A government agency. There is no provision for disabled people. Pensioners of people with disabilities. Why the office (1st floor) does not accept letters of refund.and the specialists (4th floor) do not want to go down. So people are running up and down. There is no elevator provided.
I was in another city. Couldn't come to the office. I called three days in a row. By all numbers. No one is answering. Generally. I had to fly from Astana to reach them.