the same, you didn't even feel the difference
- cut terribly crookedly
Bonus:
When accepting an order, the girl seemed to be mocking her colleague. Working with people, I can say that it was not just a positive tone, but a mockery.
I can understand that shifts and workload may be different, but there was a very unpleasant aftertaste. Conclusion: it is better to pay more and order less, having enjoyed the food, than just to eat something incomprehensible to taste.
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1
August 30
Dear sir,
I am contacting you with a complaint about the quality of service and the inconsistency of the terms of the offer, which I encountered when placing an order for sushi through your website.
30.08.24 I made an order for sushi, having previously paid for it on the website and for delivery in the amount of 3 rubles, as suggested in your offer. According to the information provided, the order should have been delivered within 45 minutes.
However, after placing the order, the operator called me and informed me that the delivery was delayed, and my order would be delivered in 1 hour and 15 minutes. When I asked why I paid 3 rubles for the promise of delivery in 45 minutes, the operator explained that there are "so many orders", and the actual waiting time is 1 hour 30 minutes, and that since I have already paid 3 rubles, my order will be delivered exactly in 1 hour 15 minutes.
Thus, my expectations did not correspond to reality, and the terms of your offer were changed without my prior consent.
Further, according to the message received, the order was supposed to be delivered before 19:25, but this did not happen. At 19:32, the courier called me and informed me that the delivery was delayed and he would arrive in 15 minutes. The courier arrived only at 19:55, which also did not coincide with the previously promised time.
I would like to express my dissatisfaction with the unprofessional service and violation of the conditions specified in the offer. This situation causes me confusion and a negative impression of your company.
I kindly ask you to consider my complaint and take the necessary measures to eliminate the identified shortcomings in the company's work. In addition, I am counting on clarifications regarding the reason for the discrepancy between the stated conditions and the actual execution of the order.
Thank you in advance for your attention to my complaint and I hope for a prompt response.
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October 28
I cooked sushi on Saturday, immediately marked it so that no spicy sauces were added or replaced. Which was even heavily spelled out in the receipt. The delivery arrived in an hour, although it was written in half an hour. They open the set- all the rolls notably "jumped" on the box and were stained in chili sauce, which was splashed on one of the types of sushi. The rolls were steamed on sticks, even before they were lifted.As a result, today I have been lying around for the second day with wild nausea, stomach pains, and incessant vomiting. I had to call a doctor at home! These were my first and last sushi here!
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1
October 9
Disgusting service At 22:30 I placed an order for sushi for pickup , standing in front of the institution itself, the operator called, began to lie that I was 1 minute late and placed the order at 22: 31 ( I have a screenshot ) I did not apologize and canceled my order, alas, I no longer set foot here, and I advise the rest, you do not want a spoiled evening (and to an institution that is not customer-oriented, otherwise it cannot be) then you are here, there are all photos, as well as audio recordings of the conversation, I duplicate the appeal to MARCH and the consumer protection society, let them assess the legality of the action of this institution
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November 25
This is not the first time we have ordered sushi in this place. There is something to compare it with. Yes, indeed, it is not always at 10. But in general it is very tasty. I have not yet encountered any problems with maintenance.
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June 23
I can't say anything about the quality of the sushi, everything is not bad.But here is the delivery and, in principle, the service...I have no comments.
With my experience of visiting establishments and delivering food, sushi house lost out to everyone.The site is not exactly disgusting, but it is definitely bad.Delivery lasts up to 2 hours.No compensation, bonuses, discounts.Nothing.An order at the stage of registration may hang for up to 20 minutes, it may not be issued in principle.And the call center will not offer anything to fix the situation.Simply:Oh, yes, it's hanging in the design stage.Will we repeat the order?No? Goodbye.
If you want to test your patience, then yes, of course, you are here.
And by the way, the site offers to download the application to get a 50% discount.So that's it)It doesn't work!
And the button to track the courier - too
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July 18
How many times have you ordered sushi?... just super)))))Today (18.07) we made an order. Sushi..... incredibly delicious.... The courier (unfortunately I do not know his name) turned out to be a very decent and pleasant person!!!! Many thanks to the whole team for enjoying the meal!!!!!! 🥰🥰🥰
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August 30
Ordered rolls for the FIRST TIME! THE QUALITY IS TERRIBLE!!!! The RICE is in a disgusting state,: hard, there is also raw!!!! the rolls are not cut evenly, as if the last ones were divided!!!! Fish through the roll - not at all!!!! , the cheese is liquid! The algae is transparent. It's such a horror for the first time!!!! Excuse the order in the trash!!!!!! Such an institution is in the complaint book!!!!
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1
May 25
Two stars only because it's the first time I've been burned. I've taken sushi before, but not often - there were no problems. Today I ordered through cream, the description has already alerted me - 3 types of sushi are described, and 4 in the picture in the box. Okay, I mentally prepared myself for the fact that the picture differs from reality ... but not by the same amount! The fish is not that translucent, its area is smaller than a finger. Sushi with shrimp is also... in places, the shrimp connects with the fish. It feels like they just put the remaining pieces of fish on top of me. This also applies to the pancake, in places the pancake completely covers rice, and in places like fish))
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1
July 5
The first time I place an order with you, and immediately a joint. There are no questions about Tori Yaki, it is very tasty, but the rolls spoiled the whole impression. I almost broke a tooth, there was a stone in one of them and I would say that it was big!(((((
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1
October 26
We ordered sushi on 25.10, did not finish it, they are in the refrigerator. There is a lot of rice, and it feels like it is either undercooked or yesterday's. The taste of sushi is very similar to sushi from cooking in the store. We will not order any more. Advantages for the appearance and for what was prepared in time.
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1
December 4
Sushi has become completely different, dry and hard rice. I ordered a weekend set and waited 20 minutes. I always thought that fresh sushi was made, but it turned out not to be. Half had to be thrown away. It doesn't taste like fish, but some kind of canned food! It is a pity that the sushi house has deteriorated so much(
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November 24
I've been making orders at the sushi house for a long time, but after a break I decided to try again. Unfortunately, I was disappointed: the quality deteriorated. The rolls are falling apart, they don't look very fresh, and the taste is not the same. They used to be much better!
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December 14
I ordered sushi. They arrived quickly. Everything is very tasty. Freshness, quality, service - everything is on the level.
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June 4
Ruined dinner and money spent!
We ordered Pho Bo and Tom Kha from onigiri. All in the amount of 50 rubles. The courier arrived on time, as the point is a couple of meters from the house, there was no discount for takeaway. After receiving the food, we were disappointed with the quality of the prepared soups. The Fo Bo consisted purely of noodles, beef, broth and carelessly sliced large pieces of red onion. After contacting support, the courier brought sauces for Pho Bo when it was already eaten. Tom Kha is also empty without cherry and greens, the broth tastes too salty and sour.
The terrible attitude of the institution towards customers! Previously, they also had sushi once upon a time. There is no quality control, I beg everyone who values nerves and loves delicious food, never order anything here.
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1
October 13
I'll never order again, they ruined the evening. Disgusting rolls. Stale rice, spoiled salmon, bones!!! in rolls. In an attempt to refund the funds, you will be asked to prove that it was tasteless and return 70% of the set (apparently in order to sell it to someone else)
The bonus is rudeness from the manager 👍
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June 25
I ordered sushi with pick-up. I arrived about 30 minutes later, the sushi is not ready, although according to the regulations it takes 15 minutes. No one warned that they still have to wait, and they don't have time to cook. When I arrived, they didn't even apologize. I called the contact center, no one cares. They promised to call back about the current situation, but they did not call back, they did not explain.
The app loads graphics as if it's a video that I want to watch in high quality. I can view what I buy in 15-20 minutes, but I can't force download a specific section.
In general, I like sushi from this company, I order often, I spend a lot, but now the service leaves much to be desired, below one star. I hope someone from the company will read this comment and react.
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2
September 29
Just messed up is an understatement!!! They're disgusting! The rice is hard and dry, the shrimp is rubbery, there are some questions about salmon in general (a strange smell and bitterness)! Ew and ew again!!! Money in the trash in the truest sense of the word!
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1
October 21
There are no questions about delivery and service, but the quality of the food leaves much to be desired
It is impossible to eat tasteless Tom Yam and rolls, the order is for 72p and I was very disappointed, there was a promotional set for father's day
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1
December 24
The quality has dropped significantly. You will have to look for a new seller :(
UPD: it is unlikely that you will regain your trust. It makes no sense to order rolls covered with fish only 1/4 more from you. You can just eat rice at home!
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1
November 7
We ordered the King set on 07.11.24
Terribly dry rice, disgusting mussels, shrimps in a ton of breadcrumbs that the shrimps themselves are not visible.
They've gone bad, it used to be delicious.
I don't recommend this place at the moment!
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1
December 13
I ordered a Bonsai set on 11/18/24 via Yandex.Food. I was very disappointed in Sushi House compared to previous orders. The rice was either undercooked or already dried and stale. The taste of the rolls themselves was also very mediocre. Sushi House used to be much better
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September 12
Great sushi! Time passes, but the quality remains. Keep it up.
The wish is to correct the mobile application - it is impossible to choose the delivery address in the Piggy Bank.
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September 14
Ordered for the first time, based on reviews.. We ordered one set and got a completely different one. Sushi is falling apart! I got a film inside the roll, we won't buy it here anymore.
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1
October 5
I got a hair in the roll and all that this organization offered me was 25 bonuses to the account)) by the way, you can pay only 10% of the cost of the order with bonuses under their loyalty program
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1
April 7
We ordered a King set on 04/07/2024. They promised delivery within 45 minutes, the courier arrived in 1.10, the rolls are beautiful, but absolutely the same in taste, the rice is bland, something salty, and something has no taste at all. The cherry on the cake was the ordered ginger for 2.50, the box with which turned out to be completely empty. They called support, offered to bring ginger in 1 hour or get it for free at the next order ... such a solution to the issue is inappropriate and even if 2.50 is not a lot of money, but there was an unpleasant aftertaste. Terrible service!!!
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2
November 3
The set was delivered today. The quality of the rice... You can break your teeth. The rice is either dry or has not had time to thaw. Store quality. Although it used to be all good!
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1
December 18
I am very disappointed with the quality of the rolls, solid rice is undercooked, the filling is stale, I do not recommend this network, for this money you can buy 3kg of rolls in Santa, you will not feel the difference!!
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June 21
I did not know that when ordering sushi AT HOME, the client must also open the barrier in front of the house to the courier. The courier was late, there was no way to open the barrier. The courier complained that something had to be done about it, the order would no longer be lucky if it was necessary to go from the barrier to the entrance and he was not a foot courier. How are such employees allowed to work?
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1
November 1
In fact, the quality has decreased. They even stopped adding appliances. To eat Tom Yam, I had to run to the store for disposable spoons
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November 7
Everything is beautifully packaged but there is no taste , sliced rolls of different sizes. The rice is poorly cooked , in general , we worked out to the fullest .
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September 18
In sifudo yaki tyahan
There were no mussels
The quality of the product has deteriorated, the sea of products is small, there is a lot of rice and some strange cabbage has appeared
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June 23
sushi is delicious. BUT we ordered a kudasai set, in the restaurant itself one price is written on the menu, another amount was withdrawn from the card. When asked, they say that the menu is outdated. This begs the question - then why not replace the menu or add new prices, it is very unpleasant.
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1
April 10
The order delivery service leaves much to be desired.
We ordered sushi for pickup, came to pick it up - and the staff were so keen on some kind of problem in the monitor that they didn't even greet us and, without looking up from the case, gave us a package.
Thank you for not kicking me out and giving me a precious minute of time to give it out.
And the sushi itself, by the way, is quite tasty.
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1
June 19
I ordered a set on the Logoi tract on 06/19/24 at 17.00 when I came to pick up the seller was talking to his colleague and no attention, I turned several times and probably 3 times-he heard me. The King set is just terrible, don't take it. Although it wasn't bad before. In short, we were disappointed
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1
August 18
I have never seen a worse delivery at all. The girl is rude, she came to the wrong place and she was rude to me. You guys have a problem with service and delivery.
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1
August 19
Thank you, I liked everything, it was delicious, the order was delayed, the rain prevented
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1
September 15
I was upset, the most expensive Philadelphia sushi is almost 30 rubles of protium and the hardest avocado with a bitter taste.
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1
April 8
The best place on earth, the most delicious woks and rolls.The staff are generally charming people, they greet you with a smile and always wish you a good day!
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3
April 14
Many THANKS to Julia Selivonchik for her help in choosing a set and for the friendly attitude. I was satisfied🫶
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1
1
April 28
I installed the application, it says that there is a 50 percent discount on the first order. When ordering, the discount is valid only for some items, although nothing is specified in the application. The staff can't explain anything. In short, the divorce, the level of service is no.
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September 8
Everything is delicious!!!Delivery and service👍Thank you
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September 22, 2023
The service is disgusting.
I ordered sushi in the app. Everything seems to be OK, the order has been accepted. When I arrived to pick up, I was told that the order had been canceled, because they did not get through to me to confirm it (there really was no way to pick up the phone).
I left without sushi, and I wasted my time.
Yes, the offer does say that orders are accepted only through the website and by phone. So why the hell should the application indicate that the order has been accepted?
Sushi failed to try.
But I almost ruined my birthday (the order was made as part of the holiday).
I don't recommend it.
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5
June 15
The service is just great!
Everything is clear, fast, on time!
And most importantly, it's delicious!!!
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