StatusBank
86 reviews
February 6
A dishonest bank. He is quietly deceiving clients and this is not the first time!!!
Abruptly, without warning or notification, the cashback conditions are changed in an accessible way (SMS). No one is regularly on the websites of banks unnecessarily, but in Internet banking, yes, but there was also silence, of course. Previously, they advertised a cashback of 3%, people eagerly accepted such an offer, and then quietly, so that no one would know in advance, they reduced it to 1.5%, and at the end of December 2024, 0.5% was made in the most popular categories (groceries, gas stations and household appliances). Every month, in the early days, SMS messages are sent about the accrued cashback, and in this SMS, a decent bank could indicate that changes had occurred and users in January and early February could pay with cards from another bank, where the percentage in these categories was higher because the Statusbank was so impoverished or greedy. Ideally, it should have been reported in December, since the changes started on December 20th. As a result, people did not receive their money in February and even in January. The bank has profited from us once again (maybe for the last time, because there are alternative options with better conditions in all respects) and has lost trust, which is more expensive than money. The conclusion is that their cards go on vacation, and the bank will be left without income from our payments and money. Share it with your friends who also have a Status Card.
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March 9
I really liked the service, everything is clear, fast and to the point. In addition, Tatiana Astakhnovich, an employee of the department, gave me a rather valuable recommendation, which was useful to me. It deserves high praise.
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May 20
A very warm welcome! Many thanks to Elena and Olga for pleasing me, a moody client. Overall, it's clean, comfortable, and peaceful here.
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April 4
I came by bike
I didn't find any handrails or bicycle parking in the visible spectrum.
I attached the bike to the LOCKED door
When I entered the room, the guards began threatening to call the police.
It was said that this was not her problem and I was obliged to detach the bike, they also refused to protect the bike indoors.
I consider this incompetent behavior, especially for a bank employee.
I never thought that the bank was so non-customer oriented
Especially during the period of choosing the "bank of the year"…
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December 23, 2024
I came to the bank to exchange currency, took a voucher, then they say that the bank is closing and there is no way to turn off the terminal with a queue people are waiting for their turn, we are closing, that is, the bank does not appreciate people, not the queue, not the time of those who took the voucher, what can I say about the reputation of the bank, they say to another bank, no, to turn off the electronic queue at least for half an hour before closing time, I'm not there, and 6 people were driven away.
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1
January 16
I was there 1 time..And I'm thrilled! They welcomed me so cordially, and did everything they needed to do quickly and efficiently, as if I were their favorite customer! I recommend it to everyone!
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February 26
The service is terrible. Employees at the cash desks are absent for more than half of their working hours, after which they work for a couple of minutes and leave for lunch or lunch break. The coupons indicate that the ticket offices are open without interruption. They contradict themselves. The queues are 16 people long and it's not during rush hour. Horror
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May 16
Terrible separation. The service in both the head office and the branch is as disgusting as possible. Queues, specialists are not competent, it is necessary to double-check and prompt everything.The opening hours are until 18:30, but at 18:00 you will no longer be served.
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December 30, 2024
There is a very long queue. Cashiers work slowly. Many coupons were taken but did not use the services. The cash registers are mostly empty, and people are just sitting around waiting for their ticket. Cashiers just stand idle for 5/6 minutes.
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October 10, 2024
Disgusting. I tried to issue a debit card, I was assigned to an intern, nothing initially aroused suspicion. At the crucial moment, when it was necessary to get a pin, outright rudeness began. Personal conversations on the phone, complete disregard for requests. The PIN code did not arrive. Instead of helping, the intern stated that the working day was over. Horror. Huge losses. A wasted card that cannot be used. Rudeness and arrogance. Avoid this branch if you don't want to waste money and time.
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April 24
The exchange rate is good, there are 5 booths, so the exchange rate is fast. The buck is clean, everything is fine.
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March 16, 2024
Currency exchange in the Expobel shopping center does not appear on the cards, so I am writing here. 03/15/2024 I came to this exchange office to exchange currency. The monitor with the courses did not work, but there was a barely noticeable piece of paper in the left corner and everyone who wanted to know the course came to the window where the person was served. I consider this to be the absence of such a thing as "banking secrecy". Before me, my grandfather bought currency in the window, who was very polite, but did not hear well. A boorish employee at first yelled loudly at him, then when he asked again the course, she said that she had already told him, after the operation, the grandfather asked to change a bill of questionable quality, in response, another scream! When I started to exchange currencies, I did not hear the words of greeting from the employee and she was in a state of "you all owe me here"! I will ask the bank administration to train the staff, because people bring you money, and do not take it from you. People like this cashier have no place in the service sector, rather they need to look for another job!
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May 15
The day before, I was at the Petrovschina branch, they said there was a yuan here, I arrived, waited 1.5 hours (people changed the same ones 5 times before me) and it turned out that there is a very small amount
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April 6
A good and convenient bank, everything is done very quickly. There are no queues and parking is nearby.
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December 9, 2024
The most terrible bank I've ever met, disgusting service, incomprehensible refusals in installments with decent earnings.
I have never met such a madhouse and inadequate....
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March 11
A cozy, tidy bank branch. It's nice to be here and comfortably serviced
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February 28
There is a good branch, few cash registers and young specialists who are not very experienced and therefore indifferent to your problem of treatment.
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May 8
In the central office, 5,6 and 7 specialists served one person for three in an hour. It's just a waste of time, choose another bank if possible.
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March 7, 2024
They sit behind the glass, whispering, you can't hear anything. Like at a doctor's appointment to check your hearing.
For foreigners, this is probably the most inexpensive bank in Belarus - 100 rubles for opening the first account, for this money you can get a Mastercard card in Belarusian rubles, then you can also open a free virtual Belcard in the mobile application.
Among the disadvantages, it is impossible to change PIN codes on cards (do not delete SMS with them!), the bank does not have ATMs at all (but there are ATMs of other banks where you can withdraw without commission, and there are cash exchangers of the bank, including at the railway station in Minsk, where you can replenish the card).
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March 20, 2024
Very slow support via the bank's website or a third-party application (telegram), you have to wait 40-50 minutes for basic questions about payment cards, and you send the question as if into the void, you are not asked to wait, etc., they answer reluctantly, interrupt the dialogue unilaterally, they can ignore the question altogether.
I think this is all due to the fact that they are sitting incognito (when asked to give their full name to whom I communicate, ignore.), there is no system for evaluating the quality of service (note to management)
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October 24, 2024
Terrible service , specialist Tatyana Astakhnovich works very slowly , sat with her for more than an hour to put money on the organization , constantly responds to calls , does not know what to do , always asks and runs away
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May 9
I am exchanging Russian rubles for Belarusian ones. Always a good course, fast service!
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February 26
It leaves much to be desired that the lunch bank has no signage anywhere. People should be outside. Rude staff
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January 29
Horror. Very relaxed staff , you have to sit for half an hour . Three windows are empty and do not invite visitors.
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March 29
A great bank. Almost always good exchange rates.
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May 7
There are also specialists who understand the issues and really help
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September 17, 2024
Currency exchange, good exchange rate, there were no queues, all cash desks were open, polite staff, electronic queue, separate closed booths.
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March 28
I exchange currency-there are no questions. Everything is clear and to the point.
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September 23, 2023
The bank is good. I left a great impression. Friendly staff. We answered all the questions and helped you choose the right product. The rating is five stars. I recommend it to everyone.
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March 25
Not all experts have the information. It is difficult to give an answer.
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May 10, 2024
I come for the third time and see that the actual exchange rate differs from the one stated on the Internet. There's always a queue. Sorry for the time spent.
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April 10, 2024
Why have three cash registers if only one works? To change the currency, you need to stand for an hour and a half. An hour and a half of my life just to change the currency....
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March 4, 2024
The tableau with currency exchange rates often does not work. And the paper with the courses is at the cashier, the courses change unexpectedly.
There are huge queues, especially at Denisovskaya 8a.
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2
June 25, 2023
The staff at the exchangers is not friendly, it seems that you still owe them something! If you need to fill in something extra, they don't explain anything! Read it, fill it out yourself and only legibly. You ask for clarification, they sigh as if you do it every day.
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April 15
I bought euros here, 4 for 50, I was given two bills with cut corners, which are not exchangeable and refundable, be careful when you buy currency here!
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May 31, 2023
The bill was slightly torn, it was not accepted. It's good that you indicated where you can try. 3 stars just for using the services for a long time. Now there are some problems with the card. I have not heard a normal solution.
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2
January 5, 2023
The visit to the bank and the services provided created a pleasant impression. Simply. Available. With explanations and answers to all my questions. Pleasant atmosphere and professional work. Even before the holiday!
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2
March 27, 2024
Employees are completely unable to communicate with customers. Due to their mistakes and lack of professionalism, they call the client, including on weekends, and accuse him of allegedly not having all the documents with him or trying to hide them.
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June 20, 2024
Fast and efficient , courteous staff
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June 14, 2024
The course is always good. I definitely recommend it
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October 26, 2022
I would like to thank your Treasury employee Igor Ushakevich (Uzala's full name after the operation) for a very quick, accurate solution to the issue of buying currency. One call - the issue is resolved! Faced with a problem at other banks today, we were pleasantly surprised by the efficiency of your employees' work! Thanks!!!
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June 23, 2023
Very cozy,quiet,pleasant service,affordable location
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November 25, 2024
A very slow examination. I do not recommend it. I spent a lot of time.
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October 21, 2024
The bank's customer orientation tends to zero!
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January 15
It's a good course.
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February 12, 2024
Young girls work who care more about how they look than the bank's client
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1
July 12, 2024
Almost always the best exchange rates in Minsk.
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August 27, 2022
We came from Moscow, as many people do now, to issue cards. Fast, correct, no queue. There are only two jobs for servicing individuals.There are no faces, but there are not many visitors either. Everything was processed, our numerous questions were answered, and the cards were issued the next day.
At the checkout, the girls explained which tariffs for which conversion, how to make the most profitable. Thank you.
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August 15, 2024
On the fourteenth of August, the queue at 10 o'clock is more than 20 people
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June 30, 2024
I left the bank twice dissatisfied with the service.
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