Spol-Brest Plyus ChPUP
Directions
Centralny wniviermag
490 m
Features
Credit card payment
Delivery
Guarantee
Pickup points
Gift certificate
Mansard windows
Installation
Accessories:blinds, shutters, roller blinds, cornices, jalousie, alarm, lattice
Window profile brand:Deceuninck, KBE, Montblanc, Proplex, Rehau, Salamander, Schuco, Trocal, Veka, WDS, Lumen
Payment method:discounts on services preferential categories, discount system, prepayment, postpay, cash, payment by card, electronic money, bank transfer, via sms, cash on delivery, installment, cashless payment, online
Promotions:discounts, promotions, special offers, bonuses, gifts
6 reviews
March 5
Spol-brest's products are great, of course, but the concept of punctuality and feedback (or at least some kind of) communication with the customer is completely absent. I contacted you for the third time, and now I have to place an order somewhere else.
The first time (4 years ago) everything was fine, I ordered 4 mosquito nets, the measurer came on time, they were done quickly, they installed well (everything was great, despite the low cost of the order, much lower than it is now).
Last summer, I ordered blackout blinds for the room. At that time, the order was not reported ready. I wrote to you on Instagram myself a couple of days after the approximate date of readiness agreed upon at checkout, to which I received a response about the day of installation (they replied that the installation was on such and such a day, without asking if I would be at home and if it would be convenient on that day, just as if they were confronted with the fact). Well, okay, there are a lot of orders in the summer, then I didn't pay attention to it, I understand everything, everything happens.
I contacted you for the third time about a week ago, I wanted to order 5 roller blinds, 2 pleated mosquito nets and 2 mosquito nets for sliding windows. On Monday, 24.02, I came to the office, they calculated the estimated cost of the entire order for me, agreed on the arrival of the measurer on Thursday, 27.02, the girl warned that the measurer would call and we would agree with him on the time of his arrival. Thursday, no one called until 12:40 p.m., I wrote to you on Instagram. No one answered for an hour (I looked at it now, the message was viewed that day, apparently after my call), I called the office. The girl said she would contact the measurer and call me back. As a result, we agreed with her that the employee would call before arrival, the landmark is at 17:00. No phone call, no arrival. On Friday, 02/28, I called the office again, the girl said she would contact the measurer. There was no information for an hour and a half, I called back myself. In response to the question: an apology and a promise that the employee will call back in three minutes. I was surprised, but the man called back, and in the end we agreed that if he or his replacement were in the city center on Sunday (02.03), they would come by, if not, then on Monday (03.03). Monday 03.03 13:40: at the moment I am writing this review in my notes on my phone, because there was no call from either the company or the measurer today or yesterday.
If you are reading this review (and if you continue to ignore it, I will post it no earlier than 22:00, it is clear that if you haven't contacted me during the day, then there is no need to wait until the evening, but you never know, I want to believe in the best in people), it means that no feedback has been received from anyone. who. Yes, it's still cold, there are no insects yet, and the sun doesn't shine through the windows like that, but I wanted to place an order earlier than the season, before there was a huge flow of customers, which will be closer to the end of spring and summer. If I had worked on a 5/2 schedule, I would have had to leave my job for nothing twice, but with my 2/2 schedule it was a little easier, and I discussed coming on my weekends. Now you'll have to contact another company, and that's time again.
Thank you for the previous two well-executed orders, for a 5% discount when calculating the amount of the current order. But perhaps I won't contact you anymore, as I think my friends who know about the situation with me on your part will.
See original · Русский
October 28, 2024
For a whole week, we calculated the cost of pleats for one window. No one called back. They do not pick up the phone and do not call back. Questionable service from the organization
See original · Русский
May 16, 2024
I will definitely not contact this company anymore. I've only lost time. I made an order for a frame masking net. According to the specialist, they did, they said the master would contact them. I waited four days, and no one contacted me. I contacted the contractor again, agreed on the date and time of installation. It's another week. As a result, the master called me and said that he could not come. As a result, she refused the order. There was a negative aftertaste.
See original · Русский
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