The rooms are clean and beautiful. Expensive finish. The breakfasts are varied and delicious
However, upon check-in at the reception, we were told that breakfast is included in the price, and upon check-out we were asked to pay for these breakfasts. They explained it with a language barrier, saying that we did not understand. Although "yes, breakfast is included" can't mean anything else.
The situation is unpleasant
A cool hotel! Clean, modern and cozy! Far from the center is the only moment! Perhaps at breakfast I would like to see more pastries (pancakes, cheesecakes). Polite and attentive staff!
I really liked it.
The staff is polite and friendly.
I recommend it to everyone, it's worth every ruble.
The breakfasts are also great.
One of the best hotels we stayed in)
Excellent modern hotel, good location, close to the train station. The city center is about 10 minutes away by taxi. The rooms are comfortable and fresh. In general, it is worth the money!
Great hotel! Probably the only drawback is that one part of the rooms faces a busy road and cars can be heard cutting through at night.
But in general everything is new, pleasant, the breakfast is good, the staff is friendly. The center is 10 minutes away by cheap taxi.
New hotel, clean, cozy. The place is certainly controversial, not the center. But the metro is near 100 amd. 2 stops, taxi to the center 10 min 1200 amd
Everything is extremely great! A polite and intelligent girl at the reception. Furniture for hotels without cloying curlicues and other candelabra.
Toiletries and towels are simply a pleasure. Excellent bed linen. Yes, in general, everything is fine in this hotel so far, but then we'll see.
Everything is very good. It's not exactly the city center, but everything is very clean, beautiful and pleasant. In Sochi, the same network was not so pleased. There is a gym and a terrace.
I liked everything very much) the staff are polite) the room was clean. The location of the hotel is also good) I chose the hotel based on reviews , I was not mistaken in my choice 👍
This is a great hotel. Not in the center, which is 12 minutes away by taxi in a straight line. The street is a bit noisy, but the hotel itself is calm, quiet and blessed. The bathroom is fresh, not damaged. There is a refrigerator, water and a hot drink offer
This is just a super hotel! We are staying for the third time, it is very convenient-relatively not far from the airport and 4 km on foot in a straight line to the center. The staff is very polite and helpful. Always perfect cleanliness and order
The service is excellent, the staff is polite. There were problems with the air conditioning in the room.
See original · Русский
1
2
Show business's response
Дмитрий
Level 12 Local Expert
March 22, 2024
Clean rooms, friendly staff, delicious breakfasts. There is a gym, access to the roof. One of the disadvantages is the location. If the room is on the road, it's noisy.
Nice hotel, clean, pleasant staff. The breakfast is decent, we read reviews where they scolded breakfast and did not pay for it in advance, but in fact everything turned out to be very good.
We decided to spend a vacation in Armenia with a friend. Since it's August, and we gathered at the last moment, all the checked accommodation has already been booked. According to reviews, we found a good hotel Sphera by Stellar hotels like 4☆. Booked, paid, arrived... Check-in at 14.00 is standard, we arrived much earlier, we wanted to pay extra for an early check-in, but our room was still occupied, apparently there were no others and we were asked to wait. At 14.00 we went to the reception and then for the first time our unpleasant acquaintance with this hotel took place, our room was not cleaned and we were asked to wait another 20 minutes. We chatted to the innocent girl at the reception and went to wait... After 20 minutes, we were settled into a freshly cleaned room, a stylish interior, a comfortable bed (2 girls did not even offer to move the double bed into two separate beds) and a piece of a fallen-off folk nail on a freshly mowed carpet. Then the shower: for some reason, all shampoos, etc. in one copy, even a disposable toothbrush is also one, apparently we had to share it... however, after 5 minutes we found the second one, however, in a box on the bathroom table. Together with something else wet, used and incomprehensible. Today is the 5th day at this hotel, we are leaving tomorrow. They "clean up" every day. Someone before us used the brush is still in place. In general, all the cleaning is making the bed and taking out the garbage. We are 2 girls, even the hair in the bathroom has never been dared. But the last straw today was the loss of open soap and the lack of toilet paper... the open one was taken away, but the new one was not put in. There is half a roll of paper, there is no new one. Like the body lotion, it was never changed, although we were the only one who used it. By the way, there is no second set of shampoo, etc. The towels were not changed even once, even when I stained mine with blood from a cut finger. in general, dirt and economy spoiled the whole impression. And the hotel as a whole is good, polite staff at the reception, everyone speaks several languages. We responded to all requests, the non-working safe was replaced (thanks to the engineer for his patience). But cleaning is not their thing. By the way, the heated towel rail in our room also did not work for a single day
The staff is not loyal to tourists checking in after midnight due to late arrival. Breakfasts are scarce, far from the center, the area is sleeping, there is nothing in the neighborhood
A new hotel with a very stylish renovation, it was comfortable to spend time in the room, sound insulation is good, there are no complaints about cleaning the room.
Great rooms, good service! The only thing is, there are no glasses and you can't get them, since there is only one in the restaurant that is open from 8 to 11 in the morning, this is a big minus. But the staff covers this shortcoming with their smile, so 5 stars. The room has everything for a comfortable stay
The hotel is great for its money, a great breakfast, expensive repairs. We lived several times, once we got a slightly broken number, but it did not affect the functionality in any way. The staff is at the highest level!