I had a subscription to the pool for April. On April 30, my friend and I came to the session at 2 p.m. The session was canceled (for 2 p.m. and 3 p.m.). We didn't get into the pool. We arrived on May 2 with an April subscription for a pool session. We were rejected because there was no "good" reason why we were going with an April subscription. But it's your fault that you canceled the sessions on Wednesday. And what was the problem with letting us in at the beginning of the month on an April subscription? The cost has not changed, previously it was in the order of things until the 5th, who did not have time to come to the pool with a subscription in the previous month. And what's the point of buying a subscription if you don't meet people halfway? The circumstances are different, in this case it's your fault that we didn't get into the pool when we planned to.
This year there is a new swimming coach, a woman. We were with our daughter for 5 years on September 22, so attentive and polite. She warned about the temperature of the water, came up several times and asked how the child was doing. At the end of the session, she said goodbye to us, I haven't seen such a coach work there for a long time. We were pleasantly surprised, even the child noted the friendly attitude.