Sun Palace Gagra
376 reviews
September 22, 2024
I really liked the hotel. Beautiful, clean, modern, wifi. We met, arranged, escorted, brought things. The receptionist is a pleasant, polite woman. The room is clean. White bed linen, TV, kettle, hairdryer, air conditioning. The room is cleaned every day, you can postpone the cleaning to the next one. There is an ironing board and an iron on the floor. There is a lot of space in the dining room, it is clean and bright. The food is delicious, a lot and varied. Vegetables and fruits every day, the pastries are delicious. It is better to arrive at the beginning of time, otherwise the food cools down. We didn't stay hungry. And salads, and second courses, and porridges and soups. It was delicious. Dirty dishes are cleaned quickly. Thank you all, be healthy.
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6
4
October 16, 2024
My husband and I vacationed at this hotel in October 2024. We liked the hotel itself, the room is spacious, clean, the bed is very large. There is a free safe. The plumbing is all new. The only thing was, the air conditioner was making a lot of noise and we couldn't turn it off, he was living his life. The food is good, in the morning there are two types of cereals, a couple of salads, side dishes, sausages, cheese, cottage cheese casserole, omelette, fruits, coffee. For lunch there are two types of soup, salads, there was always chicken, fish and meat, dinner is like lunch, only without soup. The dining room is perfectly clean and beautiful. The staff is polite. It is a 15-minute walk to the sea. Or take a free bus to Chelyuskintsev beach , where the beach is quieter and the sun beds are free.We really liked the hotel, I recommend it.
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3
1
August 23, 2024
We booked a 2-room Suite in the main building, we didn't wait much, but we really liked the room. A bedroom, a separate living room, a bathroom with a shower, as well as a guest toilet. There is a sofa in the living room, there is a spare blanket in the closet, you can ask the maid to bring an extra sheet if necessary. At our request, they came and refueled everything within 10 minutes. From the living room there is an exit to the balcony. It's very cool to wake up in the morning, go out on the balcony and enjoy the beauty (the sea is not visible, but mountains are all around). There was an untidy ashtray on the balcony at check-in, but we forgave it.
Great advice, you do not need to look for a Turkish service in the original Abkhazia) This also applies to food. The food was 3 meals a day, not a very large selection, but everything is delicious. For dinner, for example, there was 1 salad, 1 fruit, 3 side dishes and 3 types of meat, pastries, tea /instant coffee. Breakfast - 1 fruit, sliced vegetables, casserole, dumplings, sausages, omelette, porridge, pastries, tea/coffee.
To the beach, or 20 minutes on foot, crossing the railway track behind the hotel (train traffic is infrequent, trains have not been heard), or 40 minutes if you go out onto the road from the hotel and walk along it to the Ferris Wheel. The hotel also has a scheduled shuttle to the beach of the Chelyuskintsev rest house, if you do not want to walk. Beach towels are free, they are in the room.
Near the Gagra market hotel, a transport stop to the border with Russia, a shopping center with a large Assorted supermarket.
I would advise the hotel to add tea bags/coffee bags and sugar, because there is a kettle and cups, but there is no main one.
I would also like slippers in the room.
p.s. the hotel has a main building and a mini-building. I cannot judge the level of amenities in the mini-building, but I will have to go to the restaurant across the street.
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3
September 16, 2024
We are resting at the hotel at the moment. The check-in was on September 12, 2024. The room was given a good one, the girls at the reception are friendly, they help with everything. The cleaning is normal, the rooms are clean.
But on the third day of our stay, we caught rotavirus. They got to the hospital, they dug for 3 thousand. There are a lot of people in the hospital, everyone is lying with rotovirus on ivs. The hotel has a problem with food for those who are not allowed to eat any dairy food for 3 days after rotovirus. All porridges are made with milk. I had to ask the chef to make porridge on the water separately, but the chef seemed to meet me halfway on the first day, and refused on the second day. I had to swear. I don't like to swear, but we paid for full meals, and in the end we could only drink tea. 80 percent of the hotel was ill and everyone said they couldn't eat. Are you upset that the kitchen does not provide for such moments?! There is no sea near the hotel. But he carries a bus that needs to be stormed. The gazelle has 15 seats, and at least 60 people drive. The equipped beach is a 10-minute drive away. Sun beds, umbrellas - everything is free. The beach area of the Chelyuskintsev hotel. In general, I liked everything except the kitchen, but we probably won't return to this hotel.
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6
1
December 6, 2024
A very beautiful and modern hotel on the outskirts of novaya Gagra. It is very convenient for visiting and excursions. Very comfortable and large rooms, with balconies. The rooms have an electric kettle with cups, a wardrobe, a dressing table with a mirror. On the ground floor there is a dining room where a relaxing melody is playing. In the lobby there are leather sofas with coffee tables where you can relax before departure, listen to the guide about excursions. I will recommend the hotel to those who mostly came to go on excursions.
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September 5, 2024
Delivery to the beach by transfer from the hotel and back. The bus is on schedule.
Beautiful palm trees in the hotel garden, you can sit and relax, take pictures.
A responsive maid, in addition to daily cleaning, does all the work very carefully.
There is Wi-Fi, near the shopping center.
Stunning view of the mountain from the window.
The smell at the entrance to the dining room. Of course, it is ventilated, but it does not go anywhere, and a little bit remains.
The food didn't suit me. If you want to be safe, then do not take salads and fruits, only heat-treated food in this dining room.
The staff of the canteen work in gloves, which is correct according to sanitary standards.
There was water in the sink in the room after the previous tenants. The plumber came in the evening, cleaned, the maid washed.
The air conditioners are humming on the third floor. Structurally, there is a rumble on the wall all night, which cannot be turned off. It is quite difficult to fall asleep. They can't help but know about the noise level of the room.
Another (quiet) room, instead of a noisy one, was categorically not provided, citing occupancy.
These disadvantages will not affect everyone, but someone will get it anyway.
It is possible to sleep with the windows open if they are not on the road, because after all, the road is noisy.
The hotel has a thermometer, they run around the rooms with it if someone gets unwell. The probability of catching rotavirus in the city. There is a hand sanitizer in the dining room, although, as already mentioned, the thermometer travels from room to room, I do not know how in other hotels, and whether it is possible in principle not to get sick in Gagra, the question is debatable, thanks to the staff for their responsiveness in solving feasible problems
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2
October 5, 2024
We had a rest on 25.09 - 04.10.24 The hotel is wonderful. The rooms are cleaned daily. The admins are friendly, they will help with any problem. but!!! DO NOT BUY A TOUR WITH MEALS!!! 2 times we went to the dining room and vomited for another 2 days, and when I accidentally saw the delivery of pastries to the hotel, I was shocked. The reason for our disorder became clear. The pastries are delivered in unopened boxes, and there are bags of laundry on it. Workers kick these boxes with their feet. It's like you have to disrespect the guests to feed from the floor!The employee who accepted made a remark to the workers, but still accepted the pastries, which means they will be on the table! I turned to the administrators, who began to deny it. But they have cameras in the unloading area, after I asked to see the cameras, they brought paper and a pen to my room and asked me to issue a claim. I wrote 02.10.24 to the general director of the College M. M., but no reaction! He doesn't care.... Everything has already been paid for! Eat off the floor and be satisfied. Shame on you!!!
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8
1
September 1, 2024
Spacious room with air conditioning. Excellent service with friendly and helpful staff. Delicious breakfast, lunch and dinner are prepared). The only disadvantage is the location next to the road. But it didn't really interfere with the rest.
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June 19, 2024
We had a rest from June 3 to June 10, 2024.
The reception was well received, the receptionists are polite and friendly. The hotel building is new and beautiful.
We lived in a mini building. The room is two-room. The furniture is good, the TV is big. Room cleaning every day!The bed linen was changed after 3 days. There are plenty of towels and everything in the room.
We had full board. The food was generally satisfied, we were always full. But I found the disadvantages: porridge in the morning is always a little underdone or not boiled cereals in porridge, to be more precise, I did not like soups, you can make them tastier. Although I am not picky about food at all, but in such establishments where professionals cook, I think you can try better. And there are long queues for food, especially for breakfast. You have to stand for a long time at a meal, that when you reach the meal, something is already running out.. pancakes and pastries were flying fast. The baking could still be taken out, or they could say that there was no more, it was over. This moment is also somehow not very good…I hope the management will read the review and these shortcomings will be corrected.
There was a constant shuttle service to the sea. We were taken to a clean , equipped beach, there were always sun beds with umbrellas . There are not many people, most likely due to the start of the season.
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7
2
June 14, 2024
Super! I liked everything! The food was very pleasant, delicious breakfasts, the room is very large, spacious, a huge bathroom, a balcony, a very comfortable mattress, excellent service, cleaning at least every day, the owners monitor the hotel, nothing falls apart, a large TV, the only drawbacks are queues for meals, although they were out of season, perhaps the distribution zone is lengthened, so that people don't stand in line
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3
August 29, 2024
We rested on 08/23/2024. We were at this hotel for the first time.
I would like to note the cleanliness in the rooms and dining room, cleaning was carried out daily, bed linen and towels were changed frequently. There is a shuttle service to the beach with free sun beds, but the last flight is at 16:45. The rooms are spacious, cozy, and have air conditioning. But if the windows face the road, then you will get tired of listening to car signals, roaring cars and barking dogs.
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1
1
June 20, 2024
Nice hotel, nice staff, especially in the dining room. We arrived purely for one day, the family will disperse. We were in a suite, a decent room, a hall, 2 bathrooms, 3 refrigerators), 2 safes, 2 TVs, Wi-Fi, a balcony, decent furniture. I removed one star only because of the bed linen, unfortunately the linen is unpleasant, synthetic, it would be great to replace. The kitchen in the dining room is quite varied and delicious. I wish this hotel a successful development! But don't forget about underwear, I'm not the first one who mentioned this problem in the reviews).
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2
September 5, 2024
We decided to spend the last day of summer in Abkhazia, Gagra. We have booked a room at the San Palace Gagra. The room is a huge suite, two rooms, excellent renovation in bright colors, no slippers, but for one night, it's not critical, two bathrooms, balcony, very clean. By the way, we arrived at ten minutes to three, lunch ends at three o'clock, the receptionist immediately sent us to lunch, they issued after we had eaten. Lunch, dinner, breakfast we liked everything, delicious, without queues, varied, especially breakfast. Those who want to go to the beach can take the bus, we know the city quite well, we walked 15 minutes to the beach of the grand hotel Abkhazia. In the evening, we walked along the embankment, there was live music in every cafe, and even watched a fire show. We met autumn in a wonderful place, beauty, cleanliness, delicious food, friendly staff.
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3
October 26, 2024
The hotel is new and looks decent, but the advantages end there. Cleaning is not every day, I had to ask the maid. The food in the dining room is monotonous and always cold. It is unclear why. Even when you arrive at the beginning of lunch, it is already icy. The menu does not change, but goes from day to day. Lunch dishes are often served for dinner. Someone was constantly being poisoned, including us.
One plus in the dining room is the good staff. The waitress girls cleaned the tables very quickly, they were always friendly and attentive. They fall off their feet from fatigue, but they work in good faith. I especially liked Irina and Sabina, and I am very grateful to them.
The hotel does not have a territory as such, it is located by the road and all Windows overlook dubious views. Every day, in order to save money, electricity is turned off, so they turn on the generator, which hums like a tractor, it is not possible to fall asleep at night. The sea is a 20-minute walk from the hotel, the road is dirty, broken, with a bunch of garbage cans on the way, cars are constantly coming. The pleasure is below average. There is no private beach, sun beds and umbrellas are only paid!
One advantage is nature and the sea. It is above all praise.
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2
1
August 22, 2024
The hotel is a solid four based on the reasoning of price-quality!!! You can go there to relax. I was there with a family of 4 people in August 2024.
But I must say right away: the hotel does not have its own territory from the word at all, it stands right on the roadway on the other side of a private courtyard and a railway. The sea can be seen, certainly not from the second and third floors)))
The rooms in the hotel are spacious (standard from 20-25m), clean, high ceilings, renovation is also normal. The staff is friendly and ready to solve your question.
Nutrition is a separate topic. Everything that is cooked is quite tasty, but it will get boring in a week!!! For example, it seemed to me there was buckwheat every day, but of course with other side dishes and at different times. That is, there is not much variety, even the desserts are the same.
They take a bus from the hotel to the beach. It takes about 15 minutes to drive. But if the bus is full, then in the heat on a bus without a conder, it's still a pleasure)))
The rooms are cleaned at least every day.
But the mattresses seemed too soft to me.
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August 14, 2024
The hotel is very beautiful, everything is at the highest level! The food is excellent, the rooms are clean and comfortable. The only drawback is that this does not apply to the hotel, it is too far to the sea. But, it's not stressful, you can walk, not so far. And, since it is a resort town, more entertainment needs to be done. Oh, I highly recommend the hotel!!!
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3
January 2, 2024
We stayed at this hotel several times over the years (in the main building). In my opinion, everything is just fine here: large spacious rooms, snow-white linen and towels, a balcony with chairs and a view of the sea from afar), excellent hearty breakfasts. 5-7 minutes to the market, 10-15 minutes to the sea. The hotel is located on the main road, opposite a couple of cafes and a dining room. By the way, the WiFi in the rooms worked perfectly, it was possible to work remotely. In winter and autumn, the rooms are warm (there are radiators)
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5
3
June 25, 2024
We are having a rest in June 2024. As for the hotel itself, everything is wonderful. Large rooms, clean bed linen, cleaning every day. A huge disadvantage is the power supply. I've read reviews about delicious food. Maybe it was in 23, but definitely not now. We took three meals a day. The food is child-friendly, if I may say so. For breakfast, boiled egg, sweet porridge. There are two types of diet soup for lunch. From meat-hard pieces of chicken on the bone and simply boiled buckwheat without oil, pasta. For tea, there are curabye cookies on soda, which is impossible to eat and rarely one kind of cake. Fruits are last year's apples and oranges. The food is nominal, if they knew, they would not have taken a hotel with meals.
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9
3
August 7, 2024
I had mixed impressions from my stay at this hotel.
Pros: large room, beautiful interior, friendly staff.
Cons: there are a lot of them. Firstly, it is far from the sea, it takes 15-20 minutes to walk through the railway tracks and yards. It's still a pleasure in the heat. The transfer to Chelyuskintsev beach is inconvenient - the minibus goes every two hours. He didn't leave at 10 a.m., so the next one is at 12. There are a lot of people. sometimes you have to drive standing up.
Secondly, nutrition. When we were driving, I read the reviews, I thought that we were not spoiled, the food would suit. But I do not know why, but it does not taste good. The choice is small, for 3-4 days I feel sick only from the smell of the dining room. We went to a cafe for dinner a couple of times. And when they were poisoned (I don't know if the food was to blame or the notorious rotavirus), they didn't go to eat at all. Instant coffee is terrible. If the hotel positions itself as 4 stars, then put at least one coffee machine. Although it is possible to note the cleanliness in the dining room, the workers clean everything quickly.
The rooms were cleaned on a case-by-case basis. Sometimes they just brought in the garbage and that's it. Linen and towels were changed every three days. Soap, shower gel - this is only when checking in. They really gave me toilet paper.
There is a balcony. There is no view from it: on the private sector and the pipe. Since there is a railway nearby, the noise from the trains.
When the lights were turned off, the generator started working at 4 a.m. It's good that we had electricity, but it rattles terribly. The Wi-Fi at the hotel catches well, there were no problems.
Once again, we did not have high expectations, despite the fact that we travel a lot, we understood that Abkhazia is not Turkey and the level of service is low. But this time the vacation was a C grade. We will definitely not return to this hotel.
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3
2
September 3, 2024
The hotel is good , they even feed for 4 , but the beach is far away only for a transfer , there is no water , no slippers , they immediately said , there is no soap and gel either , take your own or go shopping , the linen is normal but not the most chic , you could at least put a cooler on the floor , with water it's just terrible , the beach is close 12 the mines were lit up , but bad , of course we will not eat here anymore , we need the beach to be like on Chelyuskintsev where the bus brought us , and do not take a transfer with a ticket , I will go to all hotels for a transfer of 6500 rubles , it 's terrible just why I put 4 , the hotel is beautiful and clean , but there is no territory at all , Proto tin , you can go to it if it 's cheap 🤔
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May 18, 2023
The hotel is basically good. Excellent cuisine, everything is delicious. Awesome cottage cheese and sour cream. Buffet meals, wine is served for lunch. The rooms are clean, there are soap and soap accessories, even toothbrushes. The beds are comfortable, the linen is fresh, clean
, But ...
1.There are rooms with balconies overlooking a small river and there is a generator under the windows. For Abkhazia, of course, this is a big plus, but it buzzes and buzzes so normally)))
2. It should be borne in mind that this is Abkhazia, a quiet, peaceful holiday. There is basically nowhere to go for a walk in the evening, so if you want to have fun, then this is not the place.
3. And we really missed the trash can in the room, it seems a trifle, but... Like this
4. I got one star for EXCELLENT audibility in the rooms. For example, our friends got a passionate couple in their neighbors👫💜 😉
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12
5
April 28, 2024
We rested as a group, stayed for two nights. Since we arrived out of season, we decided to stay at this hotel. A very affordable price and a good rating played a plus when choosing our location. Positive :
- It's clear. It can be seen that the territory is being cleaned around, they are watching inside.
- Nice, polite staff.
- Delicious breakfasts/lunches/dinners. Simple, but high-quality at home. The variety is not great, but in general there is plenty to choose from.
- the room is well equipped
- wifi works great
Minuses:
- it's a long way from the main infrastructure of the resort. With children, it's probably better to look for options closer to the sea, because walking across the railway road is hard in the heat. If by car - normal)
I've been wanting to see this particular hotel for a long time, finally the acquaintance took place and was pleasant.
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6
2
October 7, 2024
Well, after reading the excellent reviews about this hotel, we chose it. What they later regretted…
I don't understand the laudatory reviews about the kitchen. The food is not tasty, bones are made of meat and fat floating in oil. Fruits are generally a quiet horror: half-rotten oak peaches, pink and white watermelon, green melon, etc…
There is no drinking water in the hotel.
Guests run around and buy 5 liter eggplants with water in a nearby store. There is no coffee machine, there is a can of dubious instant coffee in the dining room. There is no portion sugar, everyone climbs one spoon into a plate of sugar. After paying for full board, we eventually ate in the dining room for 3 days, and fell ill with rotovirus on day 4. The hotel itself is very clean, good rooms and furniture, high-quality cleaning, friendly reception. The hotel is located in novaya Gagra, all the interesting life is located in the old part of the city, so in the evenings you either have to walk for a long time or take a taxi. The sea is far away, to which a minibus takes you 5 times a day (travel time is 10 minutes) The minibus is packed with 3-4 times more people than it should be, so after going a couple of times in hellish conditions, they began to take a taxi or bus to the beach and back.
As a result, the advantage is only in the convenience and cleanliness of the room, the disadvantages are location, food. We will not return to this hotel anymore and will not advise anyone.
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September 20, 2024
At the moment, we are vacationing in hotels.Among the advantages: good rooms and decent breakfasts.And now the cons:you have to stay in the room with the air conditioner turned on because there is a very strong smell of sewage from the street.Low-quality lunches and dinners.Rotavirus is present in hotels.There is a transfer to the beach, but it is not designed for so many people who want to get there.The only way to get there is by public transport.This year's vacation was ruined, although this is not the first time we have been on vacation in Abkhazia.
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October 8, 2023
We rested here from 13.09.2023 to 22.09.2023. We liked everything, the hotel was clean, we immediately connected to Wi-Fi, there were problems with the Internet in Abkhazia, so we used it only in the hotel, the room was spacious, everything we needed (safe, refrigerator, air conditioning, TV, hairdryer in the bathroom) was available. Room cleaning every day, linen change every three days. The staff is friendly. Special thanks to the girls from the restaurant (buffet-style meals, full board), they cooked very tasty, the tables and dishes were cleaned immediately after the visitors, so there were always free tables. The menu was varied, to choose from, more like home cooking, so there was no chance to stay hungry. Vegetables, fruits, meat in sufficient quantity. It's a long way to the sea, we used a free transfer from the hotel, the bus takes us to the beach of the Chelyuskintsev Rest House, where there are enough sun beds, umbrellas, changing rooms, shower, toilet. True, they caught the Roto virus anyway, because the water in Abkhazia is not chlorinated at all, but we arrived with our medicines, so we coped with this problem quickly enough.
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7
2
October 5, 2024
We rested from September 29 to November 07, 2024. The hotel is not bad, but the hotel does not have its own territory, there is no pool. The sea is far away, the bus is small, there are a lot of people. There is no place to go out in the evening, the roads are all beaten up, there are no lanterns. The food at the hotel is monotonous. Electricity is constantly being cut off. How many times have we hung in the elevator? If I come to Gagry again, then not to this hotel
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3
November 10, 2024
An ambiguous impression remained about the hotel. If you go during the season, it is far from the sea, from this point of view I do not recommend it.
The hotel was built not so long ago, but there were traces of guests in the room that were not eliminated, the finish was broken in the toilet room at the sink on one side, the side of the shower floor is not airtight, so the floor is constantly wet. One day, when it started to rain, the window leaked.. Although it is 4*, but there are no slippers in the room. Cleaning for 5. Food for 3.5.
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July 26, 2024
We just returned home yesterday. We brought a lot of impressions with us. I want to leave my feedback about staying at the hotel in Gagra "SANA". The hotel is very clean, despite the fact that renovation work is currently underway. The room is excellent, the furniture is new, the bed linen is perfectly white. There is everything for living; refrigerator, air conditioning, TV, linen closet. Wet cleaning of the room was carried out regularly. Towels were changed 2 times during the 6 days of stay. There are only positive reviews about the food at the hotel. The canteen staff is beyond praise! I would especially like to mention the work of the very friendly, friendly head (manager) Marina. This woman greets each visitor three times a day with a friendly smile, a kind word, be sure to wish: "Bon appetit!" and "Have a good day (rest)!". For breakfast there is everything your heart desires: milk porridge, casserole, pancakes, boiled egg, cheeses, sausages, hot sausages, tea (black or green), coffee. Lunch is also for every taste: first courses (not repeated for 6 days), chicken, turkey, beef, fish, cutlets, meatballs, side dishes of all kinds: vegetables, cereals, pasta, 2-3 types of salads, pickled pickles, simply chopped vegetables, desserts and fruits. Dinner is also for every taste. I especially remember only the boiled jam (tangerine, kiwi, dogwood). All dishes are cooked at home. Thank you very much for the rest!
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3
1
August 4, 2024
We were in April 2023, a beautiful, clean separate one. We took a 4-bed two-room room. Very comfortable, spacious. We bought full board because in April the holiday season had already arrived and the tour operator warned us that the cafes were not working. In terms of food , I would like to note the variety , the food is delicious at home. There were queues for breakfast, but not critically. In general, I really liked the hotel and the rest in it
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2
January 12, 2024
The hotel is modern, clean, pleasant to live in.
Among the disadvantages are stained glass windows that are full-length, cold and noisy. We had a vacation in November. The windows overlook the road.
The shower room already needs repairs and a curtain. You can take a shower, the water is hot, but if you turn on the overhead shower, the water will come out into the corridor. It's very inconvenient.
There are also many advantages, soft mattresses, blackout curtains, refrigerator, air conditioning, safe, bidet, kettle, water and tea were replenished daily, cleaning and linen change.
We lived with 3 meals a day. The menu is very diverse. Delicious. There were always tangerines, wine at lunch. Delicious coffee.
The sea is 10 minutes away. There is a cafe, supermarket, market nearby.
I recommend.
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4
1
November 15, 2024
An excellent clean hotel, located on the central one, right in front of the hotel you can catch a minibus in any direction and get off too right there, but not on the coastline, you will have to walk to reach the sea.
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October 19, 2024
I couldn't pass by without telling the whole truth about this hotel! According to the documents, this hotel has three stars, we are being misled about four stars. We stopped for the first time in 2018 for a couple of days.Everything was perfect: beautiful interior, new furniture, clean bed, excellent mattresses, kitchen beyond praise! The dining room is perfectly clean, the food is perfectly cooked, a wide range of dishes and fruits. Cottage cheese casserole and pancakes, from which it was impossible to tear yourself away. The second time we came to rest for 12 days in 2019, everything was still fine, except for some nuances: the clean bed linen smelled of urine, the mattresses began to squeeze, the food became a little worse. We came for the third time in 2022 with my sister and recommended this hotel and kitchen to her. There was no limit to our chagrin at the stage of settling in, a sleeping place was not prepared for the third person (we spent an hour solving the problem of overnight accommodation for the third person with the administrator, she proved that everything was prepared, but it simply was not there, the administrator behaved in such a way that we came to visit her personally, and not to the hotel, for which has already been paid. And this is at 12 a.m. after a long journey.The mattresses were already completely crushed, the cleaning was one name (Tajiks appeared in the staff, you understand why the locals don't work there), the kitchen is disgusting: a meager assortment, the cheapest products are not the first freshness, imported pastries are an economical option, fruits and vegetables are fodder, they were, but I didn't want to eat them, in a tank with boiling water, a plaque from the water floated in a mug of tea. After eating, they remained hungry. A separate story about the staff: They hate us here and don't expect us. At the reception, such young people behave like queens to their subjects, work like hard labor. Not friendly, angry, arrogant, unfriendly. It seems that we are to blame for coming to rest, and they have to work for our comfort for free. Tajik maids don't understand yours. No one wants to decide anything. This is in short. How sad it is that the once beautiful hotel (let me remind you three stars) has outlived its usefulness in a few years. I do not recommend it categorically. After reading the reviews for 2023-2024, it became clear that the service is not about Abkhazia. Having such natural and climatic resources, not being able to build a tourism business is a complete failure! I don't even bring up the topic of rotavirus. We decided to end it with Abkhazia forever!
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May 16, 2024
The hotel is very good. New, modern, the rooms are large. But, it is located within the city, with a view from one side of the clock sector, rooms with balconies, and on the other side of the mountain, it is awesome, and the road. The sea is too far for me. The diet is good, balanced, there was no heartburn and rotovirus.
What I would like to improve : sign the soups so that you don't get in the way of learning with a ladle. Put the tip boxes in the dining room, well done guys, cleanliness and order.
:
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3
1
March 18, 2024
Large rooms. Nice furniture. A huge bathroom. A very comfortable bed. Delicious breakfasts and lunches are held in a beautiful hall. The staff at the reception and in the kitchen are pleasant and inviting.
It's a long way to the beach, if you need it.
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2
October 21, 2024
I think the service is terrible, the attitude towards the guests is purely consumer.
The cleaning of the room includes only the removal of garbage from the toilet, they do not touch the rest, they did not even take out a bag of garbage that I collected myself and put them, soap , shampoos , toothpastes, in these small bags they give out once a day of arrival, 1 piece per person, at the reception they said if it was over, go and buy it. Toilet paper every 4 days, towels are not changed. There is not even a bottle of water in the room, again you want to drink, go and buy, in general, if you go to the room, you clean it yourself and buy everything you need only yourself
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July 25, 2023
The hotel is very good. The rooms are large and clean. They clean it every day. The food is delicious. There is a lot of choice. The staff is all friendly and friendly. They will always help if there is a problem and tell you. The location is good in relation to the fact that there are no noisy places nearby. But you'll have to walk to the sea. But the advantage of the hotel is that you can take a free bus to the beach from it. Who decides to go or not, then I recommend that you come.
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July 23, 2024
A wonderful hotel!!!The staff is very polite, linen is changed every third day, Internet, TV, two bathrooms..And what a rich selection of dishes in the dining room!!!!))The view from the balcony to the mountains is the height of perfection!!!It is very cozy and beautiful.We will definitely visit again next year!
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December 11, 2024
I want to express my great gratitude to Tatiana. The administrator of the placement. A person loves his job and the people he works with very much) sensitive, empathetic, you need to train other employees in this kind of activity.
It is people who create the aimosphere, and in your case, this is Tatiana
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September 21, 2024
One star, and that's for the waiters in the dining room. Cleaning was done every three days, the garbage was taken out every day, the floor was not washed once in 10 days. We settled into a suite room. We caught rotovirus with the whole family, it became impossible to eat food for the 3rd day, they did not allow us to call an ambulance, they called a taxi to the hospital. They took 5,000 from us to the hospitals, although there is insurance.The hotel is full, one bus, everyone is sitting on top of each other, with small children it is very dangerous there, ⚠️ do not stay there with children it is dangerous for life⚠️Salads cannot be taken there, only everything that is processed in a thermal bath, it is better not to drink water there either. And it's best to look for another hotel if you don't want to end up in a hospital. There are no events, there is no garden, there is no territory. You go to the beach through the railway tracks, they don't have their own beach, only if by bus. Which carries 4 times every 2 hours. It's all a hoax!!!!
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August 22, 2024
The hotel is not 4 stars. We had a rest the other day in August. In addition to a good repair, there are no more advantages in the room. The whole hotel is sick with rotavirus. And we got over it. My daughter was generally rinsed for 4 days. It's terrible! 200 thousand from a tour operator for 6 days for such a hotel is very expensive!!! The food is tasteless, there is no water in the room, the soap was tiny for all 6 days. If you do not want to breathe the fresh sea air, but only sit in the toilet of the room, then choose this hotel 🤢
With children, do not choose this hotel for sure, there is not even a playground nearby, the sea is a kilometer away, until you reach the evening will come and go back to this "super room". THINK A HUNDRED TIMES!!!! I do not advise everyone
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September 16, 2024
We had a rest in July 2024. The hotel is solid and good, but the staff wants to be better. We arrived at 24:00, knowing at the reception that people would arrive, we could leave a dry bag. The technical service does not work at all. For 4 stars, you need to put water, soap, shampoo every day. There should be bathrobes and slippers.
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August 27, 2023
A good hotel, matches the description on the website and the photos provided. We were glad to spend a couple of weeks with the children. The rooms are very clean, the plumbing is of the highest level! Minor air conditioning failures were present in the room, but they were eliminated in a timely manner. The food is available at the hotel, buffet, everything is delicious, satisfying! The children ate with pleasure, but they are my favorite! Heated towel rails are warm, you can always dry clothes from the sea. There is a scheduled transfer to the sea, the beach, on the adjacent territory of the boarding house, is clean and provided with umbrellas and sun loungers, we really liked it!!!! All the staff is well-mannered and polite!!! We will definitely come back with the children!!!!!
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October 22, 2024
I did not like the hotel, there was no staff at the reception, there were no slippers in the room, a torn dermantine hung on the chairs, the kettle had a broken handle, I was lucky that my hands were not scalded, there was one ironing room on the 3rd floor, one load of 400 rubles to wash clothes, there was an eternal queue in the dining room for monotonous food, cups and glasses were not enough, the hotel had a river of sewage stink right into the room, the air conditioner broke down and we breathed sewage for 4 days, leaving the hotel at 8:00 was not even allowed to have breakfast, although the bus came for us at 9:00.They don't clean the floor under the bed at all. Food cannot be taken out of the dining room with a fine of 5000, there is also a price list for broken dishes. In general, we no longer set foot in this hotel.
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December 9, 2023
We rested at this hotel from 04.12 to 07.12.2023. The room is great, spacious, clean. Everything you need is available. The room is very warm and comfortable. Breakfast, lunch and dinner are not fancy, but edible. They even gave red wine for lunch, and chopped fruits. The staff is polite
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November 7, 2024
Disgusting place and service. 0 out of 10. The staff is absolutely not interested in whether you like it here or not, the woman at the reception did not want to check into the room without paying the state fee, refused to accept payment by transfer. The toilet was constantly damp, there was no shower curtain and all the water was on the floor, there was mold at the sink. The food is terrible, the whole family suffered from indigestion, single, fatty and spicy food, absolutely not suitable for families with children, the transfer goes to the beach is small, you can go back from the beach standing if there are a lot of people. We'll never come here again, it's a terrible place
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March 10, 2024
The hotel is wonderful, the breakfasts are delicious, everything is fine, but the only and most important disadvantage is the bed linen!!!!!! It's synthetic and you get electrified so if you're a couple, then there will be sparks between you, but not from love, but from the current.... You just won't be able to sleep properly because you will electrocute each other, and so the hotel is very good, I hope they will buy normal sets of underwear soon....)
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July 23, 2024
We stayed at this hotel in July. The room smelled very much from the bathroom. the node was either damp (the shower was constantly dripping in the shower and there was no curtain, which caused the water to flood the entire floor), or uncleaned sewer pipes. The rest of the room was normal, with mountain views, with air conditioning. It was surprising, however, that a small piece of soap, which is updated daily in other hotels, turned out to be here 1 time upon arrival. The food was normal, like in an ordinary cheap canteen. No frills, but you definitely won't stay hungry. According to the schedule, a bus takes you to a private beach, unfortunately, the last flight is at 16.45, but I would like to sit on the shore until 8 p.m., breathe the sea air. The beach is normal, the sun beds are free. The location of the hotel is not bad - there is a bus stop, a shopping center, a market and a small embankment with a Ferris wheel. The hotel does not have a territory, which in my opinion is a disadvantage.
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December 4, 2023
The hotel is very clean, the rooms are large, the bed and linens are impeccable, the room has a kettle with all accessories, friendly staff, and the dining room is generally on fire! Everything is very tasty, the assortment is huge and not expensive!)I recommend the hotel!
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April 5, 2023
One of my favorite places to stop in Gagra. A relatively new and high-quality chain hotel. The service is top-notch, the buffet breakfasts are perfect. The hotel will appeal to people of all ages. In case of a power outage, there is its own substation, so there is no inconvenience. From the view rooms you can see the sea, the city and the sun all day long. The air conditioner is quiet.
It is located in a new part of the city, near shops, a market, an observation deck, a bus stop and minibuses and it is convenient to walk to the sea!
I recommend it in any season
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July 24, 2024
We had a rest in July 2024. It's a long way from the sea, there is no normal beach. But there is a special bus from Otol to a well-equipped beach. I would like to "thank" the driver, Edik, who never turned on the air conditioner on the bus (although it is) for all trips. Like on a cattle truck.So the perfume and the smell of sweat are provided to you, like public transport. The food is very average, I didn't like it. Rooms in hotels for 4.
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