SneaknFresh
Services
Текстиль
65 BYN
Нубук, кожа, замша
65 BYN
Высокая обувь High Top
75 BYN
Угги | Унты
75 BYN
Premium-обувь
80 BYN
Premium-сумки
75 BYN
Business hours
Closed until 09:00
Directions
Aeradromnaja
1.04 km
Zharesa Alfiorava
192 m
Features
Credit card payment
Restoration
Dry-cleaning
Air cleaning
Delivery
Bio-cleaning
Wet-cleaning
Parking for people with disabilities
Gift certificate
Petfriendly:allowed with all animals
Clothes and shoe repairs:shoe repair
Wheelchair accessibility:full access
Payment method:discount system, prepayment, cash, payment by card
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65 reviews
October 13, 2024
Nice sneakers
Awesome boots
1
October 22, 2024
Expectations from the franchise of a large chain in Russia were much higher than the results. I have applied to Moscow several times and have never been let down. They are still short in Minsk. Contact us only if you want to carry out an easy cleaning, which you can handle yourself.
I turned to sneakers that had broken backs, spots on the mesh and on the side of the sole. Total: repair + cleaning. They assured that everything would be done in 7-10 days, which is an acceptable time frame, and this was also prescribed in the contract. They will send you an SMS when you are ready. Prices are higher than the average in the city, but they give a discount on the first visit. Good. I was immediately confused by the phrase of the girl at the checkout counter: "I don't know how to explain to the master what to do and whether he will take up such a task when he is handed over, because he is not in this room." Let's say.
After 10 days, no SMS about readiness or postponement was received (the obligation of SMS about postponement is prescribed in the contract). I'm calling myself. They say that now the master has a lot of work and he doesn't have time to do anything, he hasn't started ordering yet. For 10 days, the sneakers just lay there.
After 2 days, they call themselves and say that everything will be ready in 3 more days. It's been 15 days now.
On the 16th day, I call myself and find out that the master has just finished the repair and is handing the sneakers back for cleaning.
Over the next week, I make 3 more calls in which they tell me three times that the sneakers have already been cleaned and they are drying, and then immediately convince me that these are incredibly difficult stains and they could not do anything with them. I already know that these are incredibly difficult stains, which is why I applied and paid money for cleaning, trusting the "professionals", and did not clean myself.
The result for me: I picked it up after 23 days with new backs, dirty mesh and soles. Wasted money, nerves. At least we got coffee, and thanks for that.
Bottom line for visitors: contact here only with light pollution, which you are able to remove yourself, otherwise everything will remain dirty, and you will also pay money. Do not handle repairs at all, this is not their profile.
The bottom line for the franchise: establish communication within the team and do not say the same thing to customers every time they call. At least be polite and apologize for the delays. Follow what you prescribe yourself: warn about postponements yourself, and not only when the client calls and asks. Offer alternatives, because even in this order, for the same price, you could change the mesh and paint, and not just try to furiously wash 200 times every day, even if it would be a week longer. And don't tell customers what doesn't exist or won't actually happen, it shames the whole network.
I really hope that you will improve. I won't recommend it to anyone yet.
See original · Русский
5
4
March 26
My husband handed over his running shoes for repair, and for 10 minutes he explained how and where to sew them, because they were being wiped. Several times I focused on the firmware, not the gluing. The girl took the order with a displeased look and rolled her eyes. It arrives a week later - the sneakers are not stitched, but taped. At the reception desk, another girl with a surprised look says that there is not a word about the FIRMWARE, so the shoes were taped. okay, after the outrage, they take it for "finishing, i.e. firmware." He explains to the second lady how and where to stitch. It arrives in a couple of days - it was stitched. But it would be better if they really didn't flash it. It's a nightmare. The sneakers are HAND-stitched with one stitch in the wrong place and with other colored threads! One line, Carl! It's just an out
They took the order without any indignation, because it became clear that this was the finish line. 50p + for repairs = damaged sneakers for 600p.
0 out of 10.
This is not shoe repair, remove it from the list of services. You are not making repairs. You're ruining your shoes. And yes, you should get a refund for the "service rendered."
See original · Русский
