Terrible communication with clients.
1) For the first time we encountered when we ordered the front door: the amount for a specific calculated door was called different each time, referring to the fact that different managers, and in general, we ourselves are to blame. Okay, the door was put up and there were no jambs until it was time to do the finishing.
2) At first, the measurer did not come to us, but only called and confronted us with the fact that he would be there in 10 minutes, WITHOUT EVEN AGREEING ON THE DAY OF THE VISIT IN ADVANCE. Naturally, we couldn't abruptly leave work and be at the apartment within 10 minutes. It's happened a few times.
3) we needed to determine the color of the doborov, WHICH WE TOLD THE MANAGER ON THE FIRST CALL. We were assured that there is a color. Then for 1.5 weeks we tried to meet with the measurer, we measured everything, waited for the calculation. And then it turns out that our color has not been in production for at least 2 years! To our displeasure, we were again told that it was our own fault and that we had misunderstood everything, and that they were constantly telling us this. When we told them to bring up the conversation recording and double-check what they were telling us, they got off the subject and started offering other color options, while saying that they would be very different from ours.
A circus, not a company
Disgusting warranty service, just terrible door quality, a month after installation, the paint peeled off and corrosion appeared, after contacting, the warranty correction was refused, the head of the sales department is an absolutely illiterate person, in general, they were very dissatisfied, zero stars out of five
A great company, the managers told us everything, came to the salon several times before buying, picked up non-standard handles + recommended Abus locks, everything is top.
According to the measurements, everything is fast and clear.
The master installers, very nice guys, answered all the questions that arose, quickly installed the doors and packed them for the repair period and cleaned up after themselves
We are happy with everything, great fellows!
Terrible service for handling requests and warranty. The defects indicated during installation have not been eliminated within 1.5 months, at the time of writing the review. From 08.02.2024 to 03.21.2024.
There is no parking, there is almost no choice. And what is there is space. You can find the same sofa in this place for 30-40 percent more expensive than in another place.
A good store. You can look at and touch the door. There is a lot of choice, it is a pity that they do not prescribe clear delivery deadlines. Customer orientation is minimal
Unfortunately, it was not possible to order the door, it seemed that they were the customers, and not the other way around. To order a measurer, you need to complete a four-step quest. Too much time has been spent on them, they are tired.
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Anonymous review
May 5, 2021
We bought a door in a Steel line in the Hold shopping center.We were very satisfied with the work of Julia's manager, she picked up the door for us exactly as it was in our project, told us all the nuances.Now the door stands and pleases us every day.The installers did well to install everything quickly and cleaned up the trash.
The whole family has steel-line entrance doors. That's why we went here.
Only because we know that the doors are good ordered there. And the work of an employee (I don't remember the Name) forced me to run away from there, absolutely did not listen to what we told her, tried to impose my own, cram in more unnecessary nonsense. So don't get fooled by the bullshit. By the way, you first pay 20p for the measurement, and then it is deducted from the cost, but if we hadn't reminded them, they wouldn't have taken it away. A trifle, of course, but unpleasant.
The door is great, I'm happy with the door.
The salon is OK, but the consultant made an unpleasant impression by trying to stuff more extras at any cost,
I opened my own doors in the default configuration,
I had no desire to communicate further.
we chose a different salon.
A salon with some of the best doors in Belarus. There is a large selection of doors on site at a price of $ 250 and up to infinity. Not the cheapest doors, but they are worth it.