I went to this hotel from May 13 to May 19, 2024. I am happy with my stay at this hotel. Positive: the first line, its own beach (clean and well-groomed), comfortable sun beds, a small but beautiful territory (we watched the gardeners who support this beauty), stylish renovation in the rooms, good cleaning, very friendly staff, and everywhere, starting with the reception when meeting guests and solving pressing issues, workers on the beach, security waiters, chefs in bars. What I didn't like: very uncomfortable pillows, not very tasty food (if you take it for the entire rest period), some problems with the water supply, with its adjustment. It seems that I set up the shower water for myself comfortably, but it goes either icy or hot. We also faced an unpleasant situation that cockroaches were poisoned in some room of the hotel and they crawled out into the common area of the stairs and lay there in huge numbers already dead. The cockroaches are huge, not like ours, and the sight is terrible. I hope they were removed, we didn't go to check. And one more small nuance. The hotel is built as if on a hill. Therefore, when you go from the sea to the room, you have to constantly go uphill and overcome a bunch of halls and passages. The hotel is cunningly arranged, you can't convey it in words. But this is for an amateur. It didn't bother me. And finally, the hotel is mostly occupied by Germans, a few Poles and very few of us Russians. But the attitude of the staff towards us was very friendly and welcoming.
A great hotel! I liked everything very much, I stayed at this hotel 3 times. Twice the hotel upgraded the rooms to a room with a Jacuzzi on the balcony. There are many cafes, bars and restaurants on site (you can eat 24 hours). The food is delicious and varied, for every taste. A large pool with slides, plus two pools for adults and two for children. Lots of entertainment: animation for children and adults all day (sports games, contests and shows in the evenings), gym, slot machines, table tennis. A large clean sandy beach, a gentle entrance to the water. Polite staff. A large and green area.
The hotel is gorgeous! Everything is ultra included! The staff does not speak Russian. There are Russian speakers at the reception, but not every day. But you can explain yourself in sow-sow English.
But... There is one "but"!!! And this "but" is called apech. tour
They are very good-natured and openly lying guys. Whatever they offer - excursions, additional services, a "free" transfer to shopping, there are "buts" everywhere. For example, a free shopping transfer includes a check-in at a Turkish knitwear or jewelry store, this is on the way to the Pier, as the representative of Anex says. And then the show "without a mask" takes place. All the assumed politeness and servility disappear and you are almost forced to buy a thing with threats. If you refuse, you are terribly offended. And if you don't sign a transfer waiver in the opposite direction from shopping, they threaten to send you to the hotel.
The tour costs 260 USD in pomukkale, lunch is included in the price, but drinks are not, even plain water, you have to pay for it separately. And this is not always mentioned by representatives of Anex tour.
But in general, everything is good!