Shirak Avia
250 reviews
January 7
This airline doesn’t give me to fly because the woman who work in table desk said I can’t fly to Armenian if I don’t have evisa.. but I’m Indonesian I can do visa on arrival at the airport! I was checking in official Armenian government site that I can get my voa in Armenian airport, because of that I lost my fucking flight from Moscow to Yerevan.. I tried to contact this airline but there’s no respond, I’m very disappointed,, why that woman who work in table desk so fucking stupid doesn’t know anything!
1
May 15
Super
January 14
Perfect
March 3
Klasss
October 1, 2024
It’s a great airport but the “official” taxi drivers are extremely aggressive.
1
March 15
I was on a Moscow-Yerevan flight from Vnukovo. The flight was slightly delayed, but we arrived in Yerevan on time! Everything was top notch. Flight attendants, pilots, a clean plane. Thank you for taking us and the tickets for a reasonable price with your luggage. We wish you success in your difficult task and the expansion of the flight itinerary. Special thanks to Artak Negizaryan for his attentive attitude to each passenger and prompt assistance in solving any problems.
See original · Русский
6
2
April 4
I bought a ticket from Moscow to Yerevan on 03/29/2025. From the beginning, I did not receive a notification on the ticket, I got through to the specified number, the girl answered (very politely), and confirmed that everything was fine with the ticket.
I went to Vnukovo airport, there was some kind of emergency, the chairman of the airline was called. She explained very quickly what the point was, she regulated it all.
And I refused that she was also the girl who answered my phone.
Sorry, I didn't remember your name, Maria or maybe Diana, a bright Russian girl.
She helped and regulated everything diligently and confidently. Thank you for your sincere dedication to your work.
I wish everyone was similar.
And I hope that your leadership will respond appropriately.
Such employees should be protected.
Thanks
See original · Русский
2
March 23
Exactly one year has passed since Chirac cheated me out of 20 thousand and never returned the money for the ticket.
I do not recommend the Chirac company if you value time, money and nerves.
Due to the fault of the Shirak company, whose plane was 4 hours late (flight Perm-Yerevan), I missed the next flight (Yerevan-Rome) of Wizzair. The airline tried to do everything possible to get people on the next plane in 20 minutes between connecting flights (instead of 4 hours between scheduled flights) by handing them tickets right at the exit of the first plane. I was unlucky, as I had luggage that needed to be picked up. The representative of the company said: "Well, that's it, we don't have time." This was followed by writing applications and scanning all my documents for a refund for the missed flight, as tickets for the next Wizzair flight had already been purchased the next day. Of course, they weren't going to return anything. The company requested to send them tickets several times, including a week later, when I was already in Rome (I sent them tickets twice), and then silence followed. Ignoring messages in messengers, ignoring emails, and not answering calls. A month later, I returned to Yerevan, and at the Zvartnots office, they forgot (and scored) everything, as if nothing had happened. And then a re-scan of all my documents, a promise to contact me during the day, which was not fulfilled, and ignoring messages in messengers. This is the "decent" behavior of Shirak Avia, which pretends that they are really interested in the problem of customers caused by the airline itself. According to the international rules of the flight, they were obliged to return the money, and the case is under jurisdiction, but the company doesn't care.
See original · Русский
2
March 24
They gave me a free seat at the emergency exit at the aisle at the airport - it's important to me, the luggage is full, the toilet on board is working, and the takeoff is on time. We flew from Moscow to Yerevan in just 2.50 hours, free water, tea, coffee, polite staff. The aircraft is of average wear quality. I was surprised that the choice of places for 24 hours online is paid. Prices for the choice of places are high (from 1100 rubles).
See original · Русский
May 16
I was flying with this airline from Yerevan. The flight was delayed, there were no notifications (no SMS, no e-mail, no call), the flight was delayed for more than 3 hours, and the airline was contacted several times that if the flight was delayed for more than 2 hours, it was necessary to provide water, food and a comfortable waiting time for the flight. The company promised to solve everything in an hour, approached them in an hour and a half, the employees blame each other: like I don't know who promised what, in the end they said they would give water at 21 o'clock (in fact, water was distributed on board the plane at 22-50) To written e-mail, WhatsApp completely ignored that they ignored when contacting representatives offline, make sure that you contact them in writing. Do not purchase tickets from this airline, terrible service, huge flight delay, they did not even apologize. And at the airport there were huge queues for the toilet and a very small number of seats on the ground floor, where there are waits for flight check-in.
See original · Русский
1
May 6
We took off on flight 5G510 Moscow-Yerevan at 12:50 on 05/06/2025. from Vnukovo. The whole impression was ruined by an employee at the reception named Sonya. Such incompetent and angry people should not work in the service sector and expose the company's face in this way. After such "maintenance", there is no desire to fly this airline anymore. The girl screamed and snapped at everyone, was rude to my elderly mother, and my mother's heart ached. Our suitcase, although it was the most ordinary, she forced us to put it in oversized luggage. When we went to the counter to check in our usual (!) suitcase, the airport staff were also shocked. And they told me to write a complaint about this employee!
See original · Русский
May 20
I flew Moscow Time-Yerevan-Moscow Time, when I was delayed from Yerevan through no fault of their own, I was provided with a hotel for the night.
-1 star for not informing about the delay before the departure time. That is, all passengers were sitting in the waiting room in ignorance, and water was not provided, although the delay was more than 2 hours. And we were informed that we were going to the hotel after 3 hours of waiting, and it was at 1-2 nights.
Also the next day, the time of the new departure was postponed by 1.5 hours when we were already at the airport, and we were also informed at the last moment that water was also not provided.
See original · Русский
1
January 28
my ticket number is 7402400116519. In May 2024, I bought a ticket for May. The airline didn't even warn me that there would be no flights on my dates. I found out myself by tracking through the website. but I have purchased non-refundable train tickets for these flights. He offered to compensate for the cost of tickets with additional free baggage of 10 kg and a free choice of seats at the beginning of the plane. silence. I write to different addresses listed on the website. what to do? What should I do? no new ticket, no compensation. apparently, we will have to write to the reception of the President of the Republic of Armenia and to the supervisory authorities and then to the court.
See original · Русский
3
2
August 31, 2024
Yerevan-Moscow flight. Everything is on time, inexpensive. The plane is old, but clean, comfortable enough seats. In-flight water, tea for free, food for money. Payment is made only in cash in euros, dollars and drams.(it's not very convenient and there is no information about it on the site, or maybe I didn't see it)What else is needed from the airline).
See original · Русский
4
4
March 4
Couldn't get out of the baby. The whole company politely persuaded me to give up my seats. But then, in order to reissue the ticket, the fine per passenger is more expensive than the ticket itself was worth, Making new tickets, exchanging tickets was more expensive than buying new tickets.I've given up my places.But I bought new tickets much cheaper from another company! They are probably the most cunning !
See original · Русский
2
May 8
We arrived on 05/8/2025 on flight 321 Yerevan-Moscow (Vnukovo). In Yerevan, they "forgot " to load luggage on the entire plane... We wrote a search warrant for the entire plane, which took about 2 hours due to the large number of people. Now we are waiting for when it will be possible to go to the airport again to collect our luggage... The airport staff took care of us in Vnukovo, the airline representative did not even show up. The plane is old, and there's not enough room for a man of average height.
See original · Русский
May 17
We bought a ticket, packed a suitcase, enjoyed the trip, informed relatives about the arrival and meeting, planned business and trips. On the day of departure, we received a notice of flight cancellation due to the closure of the departure airport. Here's the oddity... By checking the online scoreboard of the departure airport, all scheduled flights except Shirak Avia arrived and departed. What do you mean? Everything that is being done is for the best? You will have to fly with transfers and more expensive, because there are circumstances to be in Yerevan on certain dates. and they promise a refund of the ticket price in 30 days! Is it okay?
See original · Русский
April 22
A good airport, quick passage of pre-flight formalities. There is a good waiting room in the departure area. There are cafes, shops
See original · Русский
January 12
I really enjoyed flying with this airline. The luggage was 25kg, the plane was not old. Most importantly, old-school pilots, takeoff and landing are perfect
See original · Русский
1
October 14, 2024
A polite crew. The commander of the ship, Mr. Avakian, knows his job, which is so difficult and responsible, perfectly well. Special thanks to him.We flew from Sheremetyevo to Yerevan and back. Very lucky. There and back, with the commander of the ship Avakian. Thank you to Shirak Avia, for such decent and top-level, knowledgeable pilots!
See original · Русский
3
3
April 10
A cozy, homely airport, everything is at hand. There are even banks. And you can eat at a very reasonable price!
See original · Русский
January 10
Everything is OK, no quibbles about hand luggage, no delays. The flight from Yerevan to Moscow takes about 3 hours, and it's not difficult to survive without food. On the plane, you can buy food/ drinks for both drams and rubles (tea/coffee-100₽).
See original · Русский
April 28
They always arrive earlier))) They sell food and alcohol on board. But only for cash (rubles , dollars or drams) The flight attendants are beautiful and very polite.
See original · Русский
January 21
I liked everything.The staff is friendly. Without delay. There were no problems with the luggage. Cleanliness in the cabin. Register online and everything is clear! There are no queues!
See original · Русский
1
May 13
A good Armenian airline, which the scoundrels who got to power are trying in every possible way to squeeze out, thrusting their hideously dubious FlayOne company in the likeness of a half-Moldovan, half-Romanian company...
See original · Русский
May 27
The flight from Tbilisi to Yerevan, they asked for a glass of water, it was very stuffy, I felt bad.They refused, they said they were not eligible on this flight))) Funny and sad! The ticket costs 10,000 rubles, the flight time is 30 minutes!
See original · Русский
March 1, 2024
A wonderful airline, I flew with them for the first time and did not regret that I chose this airline.
Very good staff, kind,attentive,responsive. The flight was without delay.
During the flight, drinks were offered carbonated water, plain water, tea or coffee to choose from.
I would like to express my special gratitude to the pilots for a wonderful flight and a soft landing.
Thank you Shirak Avia, I wish your company prosperity!!!!
See original · Русский
2
August 28, 2024
We bought tickets Moscow-Yerevan-Moscow 8 months before the trip at a very good price, and 22 days before the trip, the airline just canceled the return flight.!!!!!!!!!!!!!!!!!! They offered alternative flights that either destroy two days of vacation because the departure is 2 days earlier or you need to look for a hotel for another 2 days, because the departure is 2 days later. Last year, we flew with this airline, everything was fine, but I probably won't trust my vacation to such a company anymore.
See original · Русский
5
2
April 25
The airline is normal, departs according to schedule, flies earlier))) The chairs are close to each other, you buy expensive seats, and people are sitting next to them who were just given these seats))
See original · Русский
May 10, 2024
Let's start with the fact that when registering online, the choice of a place (regular) is paid, 1200 rubles.
Although others are either free or 2 times cheaper. Further, the seats are very very narrow, the knees immediately rest against the front seat, and if it is thrown back, you can get injured (my knee hurt a little) my height and weight are standard (163 cm, 75 kg), I'm afraid to even imagine how uncomfortable people are taller. Another point that shocked me is that there are no free drinks, in general, no water, no coffee. For a flight lasting more than 3 hours, they offer at least a pancake of boiling water. The toilets stink, there is garbage and urine everywhere (I understand that this is the fault of the passengers, but still I have something to compare it with)Then the luggage, we waited for it for more than 30 minutes.
I think I flew for the first and last time with this airline, it was very, very uncomfortable for me to fly on this plane (9.05 yerevan Nizhny Novgorod at 14:40)
See original · Русский
3
4
April 28
Everything is fine, but the chairs in the waiting room are made of iron. You won't be able to sit for long. And so, in principle, everything is calm.
See original · Русский
March 22
I like it! I try to fly only with this airline. Not too expensive. There is luggage. They arrive on time, even earlier sometimes.
See original · Русский
March 16, 2024
A very decent airline. The flights left on time, there were no delays. The planes are not new, but in good condition. The pilots are handsome, taking off from a U-turn is powerful. I tried to book seats, but the payment did not go through. At the airport, it turned out that these seats had been booked for us after all. We were also booked back to the same places. We flew for 3 and 3.5 hours. There is only tea, coffee, and water in flight. By our passport control pass, the suitcases were already rolling on the tape.
See original · Русский
6
3
August 24, 2024
I express my great love and tenderness to the entire shift at the check-in of Flight 5G709
Yerevan-Moscow from August 23, 2024
We flew with a transfer in Yerevan, but the previous flight was severely delayed by the airline
If it weren't for you, the sos reception team, we would have...
waited, cheered and escorted
Thanks a lot!
Good luck to you!
See original · Русский
3
February 14
I've flown more than once. Excellent staff on all flights, no delays, even 30 minutes earlier arrived. The best.
See original · Русский
June 2
Excellent company and wonderful modern Yerevan airport.
See original · Русский
May 21
The airport is very nice, clean and all the staff are polite. 👍💞
See original · Русский
July 17, 2024
Super great company the staff is attentive courteous very comfortable I always choose Shirak Aviya❤
See original · Русский
1
May 23
Baggage is included in the ticket.normal prices.convenient flights..pleasant and courteous staff.
See original · Русский
August 11, 2024
Never fly with this airline!
We bought tickets back in winter, in January-February for flights 5G510 and 5G709 Moscow-Yerevan
Today we receive a notification about the cancellation of the return flight 5G709, they offer to exchange tickets for neighboring dates 08.09/12.09
Everything would be fine, but on the arrival date, a ticket was purchased for another connecting flight
The airline does not respond to customer questions
See original · Русский
1
May 10
I flew to Yerevan and back and was pleasantly surprised. Everything was perfect.
See original · Русский
1
July 22, 2024
A very unpleasant airline!Starting with sky-high ticket prices, ending with the unfriendly and impolite attitude of the staff. During the last flight, half of the plane's passengers were left without even water!For unknown reasons, the staff stopped distributing/selling drinks before they even reached the middle of the plane. It feels like your airline, realizing that it has no competitors on this flight (Saratov-Yerevan), using the monopoly, does what it wants!It is cheaper and more pleasant to fly through Moscow.
See original · Русский
1
4
April 11
Everything is normal , and the service is good , the cleanliness is in order, the temperature is low
See original · Русский
April 23, 2024
It's a great airline. There were no delays. The on-board staff is polite. Cozy places. And the pilot gets the highest rating. We didn't even feel like we took off and landed. It was very smooth. I will always choose Shirak Avia.
See original · Русский
2
2
July 26, 2024
I don't understand the people who fly through this airline. Terrible airline, good service. You buy a ticket , look at the scoreboard before arrival , everything is fine , you arrive , and they canceled the flight , one representative for the entire plane , kilometer queues do not explain anything to anyone , as if we still owe them . I will never fly with this Armenian airline again
See original · Русский
3
2
May 18
The company is at a high level with 10/1000 super, the staff is perfect,
See original · Русский
October 25, 2024
For my part, I appeal to all Armenians who, like me, use our Shirak air campaign from 2 to 4 times a year, I urge them not to buy a ticket, a ticket that I bought in the evening on a flight from Nizhny Novgorod to Yerevan.by the way, I paid the bill, but due to the delay, the check was not issued.after that, I call all the numbers in the iternet, not a single employee will bark at least once, on which question the answer would be useful to the phone.I do not understand why there is not a single person with a mind in his head in this small Yerevan office.So, what are they needed for in the office and getting paid
See original · Հայերեն
1
November 21, 2024
Good company!The staff is very nice and nice! I really like it! Thank you for being there!
See original · Русский
2
July 21, 2024
A very unscrupulous airline. The flight was postponed three times, resulting in a 13-hour delay. They do not give accurate information.
It is impossible to buy additional luggage, only at the airport and for each kg - 4 euros (the equivalent is 500 rubles). Instead of 1200 rubles. A rip-off , not an airline!!! Take tickets from other airlines. I do not recommend it 100%!!!!
See original · Русский
June 22, 2024
It's just a quiet horror, not only have the planes seen the First World War, but also a delay of more than 4 hours.. No food was offered. Don't fly this AK anymore, their Boeings are leaky, so they have to be repaired often, because of this delay. Their fleet consists of 2 planes, so while one is flying and the other is broken, you can wait for hours for a replacement.
See original · Русский
1
1