Disgusting attitude to their obligations.
We agreed on an hourly rental with a driver at 10 am in a certain place. We waited for 30 minutes, having planned our day. No one came, they wrote to the manager, without an answer. I had to go to their office, where it turned out that they could not find the driver. Although we agreed from the evening. To the question whether I can personally drive in the presence of the driver, I received an answer, no problem.
But in fact, during the ride, the manager called the driver and forbade him to let me get behind the wheel. Although this was the main condition of our contract.
The time began to be counted from their office, and not from the place where they were supposed to meet. I imagine what would have happened if it had been a daily rent.