It was the worst nightmare of the company. I had a return ticket Moscow Dalaman Moscow. On the way back I came to the airport and there was no flight on the board. Nobody to give information. I called call center they asked me to call again and than they didn't answer. I had to pay 400 euro for another flight of peagasus Airlines. I never in my life experience something like that and i travel a lot. And of course on claim they never answered. The most terrible company ever, Don't use them, I never again will use them and anybody I know.

Oksana Popova

Level 2 Local Expert

This airline company is a nightmare! I purchased roundtrip tickets Arkhangelsk - Antalya - Arkhangelsk for July 19-August 17. 9 days before travel I received an email from the company that both of my flights were canceled. They promised to refund my tickets within 13 days. At that point I bought new ticket from Saint Petersburg to Antalya and back through a different airline company. 23 hours before departure I received an email saying that my flights were restored. I already had my new tickets, and it was obviously I could not take flights that were restored. I submitted a claim for refund and sent a couple of emails asking about my refund as it was airline company fault but received nothing but silence! All my emails and complaint were simply ignored. I even tried to call their customer service, and they don't pick up the calls or forward them to the voice mail. Of course nobody called me back! it has been more than two months of me trying to get my refund or any answers to my questions and I didn't not get any responses and refund from this company. This was my first- and last-time booking flights through this airline company. Other people who managed to fly with this airline company are probably just lucky. I will not take that risk again and will never book anything through this airline company again.

Ivanov Ivan

Level 4 Local Expert

Ticket were purchased for flight 2S-114 St. Petersburg-Antalya on 10/12/2024. The day before the flight, I found out that this flight was not on the departure board and did not exist! There was no warning about the cancellation/postponement from the airline! I contacted the support service, no answer! I wrote a claim for a refund, no answer! DO NOT USE THIS AIRLINE!