I recently purchased an entrance door at a store in Gomel on Mokhovy Lane and would like to share my experience. I should immediately note that the specialist's advice was at the highest level. He helped me choose the perfect option, taking into account all my requirements. The delivery and installation of the door went very smoothly — the installers arrived strictly at the appointed time and performed the work efficiently. I live on the ground floor, so sound insulation was one of the main criteria for me. The previous door, which I bought at the KSK store (model Trust T4), turned out to be a complete disappointment: the sound insulation was terrible, and in the end I had to return the money through the court. I've been testing the new door for several days now, and I can say with confidence that the sound insulation is just great! I am very satisfied with the purchase and service. I recommend it to anyone who is looking for high-quality entrance doors in Gomel!

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Леди 007

Level 17 Local Expert

When visiting a door store to choose an apartment entrance door, my experience turned out to be quite negative. We came on a day off, hoping for a calm environment and the opportunity to carefully consider different options. However, to our horror, construction work began inside the store: the staff decided to drill. Unsurprisingly, it was extremely uncomfortable to be in such conditions. The noise was so loud that it was possible to concentrate only on not losing the remnants of patience. When I asked the seller how long this would last, carried away by the hope of at least some understanding of the situation, she coldly replied that she could not do anything about it, since it was according to the work plan. It became obvious to me that such actions are absolutely inconsistent with the principles of customer orientation. Why is it that on a day off, when most people have the opportunity to visit a store and choose the right product, no one thought of rescheduling these jobs at a more convenient time? How can you let customers with negative experiences go like that when the most comfortable space for them to choose and buy should be created? This behavior clearly scares off customers, and I felt not like a welcome customer, but as an obstacle in their plans. The success of any business depends on customer satisfaction, and in this case, the store has definitely lost a potential buyer. I was hoping for excellent service, but instead I got a complete lack of care and attention to customers. Judging by the reviews, it's good that we bought the doors elsewhere.

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Евгения

Level 3 Local Expert

I want to leave a review about the Steel Line company. Not about the quality of the product, but about the work of the employees and the company's attitude towards customers. The door was being measured. According to the standard, the door is 2050, according to the measurements it should be 2080. The measurer said that if you set 2050, you will need to bury the missing 30 mm with something. We have drawn up a contract for 2050. Arriving home, we decided to pay extra and order the door 2080. They were going to pay for the door with a loan at 4%. I wrote to the manager that we haven't transferred the loan money yet and want to redo it from 2050 to 2080. We arrived at the manager, a salon full of people. We said that we wanted to pay the contract with a loan, and we would pay the difference in cash. To which she said that then you don't need to pay extra- pay extra later, as soon as the door is ready. I received a text message that the door is ready, but no one is calling about the surcharge. I called myself, they said they would call back, but of course no one called back. I went to the salon. To which I was told that the manager had made a mistake and had not changed the dimensions. But later, the manager contacted me anyway, and offered to pay extra and redo the door, but it will take some more time. We agreed. And everything seems to be fine. We are waiting for a text message about the readiness of the new door. I received a text message. We agreed on the installation. The door was installed. And after installation, it turned out that the door size is 2050. The installer or the storekeeper, I don't know who, but they gave me the wrong door and installed the wrong one. And they kind of said that 2080 wouldn't be for you. How was it measured initially? But we kind of paid extra, we have to return the extra payment. And silence again. No refund, no apologies. Conclusion: abominably negligent attitude towards work and clients. It's a mess. I've spent a lot of time figuring out all the circumstances and wasted my nerves. A recommendation to everyone, if you contact the "Steel Line", measure all the sizes yourself. If you've made so many mistakes on one door, what happens if you order a set of interior doors?

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