The service is at the highest level! Sellers Karina and Maxim never neglect me and pick up very tasty liquids for me every time) The consumables I need are always available.
Excellent attitude to customers, seller Egor, advised on the choice of liquid very well. He offered many alternatives in the search. I liked the service.
I really did not like the service of the blond guy on Goretsky 2. I am not interested in sales, demonstrates a complete lack of interest in the client and is rude.
Very upset. I am your regular customer and have never had any problems, I have always bought liquids, cartridges and electronic devices only from you. Today I bought a liquid and asked the seller for no more than 20 mg, because I can no longer soar, my throat is very sore. They told me yes, of course, and showed me a few. I was in a hurry and didn't check it myself, but I clarified that it was exactly 20. I was told yes of course. Later, when I tried it a little, I realized that it was stronger and yes, I found on the jar that it was 25 mg. The difference is not big, but it is very noticeable to me. I went up to the seller to ask why I was given 25, maybe they made a mistake, but no. I was told that they only have 25 mg, there is no less.
I'm very upset, why can't I warn you, why should I sell it and what should I do with the liquid now? I'll have to buy a new one, I was very upset, you never let me down, but here.
She asked me several times to remove my phone number from the SMS mailing list. They don't react in any way. I will contact you in MARCH, I hope at least the fine will make you think. Disgusting network.
P.S. from 06/28/2023
The conflict with the organization has been resolved, and apologies have been accepted.
We sold a vape with defective cartridges, the seller saw this problem when selling, since I myself noticed that he inserted it back and forth several times, but decided to sell it anyway! When contacting to exchange goods or refund money, sellers try to excuse themselves that it's okay that it falls out on its own. That is, I should be pleased when he falls into a puddle on the asphalt and his process after that should be enjoyable!The product was taken away, it will take them a couple of days to study it, as a result, I have nothing but a receipt on my hands! I do not recommend such a disgusting and hemorrhoid store to anyone!
I bought a cartridge for the new year and a liquid as a gift to myself) and what is the result? The carthage girls did not understand.. it's a pity the money spent on the photo matte carthage is not the original, it spits liquid.. I bought it in Karon on Kalvariyskaya
The politeness of the sellers.If you do not know or are not sure about the choice, then this is the place for you. They will help you make a choice and competently tell you about the product that is right for you. A large number of products. Thank you and good luck!
Good evening. I am your regular customer. I have always been satisfied with the service. lol: However, I made a purchase on 02/04/2021 at the Prostor shopping center at 16:06 for a sum of 39.96 rubles. I asked the seller for 4 mini fit cartridges in a box. He gave me two boxes of cartridges. I paid for it. My boyfriend noticed that the seller was nervous when I started checking the availability of all 4 cartridges. I found only 3. Naturally, I asked to report the fourth one. SO YOUR SELLER WANTED TO PUT MY CARTRIDGE IN HIS POCKET?
I'll summarize the service:
1. Spoke indistinctly and quietly;
2. He wanted to sell them to me without a box;
3. I did not tell the alternative that you have cheaper cartridges, and more expensive, but simply sold more expensive cartridges without words ...;
3. I WANTED TO STEAL MY CARTRIDGE;
4. Cross-selling skills are at zero (Phrases like "Maybe you'll take the fifth cartridge?" and "What about the liquid?" I was just killed :oops :);
Thus, please select the staff more carefully and prevent SUCH maintenance in the future.
The best point of this store.High-level service, polite seller Dmitry, always in a good mood, which is not a little important), will always advise what is better and tastier, even when, it would seem, everything has already been tried, he will still find what he likes.Such sellers need to write out bonuses!We have been to Globo shopping center and Prostor, but there is no better service than Diamond.Thank you, Dmitry!Sincerely, Pavel and Julia.
09/13/2021 I put coins on a point in Diamond. Everything went smoothly.
At the same time, I received advice on the device.
Plus karma for the guy who was on shift that day :)
We bought a liquid, the bottle turned out to have a broken spout, I do not recommend this store to anyone, I had to pour it into another container.
p.s. after contacting the link, I was never contacted.