We were in June, overall the hotel is good. The service is good, the cleaning is excellent, there are many pools, a wonderful children's room and playground, children's animators are on top, a super selection of alcohol and non-alcoholic beverages, freshly squeezed juices, excellent coffee. Among the disadvantages is a beach with dark sand and muddy sea, the lack of free sun beds, they are simply occupied with a towel from 7 am, and at 9 there are very few free ones. And I didn't really like the food, it seems that there is everything and a lot, but there was little fish, there was no seafood at all. Theme nights are not observed, there are a lot of side dishes, but there are few delicious main dishes. On the plus side, lots of fruits.
Recently returned from a vacation with the whole family.
The hotel is very huge, there are simply no words how huge the territory of the hotel itself is, there are a lot of different bushes, flowers and vegetation in general (even bananas, lemons and tangerines grow). Quick access to the sea with plenty of sun beds and its own marina, where there are also sun beds. You can only get to the sea from the hotel, so there will be people only from it. Your own bar, where you can ask for cold drinks like cola, fanta, fusti and even flash (energy drink).
The food is very varied, it changes 3 times a day; the menu can be viewed through a QR code (but there is no translation). There are a lot of fruits, a lot of meat, there is a "section" for vegans, as well as for children. There is ice cream, as far as I remember the flavors, so it's banana, strawberry, lemon, bubble gum, chocolate, black currant, vanilla and some more. Drinks can also be ordered, a huge selection of tea, you can ask to make coffee (latte, cappuccino, etc.). Breakfast: 7-12, lunch 12:30-14:30, dinner 18:30-21:30. The staff is good, the waiters are very kind, they understand "thank you, please."
The cleaning time depends on the location of the room. In addition, every day (except Sunday) the room is replenished with drinks (you can ask for certain ones) and chips together. The room has a refrigerator, hairdryer, air conditioning, tea leaves, coffee with powdered milk, slippers with bathrobes, as well as personal hygiene items (shaving machine, toothbrushes, a lot of shower gels).
The interior is beautiful, a large number of bars, alcohol is also available (I personally have not tried :3), the beach is clean. The slides are very cool, but you have to push off on one forever, otherwise you stop despite the fact that the water is still flowing.
There is also Japanese cuisine on the territory (a separate restaurant, free of charge) and a large number of shops where you can buy circles, flowers, etc. Wi-Fi is available, it does not always catch (in the dining room, sit closer to the entrance, but more often the tables on the right are already reserved, so it is better to take seats at the very beginning), but in the rooms are perfect (+ there is a TV with 80+ channels including Russian).
This year we visited this hotel for the first time. We have a large family - four children, and we finally found the perfect room for our accommodation - a three-storey triplex with 3 bedrooms. In addition to the bedrooms, there is a large living room, as many as 4 bathrooms and a balcony. In general, for large companies and large families, the room is simply indispensable, although I do not recommend taking it unnecessarily: running up stairs is very tiring. A staircase leads down from the balcony to the indoor pool complex - very unusual, the children were just happy. These pools are arranged in a ring around the entire interior space.
The entrance to the sea is 5 points : very flat (just Anapa) and completely without stones. The slippers are completely unnecessary. This rarely happens anywhere, even in hotels of a higher class, so I write about it separately.
The hotel itself is tired, the paint on the wooden panels is peeling, it would be useful to renovate. The food is like in the average Turkish "five", without frills. After "Gloria" and "Voyage", so-so, but everything is quite tasty and edible, seafood periodically flashed. There are local drinks, there are imported ones - you need to ask for a good one, and they pour it.
The kids' club is beautiful and unusual - there is a swimming pool inside. The staff of the children's club are very attentive and responsible, the children were happy.
Among the disadvantages: in general, the layout of the territory is not thought out, many objects are not located logically, it is difficult to find them the first time. Then, of course, you get used to it.
I would like to note separately the work of the reception and guest relations: honest and client-oriented professional employees work everywhere. The reception is always ready to answer all questions and help in any situation, but we are almost akin to guest relations, and even after departure. When leaving, the children forgot a lot of things in different secret drawers, we did not have time to check everything. Of the valuable things were the keys to the apartment, well, and all sorts of small things, power banks, chargers… In general, I wanted to return it all - mainly because of the keys. The staff of guest relations not only found everything and put it together, but also saved it for 5 months, and then organized the transfer of all this stuff to another hotel where our friends were vacationing. The transfer process was not easy, I had a third-party connection with the courier, but the hotel was constantly in touch and everything went smoothly only thanks to their responsibility.
In general, I recommend the hotel, but not as a luhari, but as a good quality "five".