When we contacted this agency, we were confident that we would receive professional help and care for our important event. On the phone calls, we were promised that everything would be organized perfectly, and at the stage of signing the contract, we were full of hope. However, the situation changed dramatically after the signing of the agreement.: It all came down to fulfilling the minimum obligations stipulated in the contract, without initiative and flexibility. I had to clarify everything on my own, initiate communication, and remind them of tasks. At the negotiation stage, they promised a high level of service, but after payment, the interaction became cold and formal. The team showed interest only in those issues that could bring them additional profit.If attention to detail, a proactive approach, and a sincere interest in your event are important to you, I recommend that you be careful with your choice. As for the decorator, there were problems with him too. We were offered an option that was not suitable for the budget, and I offered to purchase some of the decor myself. Initially, the decorator agreed, but then refused. It was strange, because I didn't ask for anything extraordinary — I just didn't want to overpay for items that could be bought cheaper. This gave the impression that the agency wants to capitalize on every element and is not ready to offer flexible solutions. We were faced with a choice: either we work with their decorator on his terms, or we simply drop all the wishes in one document and it is passed on to other decorators, but we will not have any communication with them and an individual approach, respectively. We were not satisfied with both options and decided to abandon their decorators. We found our specialist, and the result exceeded all expectations. In addition, the agency did not warn us about the problems with the number of chairs for the ceremony on the site. All responsibility was suddenly shifted to the decorator, although this is clearly not his area of responsibility (unless you have a request for some special custom chairs). It's good that I decided to investigate this issue myself, but I think the organizer should have warned us that this could be a problem. Another unpleasant moment was the organizer's refusal to help my decorator on the wedding day. At the event, a situation arose when the decorator could not figure out the numbering of the tables and how to properly arrange the seating cards. It was a simple organizational moment, but the agency's organizer refused to help her. This created additional stress in the work of my decorator, who expected at least some minimal support from their team. We were treated with disrespect and refused seating cards, which were promised to us as a gift. When we rejected their decorator and several other contractors, Pavel, the agency's chief operating officer, said that they could not give gifts for a "bare contract" (our estimate with them was more than $15,000, in addition to all our individual costs for other contractors), and, in principle, we "saved on all their works." At this point, it became obvious that the agency does not care about its clients if they refuse the services they offer. In their opinion, we should have just accepted any of their contractors, and attempts to do something on our own were perceived as disrespectful to their work. This is not just a misunderstanding, but a complete disregard for our wishes and professional ethics. "I call your contract naked after you have removed 10 points..." This is an absolutely disrespectful attitude and tone. We were still clients, and we paid a lot of money, but the agency that was supposed to take care of us saw it as something humiliating and not worth their efforts. As for other contractors, Pavel mentioned that we rejected many of them, and I want to explain why this happened. We have abandoned musicians (two groups), dancers, as well as lighting and sound equipment. Why? The reason is simple: The choice was extremely limited, there were only three options for each item, and all the contractors had almost the same price. We couldn't choose those who would suit us in terms of quality and price, and in the end we found all the necessary services on our own. It turned out to be much more profitable, and the quality of the work was not inferior, or even superior to the agency's offers. The same applied to the cake: the agency offered to take it for several hours from Tbilisi and assemble it on the spot, which meant a huge overpayment. We ordered a cake in the nearest city, and the overpayment was minimal. This is a vivid example of how an agency cannot offer flexibility and options within the client's budget, but instead insists on its own terms that clearly do not meet the requirements. One of the most unpleasant moments at our wedding was a mistake with the menu. We coordinated it with the organizer, rechecked each item several times, but on the wedding day it turned out that half of the dishes had not been served. It was a real shock, especially for a Georgian wedding, where food is an important part of the celebration and hospitality. Towards the end of the evening, I began to notice that all the dishes I had ordered were not on the tables. When I started asking the guests if they had missed the salads, they all told me that they simply hadn't been there. I immediately ran to the organizer, to which they assured me that everything was fine, the guests just "ate quickly." But I insisted on double-checking. As a result, it turned out that the management of the site had mistakenly sent not all the menus to the restaurant — there were no snacks and salads, there were only hot dishes. It was already too late to change anything, as there wasn't much time left until the end of the holiday. I was especially surprised that the organizer did not notice this either when he was on the site or earlier in the morning. When I was packing for the bride, she called me and asked a strange question: "They called me from the restaurant and asked why there was no bread on the ordered menu?" I was shocked because we had agreed on the whole list a long time ago, and bread was definitely on the menu. Instead of just double-checking with the restaurant, the organizer decided to call me. As a result, it turned out that this was also due to an error in the menu — the bread was not taken into account, since in reality the menu was not fully transferred to the restaurant. As a result, there was no food on the tables that we ordered. We were very embarrassed in front of the guests. The site agreed to compensate for this incident, but we had to independently demand a refund not only for missing items from the menu, but also to demand compensation for moral damage in order to achieve at least some satisfactory solution. After we discovered a mistake with the serving of the dishes, the agency, for its part, did not offer compensation. We ourselves wrote a request for a refund of the agency's percentage of the amount of missing dishes. Fortunately, we were compensated almost immediately, but the fact that we had to initiate the process ourselves is unacceptable. The situation was exactly the same with the videos. We have encountered a delay in the preparation of the video materials. As with the dishes, the compensation was provided fairly quickly, but the very need to "run" after it again left an unpleasant impression. Now about other unpleasant moments in the preparation process and at the wedding itself.: • We were promised that two rooms will be upgraded to premium class. However, when I started checking the estimate, I found that only one number had been upgraded. After I noticed it myself and demanded a correction, the agency made the correction and fulfilled the promise, but again only because I noticed and insisted on my own. • Estimates and rechecks: in the course of preparation, we were constantly forced to recheck estimates (according to menu, room stock). I understand the situation if you need to approve something once. But we always had to recalculate and verify everything ourselves. This is clearly not the responsibility of the client, but of the organizer. This approach demonstrates that the organizer is not confident in his care and responsibility. • Transfer of payment: each time we transferred money, we either had to recalculate the interest ourselves, or write to the organizer and ask him to send the exact amount. This clearly does not correspond to the level of service that we were promised. • Before collecting the bride, I needed the room to be cleaned. However, I couldn't find the cleaning service number quickly. When I called the organizer asking for help, I heard the standard response: "This is not our area of responsibility, I can't tell you." Although the location of the event, including all rooms, was included in our contract and estimate. • Champagne for the tower from glasses: we brought champagne for the tower separately, which the organizer knew about, but did not make sure that it was not poured to the guests at the buffet (other wines and drinks were served there). As a result, we didn't have enough champagne for the tower. This is completely unacceptable, especially when such details are agreed upon in advance. • Coordination of the gathering of guests: the organizer gave the order to cut the cake, although my parents had not yet arrived at the place. I had to step in and ask them to invite me in order not to start without them. This is another example of a lack of organization and attention to detail. There are a lot of promises, but the real attention and concern for customers disappear as soon as you sign a contract and pay for services. The agency completely ignores criticism and shifts responsibility for everything onto the clients. We are very disappointed with this approach, and if I had known that I would face such an attitude, I would not have chosen this agency. In conclusion, I want to emphasize that despite all the difficulties with the agency, our wedding was very beautiful, and all the guests were pleasantly shocked by how cool everything turned out. But this impression, and in principle, the level of the wedding, was only thanks to ourselves. I did the main work on the creation of the wedding concept, the selection of musicians, dancers, decor, as well as the preparation of the timing and program myself. Those contractors who were associated with the agency — the presenter, the photographer, the videographer, makeup and hairstyle, the coordinators — met our expectations. However, you can also easily find and hire all these same contractors yourself in the public domain.

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Евгений Слепченко

Level 13 Local Expert

A gorgeous place!

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