Sherdor hotel
Address
Contacts
+998 97 392 24 07
Show phone
Business hours
24 hours
Directions
Registan
64 m
5 reviews
December 3, 2024
I returned yesterday from Samarkand, I was there for the first time and I had mixed impressions, first of all from the Sherdor hotel
So, in order, let's start with the pros (they were there after all):
1. The biggest plus is the location, indeed, Registan Square is a 5-minute walk away, the bazaar is just over a kilometer away, as is the mausoleum of Tamerlane. All the necessary infrastructure is around: shops, cafes, a bank, pharmacies, a communication salon
2. The room looks good, white linen, good linen, plumbing, there are all kinds of hygiene products, a kettle, mugs, glasses, a small refrigerator, air conditioning and even an iron (although, not really, there was a joke, I only had an ironing board in my room, and my father had an iron in the next room, but there was no board)
That's all, now about the cons:
1. I saw in the reviews about the hard mattress, and also read that the problem was solved. So he's UNREALISTICALLY tough, the staff says, "well, he's orthopedic," he's torture, I'd say. I immediately asked to resolve the issue, from the 3rd (!) time, 2 women were sent to me, who put some kind of blanket on top of the mattress, which maybe softened it a little... the next day I asked for help again, because I slept very badly and my whole body ached, also from the 3rd time I almost took the hand of an employee, I was given a single blanket and I myself doubled what was laid the day before, added what was given and refilled. It became softer, but it was still very uncomfortable.
2. Audibility. We arrived out of season and for the first couple of days only we lived, so we did not immediately appreciate the audibility. But in the last 2 days, a group of local kids aged 6-8 years (20-25 people) stopped by and then it became clear that the walls between the rooms were super thin. It is clear that children are children, but when they are everywhere, both from the side and from above, it was hard, as if you were in the same room with them
3. The hotel is located in the same room with 2 banquet halls, most likely it was made just for those who want to stay after the banquet. There were banquets almost every day, and it was a crowd of people, loud music, songs. Fortunately, banquets usually ended before 7-8 pm, although 1 time there was some kind of event after 10 pm with songs and screams. In general, during the day, and sometimes at night, you will not be able to rest.
4. Breakfast. I considered myself generally picky, I was surprised when people write that breakfasts are scarce. But here's what we're up against. In the early days, when only we lived (and a man for a couple of days), breakfast was served only to us. And only 1 time it happened that we came, and there was something on the table (just when another person moved in), the rest of the time we came to an empty hall and started looking for workers, literally begging to be fed (at the same time, we discussed the time in advance, but almost always, nothing it wasn't ready). On the first day, they brought us sliced 1 type of sausage, tongue, 3 types of cheese, tomatoes, cucumbers, flatbread and fried 2 eggs each. And, well, they also brought an imitation of black and red caviar (absolutely tasteless) and cherished pieces of cake (apparently, there was left of the banquet). Then, every day, the "variety" decreased to eggs and 1 type of cheese. Waiting for 20 minutes each time. One day it was cool, we came, and the tables were moved in the hall and a banquet was served. And so they looked at us, like, "what did you come for?", I no longer had enough patience, I began to express, for which I received an answer in raised tones, "yes, sit down, now." At the same time, another employee continued to set the table, arrange the appliances, bypassing us and sighing with displeasure, apparently they interfered. They waited forever again, they brought just eggs and cheese, I had to ask for at least bread. That's when the children stopped by, the situation changed, a buffet was set for 3 in the morning, however, the assortment did not increase much, boiled rice and buckwheat appeared, sweets, 1 more type of sausage. Moreover, everything was always cold (1 time they came at 6 in the morning, fried eggs were cold, maybe they laid it all out in the evening). They didn't get poisoned, and thanks for that.
5. The attitude of the staff. To be honest, I chose the hotel, including reviews of the cordiality and hospitality of the staff, but something went wrong, maybe it was all changed.
There were many promises that were not fulfilled or fulfilled with repeated reminders.
She described the situation at breakfast, how we literally begged for them and waited for a long time, although we had agreed on the time the day before.
There was a funny story about a treat. On the 2nd day, when it was not yet clear what kind of people they were, they offered to treat us with pilaf, supposedly there would be a holiday for the groom and the men would make pilaf, they said to come up approximately between 12-30 and 13-00 and that we would not try such delicious things in the district. Tempting, isn't it? Of course we agreed. And then 3 times at 12-30, 13-00 and already at 13-20 we came to the reception, where there was no one. Well, OK, we decided that there was no pilaf left, so we went to a cafe. A couple of days later, when the banquet was set and we were surprised that we wanted breakfast, it was said again, "let's make amends, treat us to pilaf for dinner, come at 5 p.m., otherwise (attention!) you didn't come last time." It was really unpleasant, I couldn't stand it anymore and said that we had been and come 3 times and that if we really wanted to treat, we would have knocked on the room, and then how do we go and look for a treat, it's strange to me. They promised to fix it. Was there a pilaf at 5 o'clock? That's right - it wasn't) we decided to pack up and go to the cafe, passing by the banquet hall, we still saw the promised one, he said "Oh, it's already 5, well, go ahead, I'll bring it now." They brought it in about 20 minutes, it was already cool. We tried it, of course, and thanked him.
And there were also questions about currency exchange, about the SIM card, and the administrator promised to solve everything, help, but then, apparently, he forgot. With the currency, I offered to give it to him and then he would bring the local ones, but somehow I didn't really like this option))) then we realized that it was better not to ask or ask for anything, but to figure it out for ourselves.
Cleaning turned out to be on request, it was necessary to hang a sign, as a result, they cleaned normally 1 time, and a very pleasant elderly woman came to the 2nd request, said that she was working the first day, looked into the room and asked "do you need to clean right?". I hope it was a compliment that we were clean, agreed on taking out the trash and changing towels.
The review turned out to be too big, it is unlikely that anyone will read it to the end. I was just very offended and unpleasant, after all, the hotel does not cost 2-3 thousand rubles, but more than 5 thousand in some countries for this price you can relax in an all-inclusive hotel.
I try to convince myself that this is also an experience and that we were just unlucky and that we were out of season, but is this an excuse?
See original · Русский
1
September 25, 2024
We stayed at this hotel in September 2024. The location of the hotel is very convenient, the sights are nearby. I can't say that I have 4 stars, but it was compensated by hospitality, willingness to help, all requests were fulfilled with lightning speed. Thank you very much, I recommend it for a stop on the trip.
See original · Русский
May 3, 2024
I stayed at this hotel for 3 nights in early May 2024. The hotel has an excellent location, you can easily walk to all the sights of Samarkand. There is a luxurious banquet hall on the 1st floor, but it is not heard at all in the rooms. The rooms are very clean, the bed is comfortable, there is a shower. Pleasant breakfasts, hot and cold snacks and tea with sweets. Begzod and his colleagues are very attentive, take care of the comfort of the hotel guests, do everything to make the holiday memorable. I recommend 5/5!
See original · Русский