The work of the administrators at the "highest level" did not conduct a tour, they communicate, like they came. There is no customer orientation. I asked if you have a children's room, to which they probably answered, but who should know?!
The elevator is a separate topic, you can go up without problems, but you need to try to go down, the doors open and close 5 times just like that and you stand for 5 minutes waiting for him to finally go.
Can you still make a service for people, and not work like "and so it goes"?!