Among the advantages: delicious food, excellent breakfast, soft bed, separate shower, clean rooms and nice and helpful staff.
On the downside: there is something broken everywhere, but carefully hidden. A light bulb was falling off in the room, and the towel rail was barely holding up in the bathroom, but everything was disguised as if everything was in order. Very thin walls — it's much more difficult at night, if you're on a one—night stand, most likely nothing will bother you, but if it's more, wait for overnight guests through the wall, slamming doors and loud conversations, as if people are in your room. Perhaps it depends on the "class" of the room, it was far from a suite, and a single room.
Overall, the overall impression is positive, thanks to the staff, thank you.
Dark rooms, it is clear that the repair is old, it was in room 407, the socket has fallen out and sometimes does not work from gravity, the TV is small and you can not see anything in it from the distance from the bed, and it showed with murazhki, as if it was not set up. And for breakfast - so it's generally tin! We were led through some kind of basement into the dining room. When I arrived, they asked me what I would have for breakfast and gave me a list to choose. So it's a shame there's nothing to choose from! It was necessary to choose one thing: either porridge, or pancakes or an egg. I was confused at first, honestly, it was the first time I had encountered such a thing.:(Okay, I came for breakfast, the girl asked me again what I ordered, I ordered pancakes, the quantity was not mentioned earlier. She brings me two pancakes salted with something, but sprinkled with powdered sugar, which is very interesting, why do they salt pancakes so much, then she brought a piece of butter and a piece of cheese and yogurt on a plate. Good! And what should I smear it on?! OK, I brought 2 slices of bread. Well, where's the tea? And you can pour it yourself in the tea area! :) It's not funny! Well, I go to the tea area, and there the coffee was poured into a coffee pot, with which it was practically no longer there, but ordinary instant coffee of the nescafe type and tea bags were visible not in an individual bag, but each separately. In general, I was shocked. Next time, if I am in Astana, I will try not to book this hotel.
The staff is polite - this is the only plus.
I don't understand why this hotel has such high ratings.
There is not even free water or tea bags in the room, although there is a kettle. There is a refrigerator, but it is empty, there is no bar. There is a bedspread on the bed, everything is covered in pellets and on a 50-70 cm section I saw several long black hairs. In the chandelier, one light bulb is not lit, the rest of the bulbs are different in color. The light bulb is off in the hallway. There are hangers in the closet, but no shoe horn. There was only one robe for both of them. The toilet door is battered, as if cats had sharpened their claws on it, the lock is loose and it has no latch. In the toilet, when the light is turned on, the fan turns on, which makes a noise that immediately wakes up the one who is sleeping. When the toilet door is abruptly opened, the access hatch to the taps on the pipes opens, and there are pieces of concrete and debris.
Three types of milk porridges are offered for breakfast, but they are not filled with butter, but with some kind of chemical or spread that does not even mix with the porridge when melted.