Sultan Palace Hotel
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ЦОН
340 m
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149 reviews
September 22, 2023
The Best in Atyrau
September 19
The hotel was visited for two days and one night. The room is single, matches the photos on their website. The furniture is good, durable, everything is in its place. The linen is clean and fresh. Cleaning is done daily. Of the cons. Very antediluvian TVs are worth it! Of the channels, they are exclusively local, where ads run for 5-7 minutes, every 15. It's just impossible to watch. There is no choice of channels from the word at all. Due to its antiquity, the TV does not connect to the Internet. So if you do not understand the Kazakh language, then you will be very bored in the evening. A visit to the restaurant will not add to your fun either. There are very few people there, but it's quiet. If there are no noisy guests. I didn't go to breakfast, I won't say what was there. They didn't put soap in the toilet, well, it's not scary, I used shampoo.
The staff certainly tries, but does not reach the stated 5 stars.
The cuisine in the restaurant is not bad, it is delicious. The prices are a little too high in my opinion, of course, but not the point. One huge disadvantage of the kitchen. I ordered the second one, but then it turned out that a colleague was supposed to drive up and I asked him not to bring my order yet, they say you will bring two together at once. They said no problem. And they brought it, but my order was cold!
In general, the hotel has a lot to grow and improve.
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October 11
Alas, it didn't work out.
I give a star for the appearance, it is beautiful, the territory is pleasant. There are controversial visual solutions inside, but overall it's good. Another star for the pool, it is there, the water is of good temperature, it looks nice, there is a sauna.
Service - there is a place to grow, the card was demagnetized, the first room had the smell of a toilet, they moved to another room where the ventilation was working noisily. The room was not cleaned on the second day. The water has not been changed. We wanted to check the room during the eviction... Is it typical for 5 stars?
The restaurant is cozy, but the food is not worth half the requested price, there are many very good places nearby for the same price, just cross the road.
See original · Русский