Stalnaya Liniya
12 reviews
March 5
I recently purchased an entrance door at a store in Gomel on Mokhovy Lane and would like to share my experience. I should immediately note that the specialist's advice was at the highest level. He helped me choose the perfect option, taking into account all my requirements.
The delivery and installation of the door went very smoothly — the installers arrived strictly at the appointed time and performed the work efficiently. I live on the ground floor, so sound insulation was one of the main criteria for me. The previous door, which I bought at the KSK store (model Trust T4), turned out to be a complete disappointment: the sound insulation was terrible, and in the end I had to return the money through the court.
I've been testing the new door for several days now, and I can say with confidence that the sound insulation is just great! I am very satisfied with the purchase and service. I recommend it to anyone who is looking for high-quality entrance doors in Gomel!
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February 3
When visiting a door store to choose an apartment entrance door, my experience turned out to be quite negative. We came on a day off, hoping for a calm environment and the opportunity to carefully consider different options. However, to our horror, construction work began inside the store: the staff decided to drill.
Unsurprisingly, it was extremely uncomfortable to be in such conditions. The noise was so loud that it was possible to concentrate only on not losing the remnants of patience. When I asked the seller how long this would last, carried away by the hope of at least some understanding of the situation, she coldly replied that she could not do anything about it, since it was according to the work plan.
It became obvious to me that such actions are absolutely inconsistent with the principles of customer orientation. Why is it that on a day off, when most people have the opportunity to visit a store and choose the right product, no one thought of rescheduling these jobs at a more convenient time? How can you let customers with negative experiences go like that when the most comfortable space for them to choose and buy should be created?
This behavior clearly scares off customers, and I felt not like a welcome customer, but as an obstacle in their plans. The success of any business depends on customer satisfaction, and in this case, the store has definitely lost a potential buyer. I was hoping for excellent service, but instead I got a complete lack of care and attention to customers.
Judging by the reviews, it's good that we bought the doors elsewhere.
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1
March 11
I want to leave a review about the Steel Line company. Not about the quality of the product, but about the work of the employees and the company's attitude towards customers. The door was being measured. According to the standard, the door is 2050, according to the measurements it should be 2080. The measurer said that if you set 2050, you will need to bury the missing 30 mm with something. We have drawn up a contract for 2050. Arriving home, we decided to pay extra and order the door 2080. They were going to pay for the door with a loan at 4%. I wrote to the manager that we haven't transferred the loan money yet and want to redo it from 2050 to 2080.
We arrived at the manager, a salon full of people. We said that we wanted to pay the contract with a loan, and we would pay the difference in cash. To which she said that then you don't need to pay extra- pay extra later, as soon as the door is ready.
I received a text message that the door is ready, but no one is calling about the surcharge. I called myself, they said they would call back, but of course no one called back. I went to the salon. To which I was told that the manager had made a mistake and had not changed the dimensions.
But later, the manager contacted me anyway, and offered to pay extra and redo the door, but it will take some more time. We agreed.
And everything seems to be fine. We are waiting for a text message about the readiness of the new door. I received a text message. We agreed on the installation. The door was installed. And after installation, it turned out that the door size is 2050. The installer or the storekeeper, I don't know who, but they gave me the wrong door and installed the wrong one. And they kind of said that 2080 wouldn't be for you. How was it measured initially? But we kind of paid extra, we have to return the extra payment. And silence again. No refund, no apologies. Conclusion: abominably negligent attitude towards work and clients. It's a mess. I've spent a lot of time figuring out all the circumstances and wasted my nerves. A recommendation to everyone, if you contact the "Steel Line", measure all the sizes yourself. If you've made so many mistakes on one door, what happens if you order a set of interior doors?
See original · Русский
February 11
There is no communication between the manager and the installers, the client who pays you money and not small, should not deal with all this red tape, they are only interested in selling and that's it. As soon as the money is credited to their account, any communication with the client stops until the client himself starts calling and pulling, then they only begin to send information about the readiness of the order. If you knew what an attitude is, you would never have contacted this door salon! Customer orientation is at zero, I hope that people will study reviews when buying from you.
See original · Русский
July 8, 2024
I don't understand the good reviews about this company.
They made a request "it is necessary as soon as possible", the consultant girl convinced several times that there are no delays, unforeseen circumstances, etc. During the consultation, it was clarified that a door was needed inside, the width of the opening will be narrowed. A month was agreed upon.
As a result, two weeks later they unexpectedly write that the deadline is shifted by another month, due to (now it will be unexpected) the internal opening of the doors and not the standard casing. According to the contract, there is a mini clause about this - here either terminate the contract or agree to their terms. Since there was no time to look for something else, we agreed
And now 2 months have passed. No ONE reported on the readiness of the door - we had to monitor it ourselves. As a result, the messenger said that it would probably be soon, so we can negotiate with the installers.
They gave us a list of phones, we started calling around - and then a new surprise - the wait for installation is 2 + weeks.
As a result, it will take almost 3 months from the moment of the order to the delivery of the door, which is THREE times longer than the initial request from the client. In general, I absolutely do not recommend this company
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5
December 11, 2024
The prices are high, there is a surcharge for everything. The surcharge for the color is 500 rubles, the time is about 3 months, consultants evaluate by appearance what is affordable and what is not, and openly declare it and do not even want to say the price.
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1
April 22, 2024
I applied to the salon at 134 Nezavisimosti Ave. I had a very pleasant experience after talking with consultant Sharko Liana. Patiently explained, advised to decide on the color scheme. I hope that the same pleasant impressions will remain after the measurements and after the installation of the entrance doors.
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1
June 25, 2024
The order came quickly, but the installers are all scheduled for 2.5 weeks (no one warned about this) and I also have to call the warehouse myself and check if there is a lock that I ordered. In general, the impression of this representative of the manufacturer is spoiled, the service is threefold
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1
April 3, 2024
The second time I definitely would not have applied, the usual intermediaries were outbid, they threw the door, I had to pay extra and take another one more expensive because the deadlines were burning, the good ones offer, then it turns out that they don't even do it, and the installers are not them either, bypass them.
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4
1
January 24, 2024
The worst place. I do not recommend it, the prices do not match the stated ones. If you have any questions after the purchase, these are just your problems. The installation is just terrible, the whole entrance is dusty.
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7
1
December 9, 2024
Unreasonably expensive
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1
1
January 17, 2024
It's expensive, but high-quality
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1
1